Hyatt House Richmond / Short Pump

  • 11800 W Broad Street , Richmond, Virginia 23233
  • 11800 W Broad Street , Richmond, Virginia - 23233
  • 855-516-1090
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Suite, 1 King Bed, Corner
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1 King Bed

680-sq-foot room with city views


Layout of Suite, 1 King Bed, Corner - Dining area and sitting area

Internet - Free WiFi and wired Internet access

In Room Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock

Food and Beverages - Refrigerator, microwave, and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, deep soaking bathtub

Extra Features - Safe, iron/ironing board, and desk

Pleasure - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • AC
  • Refrigerator
  • dining area - Separate
  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Shower-tub combination
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Complimentary wired Internet
  • Designer toiletries
  • Desk
  • Bathtub - Deep soaking
  • Sitting area (Separate)
  • docking station for MP3
  • Pay movies
Studio Suite, 1 King Bed, Accessible, Bathtub
Studio Suite, 1 King Bed, Accessible, Bathtub
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1 King Bed

416-sq-foot room with city views


Layout of Studio Suite, 1 King Bed, Accessible, Bathtub - Dining area and sitting area

Internet - Free WiFi and wired Internet access

In Room Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock

Food and Beverages - Refrigerator, microwave, and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and desk

Pleasure - Air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • AC
  • Refrigerator
  • dining area - Separate
  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Shower-tub combination
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Complimentary wired Internet
  • Designer toiletries
  • Desk
  • Sitting area (Separate)
  • docking station for MP3
  • Pay movies
  • Bathtub only
  • Wheelchair accessible
Suite, 1 Bedroom
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1 King Bed and 1 Double Sofa Bed

529-sq-foot room with city views


Layout of Suite, 1 Bedroom - Bedroom, living room, and dining area

Internet - Free WiFi and wired Internet access

In Room Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower, designer toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and desk

Pleasure - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • AC
  • Refrigerator
  • dining area - Separate
  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • TV
  • Separate bedroom
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Complimentary wired Internet
  • Designer toiletries
  • Desk
  • Kitchen
  • Sitting area (Separate)
  • Shower only
  • docking station for MP3
  • Pay movies
Room, 2 Queen Beds
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2 Queen Beds

398-sq-foot room with city views


Layout of Room, 2 Queen Beds - Separate sitting area

Internet - Free WiFi and wired Internet access

In Room Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock

Food and Beverages - Coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and desk

Pleasure - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • AC
  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Shower-tub combination
  • Phone
  • Bath Towels Provided
  • Room Linens provided
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Complimentary wired Internet
  • Designer toiletries
  • Desk
  • Sitting area (Separate)
  • docking station for MP3
  • Pay movies
Executive Suite, 1 King Bed
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1 King Bed

680-sq-foot room with city views


Layout of Executive Suite, 1 King Bed - Dining area and sitting area

Internet - Free WiFi and wired Internet access

In Room Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock

Food and Beverages - Refrigerator, microwave, and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower, designer toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and desk

Pleasure - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • AC
  • Refrigerator
  • dining area - Separate
  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Complimentary wired Internet
  • Designer toiletries
  • Desk
  • Sitting area (Separate)
  • Shower only
  • docking station for MP3
  • Pay movies
Studio
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1 King Bed and 1 Double Sofa Bed

416-sq-foot room with city views


Layout of Studio - Dining area and sitting area

Internet - Free WiFi and wired Internet access

In Room Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower, designer toiletries, and a hair dryer

Extra Features - Safe, double sofa bed, and iron/ironing board

Pleasure - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • AC
  • Refrigerator
  • dining area - Separate
  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Complimentary wired Internet
  • Designer toiletries
  • Desk
  • Kitchen
  • Sitting area (Separate)
  • Sofa-bed
  • Shower only
  • docking station for MP3
  • Pay movies
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Hyatt House Richmond / Short Pump Hotel

Hotel Location & Nearby Attractions

When you stay at Hyatt House Richmond / Short Pump in Richmond, you'll be connected to a shopping center, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 10.2 mi (16.5 km) from Lewis Ginter Botanical Garden and 11.7 mi (18.8 km) from Monument Avenue.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and a banquet hall.

Business, Other Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel features 1750 square feet (163 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

Grab a bite from the grocery/convenience store serving guests of Hyatt House Richmond / Short Pump. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 134 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Pet Policy for Hyatt House Richmond / Short Pump
If you are thinking of bringing your pet and want to know if pets are allowed at Hyatt House Richmond / Short Pump, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Hyatt House Richmond / Short Pump are listed below.

Pets not allowed

Additional Hotel Details
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Professional property host/manager
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Individually-wrapped food options are available
Property follows sanitization practices of SafeStay (AHLA - USA)
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Individually-wrapped food options are available for breakfast
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Essential workers only - NO
Masks are compulsory at the property
No cribs (infant beds) available
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

Hyatt House Richmond / Short Pump Hotel Amenities


Accessibility
  • Wheelchair Accessible bathroom
  • In room accessibility
Breakfast Services
  • Complimentary Breakfast
Business, Conference & Meetings
  • Conference Facilities
  • Business center on site
  • Meeting Room Facilities
  • Conference space size : meters -
  • 24-hour / 7 Days business center
  • Conference space size : feet -
  • Banquet hall on site
Fitness Services
  • GYM - Fitness facilities
Fitness Services
  • 24/7 fitness facilities
General Amenities
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
General Amenities
  • Elevator & lift on property
  • Dry cleaning & laundry service
  • Laundry Room
Internet
  • Free internet
  • Wired Internet access - Free
  • Computer station
Lobby Level Services
  • 24/7 front desk
  • Express check out
  • Safe deposit box at front desk
  • Free news papers in lobby
Parking Services
  • Uncovered parking
  • Self parking - Extra Charge
Property Features
  • Smoke free property
  • Roll in shower
Restaurants & Bars
  • Number of bars & lounges -
Shopping
  • Grocery - convenience store

About HYATT House Hotels Brand Hotels

Hyatt House is known to be a branch of Hyatt Hotels Corporation which was launched last 2012. It offers over 65 locations with nearly 100 hotels throughout the United States, Puerto Rico and China.

Hyatt House welcome guests to house away from home type of accommodation from a residential-style vacation to 24-hour convenience of everyday comfort living. Guests can feel at apartment type space which they relax and work. The suites and studios include 2 bedrooms, living areas and kitchen. Guests can also enjoy other benefits such us free Wi-Fi connection, free breakfast at omelet bar, gym and workout studios are open 24 hours, free public computers with printers, on site laundry and outdoor fire pits and grills.

Awarded in 2015 as the Best Hotel Chain for Families by Parents Magazine and Travelers’s News Hotel Brand Survey’s top 1 hotel for Extended Upscale Brand, Hyatt House is committed to its mission of giving quality service to guests that will give them the opportunity recuperate and recharge while enjoying world amenities of the hotel. It improved the extended stay vacation at select hotel services by thoughtfully growing the brand’s world class footprint in airport and campus destination of colleges in the United States.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Hyatt House Richmond / Short Pump - Richmond, Virginia Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Short Pump Town Center - 0.7 km / 0.4 mi
Children's Museum of Richmond - 2.4 km / 1.5 mi
Sheltering Arms Institute - 3.9 km / 2.4 mi
Elk's Lodge - 8 km / 4.9 mi
Virginia Hospital & Health - 8.4 km / 5.2 mi
Hunting Hawk Golf Club - 9.5 km / 5.9 mi
Regency Square Mall - 10.1 km / 6.3 mi
Bon Secours Heart Institute at Reynolds Crossing - 11.2 km / 7 mi
Henrico Doctors' Hospital - 12.5 km / 7.8 mi
Cobblestones Park - 13.3 km / 8.3 mi
University of Richmond - 13.8 km / 8.6 mi
Crump Park and Meadow Farm Museum - 13.8 km / 8.6 mi
Robins Center - 14.3 km / 8.9 mi
Markel Building - 14.3 km / 8.9 mi
Vibra Hospital of Richmond - 14.6 km / 9.1 mi

The preferred airport for Hyatt House Richmond / Short Pump is Richmond Intl. Airport (RIC) - 34.9 km / 21.7 mi

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Richmond, Virginia Hotels

 
 

Helpful Info & FAQs

What is the check-in policy?

The checking times for Hyatt House Richmond / Short Pump are between 3:00 PM and anytime. The minimum age to check-in is 21.

What is the check-out time?

This Hyatt House Richmond / Short Pump's check-out time is 12:00 PM.

What brand is Hyatt House Richmond / Short Pump?

Hyatt House Richmond / Short Pump is a part of HYATT House Hotels.

What is the street address for Hyatt House Richmond / Short Pump?

The address for Hyatt House Richmond / Short Pump is 11800 W Broad Street, Richmond, Virginia 23233

What is the price for tonight?

Based on recent averages, the price for tonight can start at 180.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 180 per night.

When was the Hyatt House Richmond / Short Pump built?

The Hyatt House Richmond / Short Pump in Richmond was built in 2009.

How many guest rooms are at Hyatt House Richmond / Short Pump?

The Hyatt House Richmond / Short Pump has a total of 134 guest rooms.

How many floors does the Hyatt House Richmond / Short Pump have?

This Richmond hotel has 6 floors. The hotel has 1 building/tower.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers. Other themes include City, Business, Family.

Recommended landmarks, attractions or things to do around HYATT HOUSE RICHMOND / SHORT PUMP?

HYATT HOUSE RICHMOND / SHORT PUMP is within minutes from Short Pump Town Center - 0.7 km / 0.4 mi , Children's Museum of Richmond - 2.4 km / 1.5 mi and Sheltering Arms Institute - 3.9 km / 2.4 mi

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Hyatt House Richmond / Short Pump Reviews Summary

UserAnna
1/10
 
Very Poor
Pros: We got to the hotel and were told that we could not check in and that our check-in time could not be guaranteed. We got back from a wedding at 11 p.m. and could finally check into our room only to find out that we were given the wrong room.
Cons: Customer service was poor and the front desk people could only do so much because the managers were never available
UserVerified Hotel Guest
8/10
 
Very Good
Pros: Location
Cons: The breakfast bar could use more fresh fruit. The coffee and tea weren't always fully up and running.
UserRichard
8/10
 
Very Good
Pros: The room was quite spacious and comfortable
Cons: Being located in a shopping mall
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: Very clean, spacious, comfortable room.
UserNaomi
10/10
 
Exceptional
Pros: Location and the price for the suite was great
Cons: N/A
UserDouglas
9/10
 
Wonderful
Pros: Great lication
Cons: No
UserKelly
6/10
 
Pleasant
Pros: Location and staff
Cons: Hotel is not aging well. Have stayed here a few years ago when it was relatively new and it was very nice. Cabinet doors in kitchenette were hanging off the hinges. Ice machines were not marked as out of order or closed for Covid but no Ice.
UserTony
10/10
 
Exceptional
Pros: The room design, it felt like I was in an apartment.
Cons: I wished the room was a little bigger.
 
Hotel Location & Nearby Attractions

When you stay at Hyatt House Richmond / Short Pump in Richmond, you'll be connected to a shopping center, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 10.2 mi (16.5 km) from Lewis Ginter Botanical Garden and 11.7 mi (18.8 km) from Monument Avenue.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and a banquet hall.

Business, Other Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel features 1750 square feet (163 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

Grab a bite from the grocery/convenience store serving guests of Hyatt House Richmond / Short Pump. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 134 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Pet Policy for Hyatt House Richmond / Short Pump
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Hyatt House Richmond / Short Pump, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Hyatt House Richmond / Short Pump are listed below.

Pets not allowed

Additional Hotel Details
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Professional property host/manager
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Individually-wrapped food options are available
Property follows sanitization practices of SafeStay (AHLA - USA)
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Individually-wrapped food options are available for breakfast
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Essential workers only - NO
Masks are compulsory at the property
No cribs (infant beds) available
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

Hyatt House Richmond / Short Pump Hotel Amenities

Accessibility
  • Wheelchair Accessible bathroom
  • In room accessibility
Breakfast Services
  • Complimentary Breakfast
Business, Conference & Meetings
  • Conference Facilities
  • Business center on site
  • Meeting Room Facilities
  • Conference space size : meters -
  • 24-hour / 7 Days business center
  • Conference space size : feet -
  • Banquet hall on site
Fitness Services
  • GYM - Fitness facilities
Fitness Services
  • 24/7 fitness facilities
General Amenities
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
General Amenities
  • Elevator & lift on property
  • Dry cleaning & laundry service
  • Laundry Room
Internet
  • Free internet
  • Wired Internet access - Free
  • Computer station
Lobby Level Services
  • 24/7 front desk
  • Express check out
  • Safe deposit box at front desk
  • Free news papers in lobby
Parking Services
  • Uncovered parking
  • Self parking - Extra Charge
Property Features
  • Smoke free property
  • Roll in shower
Restaurants & Bars
  • Number of bars & lounges -
Shopping
  • Grocery - convenience store

About HYATT House Hotels Brand Hotels

Hyatt House is known to be a branch of Hyatt Hotels Corporation which was launched last 2012. It offers over 65 locations with nearly 100 hotels throughout the United States, Puerto Rico and China.

Hyatt House welcome guests to house away from home type of accommodation from a residential-style vacation to 24-hour convenience of everyday comfort living. Guests can feel at apartment type space which they relax and work. The suites and studios include 2 bedrooms, living areas and kitchen. Guests can also enjoy other benefits such us free Wi-Fi connection, free breakfast at omelet bar, gym and workout studios are open 24 hours, free public computers with printers, on site laundry and outdoor fire pits and grills.

Awarded in 2015 as the Best Hotel Chain for Families by Parents Magazine and Travelers’s News Hotel Brand Survey’s top 1 hotel for Extended Upscale Brand, Hyatt House is committed to its mission of giving quality service to guests that will give them the opportunity recuperate and recharge while enjoying world amenities of the hotel. It improved the extended stay vacation at select hotel services by thoughtfully growing the brand’s world class footprint in airport and campus destination of colleges in the United States.

Distances are displayed to the nearest 0.1 mile and kilometer.

Short Pump Town Center - 0.7 km / 0.4 mi
Children's Museum of Richmond - 2.4 km / 1.5 mi
Sheltering Arms Institute - 3.9 km / 2.4 mi
Elk's Lodge - 8 km / 4.9 mi
Virginia Hospital & Health - 8.4 km / 5.2 mi
Hunting Hawk Golf Club - 9.5 km / 5.9 mi
Regency Square Mall - 10.1 km / 6.3 mi
Bon Secours Heart Institute at Reynolds Crossing - 11.2 km / 7 mi
Henrico Doctors' Hospital - 12.5 km / 7.8 mi
Cobblestones Park - 13.3 km / 8.3 mi
University of Richmond - 13.8 km / 8.6 mi
Crump Park and Meadow Farm Museum - 13.8 km / 8.6 mi
Robins Center - 14.3 km / 8.9 mi
Markel Building - 14.3 km / 8.9 mi
Vibra Hospital of Richmond - 14.6 km / 9.1 mi

The preferred airport for Hyatt House Richmond / Short Pump is Richmond Intl. Airport (RIC) - 34.9 km / 21.7 mi

User
Anna
 
1/10
Very Poor
Pros: We got to the hotel and were told that we could not check in and that our check-in time could not be guaranteed. We got back from a wedding at 11 p.m. and could finally check into our room only to find out that we were given the wrong room.
Cons: Customer service was poor and the front desk people could only do so much because the managers were never available
User
Verified Hotel Guest
 
8/10
Very Good
Pros: Location
Cons: The breakfast bar could use more fresh fruit. The coffee and tea weren't always fully up and running.
User
Richard
 
8/10
Very Good
Pros: The room was quite spacious and comfortable
Cons: Being located in a shopping mall
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: Very clean, spacious, comfortable room.
User
Naomi
 
10/10
Exceptional
Pros: Location and the price for the suite was great
Cons: N/A
User
Douglas
 
9/10
Wonderful
Pros: Great lication
Cons: No
User
Kelly
 
6/10
Pleasant
Pros: Location and staff
Cons: Hotel is not aging well. Have stayed here a few years ago when it was relatively new and it was very nice. Cabinet doors in kitchenette were hanging off the hinges. Ice machines were not marked as out of order or closed for Covid but no Ice.
User
Tony
 
10/10
Exceptional
Pros: The room design, it felt like I was in an apartment.
Cons: I wished the room was a little bigger.