Viva Encino

Pros: Rooftop pool and restaurant with a beautiful view of the sunset and Zona Romantica. Wifi worked best in the lobby or up by the pool. Hotel staff was quick to respond to anything we needed, extra towels, tp, etc. It was in the perfect location, easy to get around and a short walk to anywhere we wanted to go and check out! Very affordable, aircon included in your room. *Note that you get what you pay for. The rooms are very basic, but we really enjoyed all of the amenities the hotel and the neighborhood had to offer.

Cons: We only had a single room key - metal key, not a keycard. Thin walls, I would recommend bringing earplugs if you are a light sleeper.

Very good

Hung around the city and mini vacation

Pros: Close to the river and good food!

Cons: Nothing it was cute

A cultural learning.

Pros: It was bright and airy. Near to downtown for walking.

Cons: It was rare that anyone spoke English even though its a tourist destination. Room cleaning was spotty and I had to ask for the floor to be swept, change towels, etc When I called the desk to ask them to get people to settle down because it was noisy enough to wake me up the woman said I cant hear it. When I spoke with a couple other people in the morning they were also disturbed by it.

Very good

We loved our 2 week stay at this hotel and we would definitely go back.

Pros: The hotel was clean and the staff were very helpful and they spoke English and Spanish. Location was exceptional as it was close to the markets and 2 blocks from the beach. Air conditioner was very good and quiet. T.v. had many good English channels. The roof top view was beautiful. A very nice sitting area by the pool. They had a small restaurant on the roof top that you could get good food and cold drinks. Happy hour served good drinks from 3-7pm. I loved watching the sunset and the many birds and iguanas sitting in the near by trees from the rooftop. Very peaceful. The hotel provided purified water on each floor so customers could refill their water containers as opposed to buying and using plastic water bottles from the store. Thus reducing the single use plastics. The shower had good warm water and pressure. Our room had a small but cute balcony.

Cons: The room was small but it was all that we needed to settle in each evening. The bed was ok not uncomfortable. The bed needed 4 pillows as opposed to 2 small ones. This is an older hotel so do not expect a resort experience. It had Mexican charm. The towels could have been a bit better quality.

It was disappointing but also gave me a better understanding of the culture there.

Pros: It was convenient for walking to downtown, restaurants and buses. The decor was definitely local culture.

Cons: The water was always lukewarm. There werent many amenities like coffee pot, microwave or fridge. For a tourist destination the staff were less than helpful, there were several nights where there was partying going on and the desk staff did not deal with it. Communication was often difficult.

Superb

Pros: Staff is very cordial and accommodating. A great location!

Cons: Noisy at times as people come and go, but typical in Puerto in that area at the height of the tourist season.

Pleasant

Pros: pool and deck until 20 people took over the pool

Cons: the fact that they have a open patio bar directly above my room which is open till 1:00 and loud. the room itself was nice

Exceptional

Exceptional

One of the best small. Hotel business, local motion

Pros: Keep up the great work

Cons: None

Nice hotel, great place with a few upgrades.

Pros: Location was excellent, well kept old hotel, clean, nice pool, rooftop lounge area and restaurant, all the staff were friendly and nice, price very fair. Perfect sunset view in restaurant.

Cons: Number one is poor internet, only limited available in open areas not in the rooms. Street noise on west side is loud at night, ok with ear plugs.

Superb

Pros: Staff super friendly.

Cons: There was a restaurant above our room. Too much noise when they where cleaning it.

It was good! I would stay there again!

Pros: It is an old fashioned, traditional, Mexican style. It was very clean. The bed was comfortable. The bathroom was fine. The staff were nice and friendly. The area is very pretty.

Cons: The decor such lamps, tables, chairs, and pictures need to be updated because one thing is old style and another thing is old and dilapidated. The doors could be changed too; they should be big metal doors that have a new lock like the modern hotels so people can feel even safer staying there. I think this hotel has potential and I would like to see it improve its facilities rather than being neglected.

Very good

Very good

Pros: Staff were super friendly and very helpful.

Cons: Wifi was pretty bad. We would have to go to certain areas for it to work.

Perfect

Good

Exceptional