Privacy Policy

This Privacy Policy was last modified on March 8th, 2017.

This Privacy Policy governs the manner in which Reservations.com (“us”, “we”, or “our”) collects, uses, maintains and discloses information collected from you (“you” or “User”) via the Reservations.com website ("Site"), including our mobile Site, any application to access our Site (e.g. a mobile app), and any other method. By supplying us with information, you agree to this Privacy Policy. This Privacy Policy applies to the Site and all products and services offered by Reservations.com.

Personal Information

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, social media account user ID, passport number, and any other information you provide to us when you communicate with us or place a booking. We will collect personal information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information to us, but it may prevent you from engaging in certain Site related activities and doing business with us.

Non-personal Information

We may collect non-personal information about you whenever you interact with our Site. Non-personal information may include, but is not limited to, the browser name of the browser you used to access the Site, the type of computer or device you used and technical information about the means of how you connected to our Site, such as the operating system, the Internet service providers utilized, and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of our Site may not function properly.

How we use and share collected information

Reservations.com may collect and use your personal information and non-personal information as follows:

  • To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize User experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site. We may use feedback you provide to improve our products and services.
  • To process payments. We may use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature, including to a third party for such purpose.
  • To send emailsor other correspondence. We may use the email address(es) you provide to us to send you information including, but not limited to, updates pertaining to orders, promotions, company news, related products or service information, etc. It may also be used to respond to User inquiries, questions, and/or other requests. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us.
  • We may share your information with our Affiliates, business partners, and suppliers.

We may share generic aggregated demographic information not linked to any personally identifiable information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third party websites

You may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Google Adsense

Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

We may, in our discretion, update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Policy and Terms of Service and Dispute Resolution. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

California and Canadian Privacy Rights

If you are a resident of California or Canada, you may request information regarding the disclosure of your personally identifiable information to our affiliates and to third parties for the recipients' own direct marketing purposes. To make such a request, please contact us in accordance with the "Contacting Us" section below.

Use of the Site by Minors

The Site and the services provided are not directed to individuals under the age of eighteen (18), and we request that they not provide personal information to us or through the Site.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Reservations.com
[email protected]
390 N. Orange Avenue, Suite 1605
Orlando, FL 32801
Attn: Support/Privacy