Exceptional

Pros: Our room was on the top floor with great view of the mountains.

Cons: Dinning room

Exceptional

Pros: Hot food are needed on breakfast for ski

Exceptional

Very good

nice experience and not overpriced

Pros: Very friendly staff, good choice of cheese, meat, vegetables and fruit

Cons: fish, salad were missing

expensive hotel that needs investment in decor and technology to justify its rates!

Pros: location and staff

Cons: WiFi was absolutely terrible! Decor is tired.

Perfect

Very good

Rude reception staff & managers, outdated hotel, tiny dirty rooms, no proper ski room, bad location

Pros: Absolutely nothing. Or maybe the fact that they did provide a shuttle to the nearest lift, even though the shuttle is actually a 75 year old converted van.

Cons: I booked a 3 night stay at this hotel at the last minute to discover Crans Montana which was on my list of things to do for a while. I had looked on the map where the hotel was but did not realise how much of a hill I had to climb up and down to get to it from the train station nor to get to the village or the nearest ski lift. Upon arrival at the hotel, I was greeted in a manner that I can only assume is similar to that of a camping holiday village, the receptionist handed me the "book" you usually find in your room, I was expected to carry it along with my luggage and the half a kilo key to my room on my own. I asked for a quiet room and was given a room on the first floor in the main building, literally on top of the main entrance with a view of the main entrance and the parking lot. There is a giant atrium in the middle of the building that makes any noise from anyone in the building resonate which was extremely unpleasant. There was no view whatsoever from the tiny room where I could barely move, the bathroom was so small I could barely sit on the toilet nor fit in the dirty shower, the shower head was nothing short of disgusting - see photos attached. The breakfast was beyond limited, served in a dirty room, you could see sprinkles of salt and pepper on the tables from the night before, some of the food was spread across different rooms so I had to guess where to find stuff. Then came the supposed "heated ski room", which was the ugliest and least cared for ski room I had ever seen in my entire life, the thing looked like a basement storage that had not been cleaned since the previous century, there were absolutely no heaters in there, there was nothing to hang your ski shoes, the inside of the lockers was so rusted I even hesitated to leave my rental skis in there. The room had a couple forgotten salvaged chairs from a different era in the back, nowhere else to sit, and barely enough space to open the locker in the corridor.

Perfect

Exceptional

Very good

Pros: Very good value hotel. Great location. Ski shuttle.

Cons: Poor

Exceptional

We had an amazing stay with family

Pros: Great staff

Cons: Nothing

Pleasant

Cons: Personnel at restaurants and terraces are not friendly

Very friendly and helpful staff. Amazing views from the rooms. Highly recommend this place.

Pros: Everything was just perfect!

Superb

Pros: The location of the hotel is very convenient. It is close to the center of Montana (where the shops and many restaurants are). We got a room upgrade so we had a room plus a living room and a small kitchen. That was very nice for a week-long holiday. We liked the restaurant, especially for dinner. The wait staff was friendly, courteous and helpful. The food was very good. The staff is really exceptional. They seem to genuinely like to help the guests have a good time and always greet you with a smile and say "bonjour". The key to enjoy yourself is probably to know what to expect. The hotel isn't modern but the people working there and the services they provide make up for it in my opinion.

Cons: The pool and spa area is a little outdated. It's clean but an update (and enlargement) would do it good. The WIFI was terrible. So we used our phones to connect our computers to the internet and didn't complain (maybe the staff could have done something?).

Very good

Exceptional

Perfect