Exceptional

Rooms comfortable. Great location. Staff...

Pros: Grounds were beautiful. Breakfast was great.

Cons: Hidden fees.

Extravagant my family loved the...

Pros: GREAT WILL BE COMING BACK!!!

Cons: N/A

Exceptional

We have never been disappointed...

Pros: It’s right on the beach.

Cons: We had to switch our rooms due to shower being clogged, and the room we got switch to the blanket on the bed had red stains.

Good

Pros: The resort has a great location and ready access to the beach.

Cons: The facility was a little run down and the main grotto pool is freezing until at least mid July

Good

Cons: I wasn’t happy with the single night room being a non elevator room as it was in the second floor. The person that was staying in that room has handicaps and it made it difficult

Exceptional

Was incredibly dissappointed with our...

Pros: I liked that the property had beach access and was on the beach. I also like the fact that there were two pools and offered a restaurant, beach grill, and activities for the kids on the resort.

Cons: I did not like that I did not get the poil view balcony room that I had booked. Instead I was put in the “Motel 6” room that was on the property. I did not like the fact that it was like two hotels in one with the accomodarions. There were rooms with balconies that overlooked the beach and also rooms that overlooked the pool. The “Motel 6” side rooms was just 2 foors with no elevator. Traveling to the beach with kids in tow, we had to park in the parking garage, tow our luggage down a flight if stairs, cross the parking lot and then up another flight of stairs and down the hall to get our things to our room. I felt like I was scammed with this room as I was expecting what I booked and paid for, which was a balcony room overlooking the waterfall pool. Incredibly dissappointing. Also, it was never mentioned in the description nor when checking in that there would be a charge of $25 per day for parking our one vehicle to stay.

We had fun, but definitely...

Pros: The location next to the Boardwalk is fantastic - which is where we got several dinners. The heated pool was very nice, but needed more chairs. My kids loved the smores event one of the nights. The onsite laundry worked very well, and the rooms were spacious with a dorm fridge/freezer and microwave.

Cons: They didn't have the right size sheets for all of the beds! I had full size sheets that they attempted to tuck in over the top of the queen mattress covering as much as possible. I'm tall, so I could feel that it stopped before it ran over the edge at the top and the bottom. While not a deal breaker for our experience -- I consider this very far from acceptable. Also, the food options on site were lacking greatly and the unheated pool was not very clean -- so many things floating on the surface. Many of the activities didn't seem to happen, or were way oversold. We never found either outside movies -- maybe cancelled due to wind and temp, but nothing was communicated -- and the glow party was just 4 sets of cornhole set out with some lights and live music you could hear from the nearby bar.

Overall it was a nice...

Pros: Lots of thing to do!

Cons: Could have been a little cleaner.

We came to enjoy a...

Pros: The pools and paths were great; we enjoyed the grotto bar (even braving that freezing water to get into it) Our housekeeping staff were always friendly and courteous. The kitchen manager was kind and professional, I interacted with him a couple brief times in the restaurant. The public restrooms on the premises were well kept and clean, and we liked the pier going down to the beach. Kitchen staff and servers were attentive and good at keeping the breakfast buffet full.

Cons: More parking that isn’t in the parking garage might be helpful. The housekeeping staff never refilled the body wash/shampoo containers that were hanging on the inside of the shower. Some more hangers in the rooms, as having wet towels or bathing suits and no closet space for other clothes.

Superb

Pros: Staff was friendly. Good restaurants. Good location. Pools were nice. Great beach access.

Cons: Two mornings, the construction that was active started before the promised 9am.

Good

Pros: Beautiful location! The first room we stayed in that faced the pool with the volcano was beautiful. We decided to extend our stay so we had to move to another room. Though the second room had much more room & extra beds, we could not get the temperature regulated to control the dampness in the room. The hotel grounds are well maintained & very appealing to the eye. The tacos at the outside grill were fantastic & the best we had while staying in the area. The food at the restaurant/bar was also very good & the entertainment was very enjoyable.

Exceptional

Very good

Good

Pros: We enjoyed some of the activities likesmores, music bingo. Location and beach were excellent

Cons: Breakfast expensive but not very good Cockroaches in one of the rooms Could be cleaner

Very good

Would stay again

Pros: Access to the beach and pool both Fun evening activities

Cons: You had to pay for parking, WiFi didn’t work well, no able to accommodate adjoining room request.

Would stay again but not...

Pros: Location to the beach and eateries in walking distance

Cons: Was not able to accommodate adjoining room request for family