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Moon Palace The Grand Cancun - All-inclusive

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
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Moon Palace The Grand Cancun - All-inclusive

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
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  • Grand Presidential Suite
    Grand Presidential Suite
    Grand Presidential Suite
    Grand Presidential Suite
    Grand Presidential Suite

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    Grand Presidential Suite

    1 King Bed and 2 Double Beds, 2497-sq-foot room, furnished balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Grand Presidential Suite - 2 bedrooms
    Enjoy - Indoor private spa tub
    Internet - Free WiFi
    In Room Entertainment - 42-inch Smart TV, premium channels, and MP3 dock
    Food and Beverages - Mini-fridge, free minibar items, espresso maker, and 24-hour room service
    Bed Type and Features - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - 2 bathrooms, jetted bathtub, and rainfall showerhead
    Extra Features - Free international calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Braille signage
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Balcony (Furnished)
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Braille signage
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary international calls
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary Rollaway - extra beds
    • Complimentary toiletries
    • Complimentary Wifi
    • Designer toiletries
    • Desk
    • docking station for MP3
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • In-room childcare - Extra Charge
    • Iron - ironing board
    • Jacuzzi / Jetted bathtub
    • Mini fridge
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Pillow menu
    • Premium bedding
    • Private spa tub (indoor)
    • Rainfall showerhead
    • Room Linens provided
    • Shampoo
    • Shower only
    • Slippers
    • Smart TV
    • Soap
    • Spa jub (Private)
    • Toilet paper
    • Toothbrush and toothpaste available on request
    • Turndown service
    • TV
    • TV - Cable Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 42
    • Visual fire alarm
  • Grand Honeymoon Suite - King Size Bed
    Grand Honeymoon Suite - King Size Bed
    Grand Honeymoon Suite - King Size Bed
    Grand Honeymoon Suite - King Size Bed
    Grand Honeymoon Suite - King Size Bed

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    Grand Honeymoon Suite - King Size Bed

    1 King Bed, 829-sq-foot room, furnished balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Grand Honeymoon Suite - King Size Bed - Bedroom
    Enjoy - Indoor private spa tub
    Internet - Free WiFi
    In Room Entertainment - 42-inch Smart TV, premium channels, and MP3 dock
    Food and Beverages - Mini-fridge, free minibar items, espresso maker, and 24-hour room service
    Bed Type and Features - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Free international calls, laptop-compatible safe, and iron/ironing board
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Braille signage
    Need to Know - No cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Balcony (Furnished)
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Braille signage
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary international calls
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Designer toiletries
    • Desk
    • docking station for MP3
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • In-room childcare - Extra Charge
    • Iron - ironing board
    • Mini fridge
    • Minibar (stocked, Complimentary items)
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Phone
    • Pillow menu
    • Premium bedding
    • Private spa tub (indoor)
    • Rainfall showerhead
    • Room Linens provided
    • Shampoo
    • Shower only
    • Slippers
    • Smart TV
    • Soap
    • Spa jub (Private)
    • Toilet paper
    • Toothbrush and toothpaste available on request
    • Turndown service
    • TV
    • TV - Cable Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 42
    • Visual fire alarm
  • Grand Governor Suite - King Size Bed
    Grand Governor Suite - King Size Bed
    Grand Governor Suite - King Size Bed
    Grand Governor Suite - King Size Bed
    Grand Governor Suite - King Size Bed

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    Grand Governor Suite - King Size Bed

    1 King Bed, 1625-sq-foot room, furnished balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Grand Governor Suite - King Size Bed - Bedroom
    Enjoy - Indoor private spa tub
    Internet - Free WiFi
    In Room Entertainment - 42-inch Smart TV, premium channels, and MP3 dock
    Food and Beverages - Mini-fridge, free minibar items, espresso maker, and 24-hour room service
    Bed Type and Features - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Free international calls, laptop-compatible safe, and iron/ironing board
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Braille signage
    Need to Know - No cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Balcony (Furnished)
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Braille signage
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary international calls
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Designer toiletries
    • Desk
    • docking station for MP3
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • In-room childcare - Extra Charge
    • Iron - ironing board
    • Mini fridge
    • Minibar (stocked, Complimentary items)
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Phone
    • Pillow menu
    • Premium bedding
    • Private spa tub (indoor)
    • Rainfall showerhead
    • Room Linens provided
    • Shampoo
    • Shower only
    • Slippers
    • Smart TV
    • Soap
    • Spa jub (Private)
    • Toilet paper
    • Toothbrush and toothpaste available on request
    • Turndown service
    • TV
    • TV - Cable Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 42
    • Visual fire alarm
  • Grand Family Suite Garden View
    Grand Family Suite Garden View
    Grand Family Suite Garden View
    Grand Family Suite Garden View
    Grand Family Suite Garden View

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    Grand Family Suite Garden View

    1 King Bed and 2 Double Beds, 1658-sq-foot room, furnished balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Grand Family Suite Garden View - 2 bedrooms
    Enjoy - Indoor private spa tub
    Internet - Free WiFi
    In Room Entertainment - 42-inch Smart TV, premium channels, and video game console
    Food and Beverages - Mini-fridge, free minibar items, espresso maker, and 24-hour room service
    Bed Type and Features - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Free international calls, laptop-compatible safe, and iron/ironing board; free cribs/infant beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Braille signage
    Need to Know - No rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Balcony (Furnished)
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Braille signage
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary international calls
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Designer toiletries
    • Desk
    • docking station for MP3
    • DVD player
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • In-room childcare - Extra Charge
    • Iron - ironing board
    • Mini fridge
    • Minibar (stocked, Complimentary items)
    • No rollaway/extra beds
    • Non Smoking
    • Phone
    • Pillow menu
    • Premium bedding
    • Private spa tub (indoor)
    • Rainfall showerhead
    • Room Linens provided
    • Shampoo
    • Shower only
    • Slippers
    • Smart TV
    • Soap
    • Spa jub (Private)
    • Toilet paper
    • Toothbrush and toothpaste available on request
    • Turndown service
    • TV
    • TV - Cable Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 42
    • Videogame console
    • Visual fire alarm
  • Grand Swim Up Suite Garden View
    Grand Swim Up Suite Garden View
    Grand Swim Up Suite Garden View
    Grand Swim Up Suite Garden View
    Grand Swim Up Suite Garden View

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    Grand Swim Up Suite Garden View

    2 Double Beds or 1 King Bed, 850-sq-foot room, furnished balcony with pool views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Grand Swim Up Suite Garden View - Bedroom
    Enjoy - Indoor private spa tub
    Internet - Free WiFi
    In Room Entertainment - 42-inch Smart TV, premium channels, and MP3 dock
    Food and Beverages - Mini-fridge, free minibar items, espresso maker, and 24-hour room service
    Bed Type and Features - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Free international calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Braille signage
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Balcony (Furnished)
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Braille signage
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary international calls
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary Rollaway - extra beds
    • Complimentary toiletries
    • Complimentary Wifi
    • Designer toiletries
    • Desk
    • docking station for MP3
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • In-room childcare - Extra Charge
    • Iron - ironing board
    • Mini fridge
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Pillow menu
    • Premium bedding
    • Private spa tub (indoor)
    • Rainfall showerhead
    • Room Linens provided
    • Shampoo
    • Shower only
    • Slippers
    • Smart TV
    • Soap
    • Spa jub (Private)
    • Toilet paper
    • Toothbrush and toothpaste available on request
    • Turndown service
    • TV
    • TV - Cable Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 42
    • Visual fire alarm
  • Grand Deluxe Garden View
    Grand Deluxe Garden View
    Grand Deluxe Garden View
    Grand Deluxe Garden View
    Grand Deluxe Garden View

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    Grand Deluxe Garden View

    1 King Bed or 2 Double Beds, 828-sq-foot room, furnished balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Enjoy - Indoor private spa tub
    Internet - Free WiFi
    In Room Entertainment - 42-inch Smart TV, premium channels, and MP3 dock
    Food and Beverages - Mini-fridge, free minibar items, espresso maker, and 24-hour room service
    Bed Type and Features - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Free international calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Low-height door lock
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Balcony (Furnished)
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • bathroom vanity Wheelchair accessible
    • Blackout drapes-curtains
    • Braille signage
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary international calls
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary Rollaway - extra beds
    • Complimentary toiletries
    • Complimentary Wifi
    • Designer toiletries
    • Desk
    • docking station for MP3
    • doorways with Wheelchair width
    • Grab-bar in shower
    • Grab-bar near toilet
    • Hair dryer
    • Handheld showerhead
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • In-room childcare - Extra Charge
    • Iron - ironing board
    • Low height counters and sink
    • Lowered locks - deadbolt
    • Mini fridge
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Pillow menu
    • Premium bedding
    • Private spa tub (indoor)
    • Rainfall showerhead
    • Room Linens provided
    • Shampoo
    • Shower only
    • Slippers
    • Smart TV
    • Soap
    • Spa jub (Private)
    • Toilet paper
    • Toilet Seat Raised
    • Toothbrush and toothpaste available on request
    • Turndown service
    • TV
    • TV - Cable Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 42
    • Visual fire alarm
    • Wheelchair accessible

ABOUT THE HOTEL

About Moon Palace The Grand Cancun - All-inclusive Hotel

Hotel Location & Nearby Attractions

Located in Cancun, Moon Palace The Grand Cancun - All-inclusive is within a 15-minute drive of Moon Palace Golf Club and Ventura Park Cancun. This luxury property is 12.3 mi (19.9 km) from Delfines Beach and 16 mi (25.7 km) from La Isla Shopping Mall.

Popular Hotel Amenities and Features

Pamper yourself with onsite massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.

Business, Other Amenities

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Restaurants, Bars, Lounge & Dining options

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Jade, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is included.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private spa tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pet Policy for Moon Palace The Grand Cancun - All-inclusive
If you are thinking of bringing your pet and want to know if pets are allowed at Moon Palace The Grand Cancun - All-inclusive, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Moon Palace The Grand Cancun - All-inclusive are listed below.

Pets not allowed

Service animals are exempt from fees/restrictions

Service animals are allowed

Additional Hotel Details
  • Professional property host/manager

HOTEL LOCATION

Nearest airport and around Moon Palace The Grand Cancun - All-inclusive
- Cancun, QROO Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Arrecife de Puerto Morelos National Park - 0.6 km / 0.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.4 mi
Moon Palace Golf Club - 1.5 km / 0.9 mi
Xoximilco - 4.4 km / 2.7 mi
El Tinto Golf Course - 6.2 km / 3.8 mi
Ventura Park Cancun - 12.8 km / 8 mi
Playa Coral - 13.2 km / 8.2 mi
Nichupté Lagoon - 13.6 km / 8.5 mi
Riviera Cancun Golf Resort - 14.7 km / 9.1 mi
Parish of the Risen Christ - 15.4 km / 9.6 mi
Petempich Bay - 16 km / 9.9 mi
Delfines Beach - 19.9 km / 12.3 mi
Puerto Morelos Beach - 20 km / 12.5 mi
Dr. Alfredo Barrera Marin Botanical Garden - 20.7 km / 12.9 mi
Hospiten Hospital - 21.2 km / 13.2 mi

The preferred airport for Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN) - 12.3 km / 7.6 mi

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Moon Palace The Grand Cancun - All-inclusive Hotel

Is free parking available at the Moon Palace The Grand Cancun - All-inclusive?
Yes, parking is available free of cost at the Moon Palace The Grand Cancun - All-inclusive. This is one of the hotels in Cancun with Free Parking.
Can you get free breakfast at this hotel?
Yes, complimentary breakfast is offered to guests staying at the Moon Palace The Grand Cancun - All-inclusive, Cancun hotel. A good choice among Cancun hotels with free breakfast.
Does this property have a swimming pool?
Yes, Moon Palace The Grand Cancun - All-inclusive has a hotel pool.
What is the check-in policy?
The checking times for Moon Palace The Grand Cancun - All-inclusive are between 3:00 PM and midnight. The minimum age to check-in is 18.
What is the check-out time?
This Moon Palace The Grand Cancun - All-inclusive's check-out time is 12:00 PM.
What brand is Moon Palace The Grand Cancun - All-inclusive?
Moon Palace The Grand Cancun - All-inclusive is a part of Palace Resorts.
What is the street address for Moon Palace The Grand Cancun - All-inclusive?
The address for Moon Palace The Grand Cancun - All-inclusive is Carretera Cancun-Chetumal Km. 36.5 Riviera Maya, Cancun, QROO 77500
Is Moon Palace The Grand Cancun - All-inclusive an all inclusive property?

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
What is the price for tonight?
Based on recent averages, the price for tonight can start at 928.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 928 per night.
When was the Moon Palace The Grand Cancun - All-inclusive built?
The Moon Palace The Grand Cancun - All-inclusive in Cancun was built in 2017.
How many guest rooms are at Moon Palace The Grand Cancun - All-inclusive?
The Moon Palace The Grand Cancun - All-inclusive has a total of 1304 guest rooms.
How many floors does the Moon Palace The Grand Cancun - All-inclusive have?
This Cancun hotel has 3 floors. The hotel has 9 building/tower.
What is the hotel theme?
Travelers find this hotel Good for Business Travelers. Other themes include Luxury, Beach, Golf, Family.
Recommended landmarks, attractions or things to do around MOON PALACE THE GRAND CANCUN - ALL-INCLUSIVE?
MOON PALACE THE GRAND CANCUN - ALL-INCLUSIVE is within minutes from Arrecife de Puerto Morelos National Park - 0.6 km / 0.4 mi , West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.4 mi and Moon Palace Golf Club - 1.5 km / 0.9 mi

ADDITIONAL HOTEL REVIEWS

Moon Palace The Grand Cancun - All-inclusive Reviews Summary

  • Hotel review by Verified Hotel Guest

    Verified Hotel Guest

    Exceptional

    Pros: It was an incredible hotel with so many amenities to offer young to old!! You cannot go wrong by staying here! Our son was married there. It was perfect.
    Cons: Nothing!

  • Hotel review by Verified Hotel Guest

    Verified Hotel Guest

    Poor

    Pros: Kids amenities
    Cons: The staff at the front desk was very unorganized. Checkin took over 3 hours. They split up my family rooms. We were not near each other. One of the room the given was not cleaned. Had to be moved to another room. Difficult to obtain dinner reservations.

  • Hotel review by Neil

    Neil

    Exceptional

    Pros: Family oriented. Kids of all ages will enjoy this property. Adults will enjoy the food & drink options. The spa is one of the top 3 I've ever been to.
    Cons: Leaving to go back home.

  • Hotel review by Gustavo

    Gustavo

    Exceptional

    Perfect

  • Hotel review by Sophie

    Sophie

    Wonderful

    Relaxing

    Pros: The facilities were amazing f we had a great time relaxing and doing the activities. The shuttles were amazing.
    Cons: Our tv didnt work and when fixed still didnt work which was a shame. House keeping knocked on the door anytime from around 7am which was very early. There was food all outside the rooms in the mornings. The prices on site for essentials were excessive - after sun 28$

  • Hotel review by Alejandro

    Alejandro

    Exceptional

    Exceptional

    Pros: Amaizing the food and the service

  • Hotel review by Gary

    Gary

    Exceptional

    Unbelievable

    Pros: Place is impeccable - say no more
    Cons: Couldnt fault anything

  • Hotel review by Wendy

    Wendy

    Very Good

    I love how all the restaurants very organized can you make a reservation youll get right in every time you wanna go som

    Pros: Very convenient for family with kids adults are fun too there are karaoke bar Library lounge also club
    Cons: Book an excursion, their staff, speaking very little English, telling you to go to the bus stop somehow because of the misunderstanding we were five minutes late to the bus , they left us , but the hotel blamed us for being late , WE Didnt LATE!!!! Instead of offer us for a taxi to the docks, the manager told us we had to pay and its cost $50usd , we kept telling them that you guys the ones told us the wrong way .!!! They have to pay for taxi for us instead.!!! He said NO .MIGUEL that is the manager name .! We will not booked any excursions through the hotel anymore.!!! For what they did . Is the principal!!!

  • Hotel review by Kartik

    Kartik

    Poor

    A 3 star all inclusive experience

    Pros: It was cheap and had some good activities for kids. A couple of restaurants and the speakeasy were decent
    Cons: While it was an all inclusive, service at the hotel was not good. The property also was not well maintained. Often at the pools there are no towels. Getting a reservation for dinner is very difficult and hotel often tries to charge you on bill for reservations you didn't make. The room quality was also disjointed across the property, with very thin walls. Felt kind of like an all inclusive Econo lodge experience

  • Hotel review by Shelly

    Shelly

    Pleasant

    Spent everyday trying to get the extras they said were included kind of ruined the trip. Had to pay $500 for golf when

    Pros: Lots to do and places to eat
    Cons: They didnt honor the offers they offered $500 resort credit and 2 rounds of golf.

  • Hotel review by Cherise

    Cherise

    Very Good

    Fun for everyone

    Pros: Property was very large but had everything for everyone. Great variety of restaurants to choose from. Resort was busy but with so much space you couldnt tell how busy it was. Gym was large and had everything.
    Cons: Cockroaches in rooms (not ours but my mother and brother had them). Food wasnt the best but good. People saved pool chairs but never showed up. No floaties available for lazy river.

  • Hotel review by Praxedes

    Praxedes

    Good

    acceptable stay

    Pros: excellent room with comfortable beds, ample bathroom and amenities. The steakhouse and Jade restaurants are the winner by far. Good selection in beverage and liquors and affordable prices for the ones that you have to pay
    Cons: the buffet not so great as expected with acceptable food. The Caribbean and Circus are a no no in food and service. Adults, before going to Circus try to eat something better before you go or you are going to be sorry. Also is annoying the salesman trying to sell you the timeshare that they offer

  • Hotel review by Myers

    Myers

    Poor

    Overall, I came to attend a wedding and I had an amazing time with my friends. We laughed, ate good, toasted to new begi

    Pros: The property is beautiful! I enjoyed the views, food, amenities and overall look of the property.
    Cons: I didnt like how they dont treat all guests like luxury. We arrived with no direction on how to check in, where amenities were located (for a huge property no maps were given out), we didnt receive any information at all about the property just here is your key and where is your reservation. They also were so rude about not having my reservation on their list and was not apologetic about how they acted when THEY couldnt find it. The staff also is selective about who to cater too. Some are kind, some are rude. Upon arriving to our room the lights did not work and things were broken. We had to call several times throughout our stay to get the lights fixed. We had to always constantly hunt down cleaning staff to ASK for daily cleaning and stocks. If you cleaned we wouldnt need restocks! I just truly did not think the room or service was worth the price. Ive stayed at better resorts for half the cost. Again, its beautiful the food is amazing and the amenities top notch but youll be so disappointed if you are on the other half of their selective customer service. Also, pay attention at check out. They add a palace donation (whatever that is) to your bill without asking. If you dont ask for a printout youll never know. I kindly asked him to remove it after reviewing my printout, most guests just pay and leave.

  • Hotel review by Ricardo

    Ricardo

    Wonderful

    Exceptional

  • Hotel review by Anonymous

    Anonymous

    Exceptional

    Perfect

  • Hotel review by Hisao

    Hisao

    Wonderful

    It was great, but I feel the cost is a little high for the service.

    Pros: Facilities that children can enjoy are substantial. The food is of high quality and very tasty. The grounds are spacious and spacious. The area of the site can be comfortably moved by golf cart transportation.
    Cons: Restaurants other than buffets are very slow to bring food.

  • Hotel review by Oliva

    Oliva

    Exceptional

    Perfect

  • Hotel review by Jia

    Jia

    Exceptional

    Perfect

  • Hotel review by Shawanda

    Shawanda

    Very Poor

    My kids had a great time but i would never Recommend. Ive stayed in Mexico at better resorts!

    Pros: The property is beautiful
    Cons: I didnt like that the staff held me hostage due to me not having the card I used to book my stay with. They forced me to book my stay with another card and told me they would refund the other charge. They were so rude and this almost resulted in me missing my flight. They didnt have top shelf liquor which was really weird for the price point as well.

  • Hotel review by Jesus

    Jesus

    Very Good

    Not amazing. Only good.

    Pros: installations were very good
    Cons: Food was subpar. Only one good restaurant imho. Tavola was very good.