Beautiful hotel in a great location

Pros: The pool was beautiful and clean. It is very close to the beach and main tourist areas but was very calm and quiet once in the hotel. The staff were professional and helpful. The room and common areas of the hotel were gorgeous.

Cons: It would have been nice to have a couple chairs and a small table on the balcony.

Pleasant

Pros: Near to the beach and the pool.

Cons: Not a 4 star accommodation. Worn and not so nice inside. Watsup convention with host. Not a helpful staff in Rey, referred to host via watsup. .Floor not cleaned, feet turned black because it was so dirty. They said the pool was cleaned every day, but not once in the 6 days we were there. It was very dirty. Had to sign a contract that it would be quiet after 00, but the neighbors were awake long after and had a party, arguing and shouting.

Very good

Pleasant

Pros: Good location.

Cons: Really bad beds and need the pool needs some repairs.

Very good

Great apartment next to the beach

Pros: The room looks even better than in the pictures! Very comfy, great bathroom, crazy good location, clean, a lot of useful facilities and in general great price for this.

Cons: None

Exceptional

Pros: Gorgeous property, very clean

Very poor

Cons: The water did not work. So there was no water for two days and the TV service stopped working for one day

Good stay, it could be better

Pros: The bed was very comfortable The common areas were well maintained

Cons: The AC was noisy The bathroom sink was somewhat moldy They requested pictures of our passports for check- in

Perfect

Perfect

Good

Great last minute gateway to Playa

Pros: The apartment is beautiful, it is clean, centrally located, and well-equipped. The beach is close and beautiful. The private pool and balcony are a gem in the off-season. Fifth Avenue is close, and so are the taxis for the daily excursions.

Cons: Building staff is independently contracted by the agency we rented the apartment from. The person you communicate with is not the person in the building. Everything takes 50,000 phone calls. Even if you ask for an early check it will likely not happen as the cleaning crew and renting crew do not communicate. My advice is to change into beach gear leave suitcases with the front desk, and rent chairs at the beach club. The safe in the apartment was broken, and the agent was slow to respond for days to the point I had to make sure someone showed up before we left to free our passports and the cash. The communication is close to 0. Everyone constantly expects a tip so bring a lot of change in pesos or dollars. Elevators in the building are so bizarre it takes a while to get to the front entrance (if they work). The main pool food is not great. Reef28 is behind the building, and they start playing loud music at their rooftop pool and bar from noon to 10 p.m., so get used to the loud music. Have cash, either the exchange rate is horrible or they just don't take cards if you leave the apartment. 7-11 across the street is well stocked.

Exceptional

Perfect

Fantastic place to stay with the family

Pros: Its extremely clean, the room was humongous. I loved the upstairs private pool the whole place was fantastic.

Cons: The place is a little rundown, but nothing that bothered us

Could be nice but.....

Pros: I loved the decor of the apartment.

Cons: The apartment is lacking upkeep. This could be a really nice rental, but nobody is upkeeping the property. There are broken loungers and flower pots in the pool area, wood needing to be replaced, water stains on the ceiling, as well as unfinished patches in the ceiling. Also, the sliding doors to the balconies don't lock and mosquitoes were able to get in through cracks. We all got ate up.

lovely stay in a fantastic location in eclectic Play Del Carmen

Pros: its location is fantastic. sea views, close to 5th, easy access to public beach. the pool and pool bar were great. the apartment itself was very comfortable even if the sofa was a bit damaged. daily service and bottled water were a plus.

Cons: slightly shabby sofa. we arrived early and were allowed to use the pool which was great, but room couldnt be accessed early at all which was slightly disappointing.

just wonderful

Pros: everything

Good stay, but lots of stairs to climb and one of the elevators not working in one wing of the hotel. Proximity to beach

Pros: very nice

Cons: poor draining bath tubs and not all door locks functioning so safety was an issue.