Exceeded expectations.

Pros: Staff was incredibly attentive. All inclusive deal was an amazing value. We'd stay here again and again.

Overall, our experience at the hotel was enjoyable, and with a few eco-conscious updates, it could truly become an excep

Pros: We had a delightful stay at Hotel from September 22-30, 2023. The staff warmly accommodated all our requests and even celebrated our special occasions with elegance and charm. One of the highlights was the hotels convenient connection to a large mall with a fantastic grocery store. This made it incredibly easy for us to find anything we needed beyond what the hotel offered.The hotel even thoughtfully catered to my husbands dietary restrictions. Our suite (room 2205) with access to the club lounge was well-appointed. We appreciated the spacious, clean room with stunning views from every window. The cleaning staff did an outstanding job, ensuring our suite was immaculate after we returned from each excursion.

Cons: I shared my concern with the management regarding the use of small plastic bottles for drinking water. We received at least six disposable plastic bottles daily, creating a significant amount of plastic waste. Many other hotels in Indonesia we recently stayed in have transitioned to glass bottles or provide clean water dispensers in rooms. We hope the hotel considers these eco-friendly approaches. Additionally, the hotels interior, while charming, shows signs of its age, dating back to the early 2000s. The decor and colors reflect this era, and some areas, especially the hallways, could benefit from brighter lighting to enhance the overall ambiance.

Perfect

Perfect

Perfect

Perfect

Perfect

Perfect

Perfect

Perfect

Exceptional

Pros: Exceppptional holifay

Cons: All goof

Great place!

Pros: Huge bathtub, view, proximity to mall, friendly staff. You name it.

Cons: Carpeted floors is not my thing.

Very good

Exceptional

Exceptional

Pros: very nice large rooms excellent location great offer on the executive lounge

Cons: nothing

Perfect

Lack of decent service

Pros: Friendly staff. good kitchen

Cons: on the first day we were called from our restaurant, where we had all inclusive, to the restaurant on the 6th floor, where the chef presented a 6-course dinner. all the food was delicious. But there is one thing: people nearby poured a glass of wine. we were bypassed. it was very humiliating. we had full board and included free alcohol in this hotel. When we offered to pour a glass of wine, they offered it to us for money. I consider this an unacceptable, degrading human dignity, considering his stay at the hotel completely ruined. Now about the service in our restaurant: it was, to put it mildly, unsatisfactory. when you eat, the waiters do not follow and do not clean the table on time, which is why a mountain of dirty dishes accumulates on the table. Coffee was served, no sugar was served. when they brought sugar they did not give a spoon than you can put sugar. Everything needs to be asked for all the time. when reserved, they asked if they had game wine for breakfast in full board - they said it would be. the result was nothing. Service is intrusive. There is no logic in many points. The sauna on the 1st floor was missing a facial tonic which we didn't touch. Upon check-in, all accessories were for 1 person, including a bathrobe. Although the booking indicated 2 people. In this connection, I had to call, ask, wait, which I consider unacceptable for a hotel of this level.

Excellent

Pros: The food options on the concierge floors were excellent. We very much enjoyed the lunch and dinner service. I wish I had arrived earlier for breakfast! The staff were very friendly and helpful, even the chef came by to check in on us during dinner. The room was exceptional, exactly what I expect from a Ritz, and why I chose your property.

Cons: There was a small glitch when I arrived, my booking.com reservation was not honored, so I had to pay a bit more. But thats not the fault of the Ritz, that was a problem with booking.com. Pro tip: book directly, and have the hotel pick you up and drop you off, to save time and effort.

Perfect

Good