Exceptional

Perfect

Passable

Pros: The pool and wildlife in the resort.

Cons: 2 restaurants, and the only spa was temporarily closed. Food was mediocre and lacked flavor with small portions. Room was basic with no water pressure in shower. If you need a cart transfer, you have to call. They will not pick you up on the spot, even if the cart is empty. Lots of children and kids made it difficult to relax. 1 beach access point where you get mobbed by locals trying to sell massages and souvenirs. Overpriced store for necessities and snacks. Last, no fans or cooled social areas. Even the reception area was uncomfortable hot.

Perfect

A fabulous family holiday week.

Pros: Fantastic wildlife, very good food and excellent beach.

Cons: Fridge and air con need refurbishing since they were rather noisy

A lovely experience I would definitely stay there again.

Pros: Lots of good quality restaurants. Staff were attentive and helpful.

Cons: N/a

Pros: The staffs friendliness and attentiveness to us was fantastic. Additionally, the food at each restaurant was excellent.

Cons: The slow serviceoften, it would take 10-15 minutes to get drink refills (even water). This would occur when there were not many people in the restaurant and plenty of workers would be around. Seemed like delivery of food/drinks could be more efficient.

An enjoyable resort that has the potential to get even better!

Pros: My wife and I enjoyed the friendly staff members, the consistently good food at Mitra and all the other restaurants, and the overall experience of our trip to CR. We felt safe and would consider returning for a future vacation. The coordination between golf cart drivers, the front desk, etcwas seamless.

Cons: As members of the Westin Club, we had our first two breakfasts at Faisanellas. While the food was decent, the service was mediocre and the temperature was unbearable. It took 10-15 minutes to get anything requested from our servers (15 minutes for a side ketchup, 10-15 minutes for water refills), and the place was not even that busy. Furthermore, my wife and I would go in in comfortable/light clothes, but the temperature was high/humidity level caused us to leave drenched through our clothes. We ended up giving up on this restaurant entirely for the rest of our trip and decided to try Mitra which was exceptionally goodequally good tasting, better service, and slightly cooler. Also, our bathroom sink had a slow drain the entire time we were there. I notified the Westin Club about this, and supposedly someone checked on it, but it was unchanged. Its problematic having such a shallow sink along with a drain that is slow- you end up having to stick your hand in dirty water when it nearly overflows after washing your hands for 15-20 seconds. As small as this issue was, it was aggravating that it was not dealt with properly and efficiently. Lastly, I think the clubhouse could be improved. The atmosphere could be reconsidered, the food that is out could all be labeled, and the drink station could be expanded. Several times, I asked one of the attendants what some of the food was and received the answer I dont knowa bit concerning if someone has food allergies.

We had a fabulous time and the staff was wonderful!

Pros: Lots to do

Cons: Crowded

Perfect

Beautiful and good for groups to the beach

Pros: Pool service and activities. Clean room and facilities

Cons: Staff were not friendly

Very good

Disappointing

Pros: Sent a complaint email please read and respond

Exceptional

Great beach, love the adult only option and very friendly staff.

Pros: we enjoyed the adult only pool although there were young teens a few times

Cons: The food in the restaurants on the resort was ok.

Exceptional

Very good

Our stay was perfect. It was nice, relaxing and fun.

Pros: The food was great. There were lot's of options. And the staff was so friendly and helpful.

All the staff was very attentive

Pros: The breakfast was good but the food was room temperature the staffs was excellent and friendly

Cons: You had to book your dinner reservation week before your stay to get the time you need. The room was missing some toiletries (towels bodies creams robes) the mini bar was stocked one a day hotel room with no frills. Only one mirror in the bathroom and no clock

Exceptional

Pros: all inclusive, on beach. good food. great pools. live music