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Hilton Garden Inn Cleveland East/Mayfield Village

700 Beta Dr, Mayfield, Ohio, 44143
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Hilton Garden Inn Cleveland East/Mayfield Village

700 Beta Dr, Mayfield, Ohio, 44143
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  • Evolution Two Queens

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    Evolution Two Queens

    2 Queen Beds
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch flat-screen TV with premium channels
    Food and Beverages - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Accessibility - Closed-captioned TV
    Smoking And Non-Smoking
    Room/bed type depends on availability at check-in
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Designer toiletries
    • Desk
    • Down comforter
    • Flat panel TV
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe
    • Iron - ironing board
    • Microwave
    • Phone
    • Phone accessibility kit
    • Premium bedding
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room and bed type depend on availability check-in
    • Room Linens provided
    • Room service - Restricted hours
    • Shower-tub combination
    • Smoking And Non Smoking
    • TV
    • TV - Closed captioned
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 32
    • Wireless internet access
  • Evolution King

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    Evolution King

    1 King Bed
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    Room Highlights

    Layout of Evolution King - Separate sitting area
    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch flat-screen TV with premium channels
    Food and Beverages - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Accessibility - Closed-captioned TV
    Smoking And Non-Smoking
    Room/bed type depends on availability at check-in
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Designer toiletries
    • Desk
    • Down comforter
    • Flat panel TV
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe
    • Iron - ironing board
    • Microwave
    • Phone
    • Phone accessibility kit
    • Premium bedding
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room and bed type depend on availability check-in
    • Room Linens provided
    • Room service - Restricted hours
    • Shower-tub combination
    • Sitting area (Separate)
    • Smoking And Non Smoking
    • TV
    • TV - Closed captioned
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 32
    • Wireless internet access
  • Evolution Junior King Suite
    Evolution Junior King Suite

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    Evolution Junior King Suite

    1 King Bed
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch flat-screen TV with premium channels
    Food and Beverages - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
    Extra Features - Free local calls, double sofa bed, and safe; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Accessibility - Closed-captioned TV
    Smoking And Non-Smoking
    Room/bed type depends on availability at check-in
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Designer toiletries
    • Desk
    • Down comforter
    • Flat panel TV
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe
    • Iron - ironing board
    • Microwave
    • Phone
    • Phone accessibility kit
    • Premium bedding
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room and bed type depend on availability check-in
    • Room Linens provided
    • Room service - Restricted hours
    • Shower-tub combination
    • Smoking And Non Smoking
    • Sofa-bed
    • TV
    • TV - Closed captioned
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 32
    • Wireless internet access
  • Evolution King with Whirlpool

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    Evolution King with Whirlpool

    1 King Bed
    FreeParking Free Parking
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch flat-screen TV with premium channels
    Food and Beverages - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, jetted bathtub
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Accessibility - Closed-captioned TV
    Smoking And Non-Smoking
    Room/bed type depends on availability at check-in
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Desk
    • Flat panel TV
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe
    • Iron - ironing board
    • Jacuzzi / Jetted bathtub
    • Microwave
    • Phone
    • Phone accessibility kit
    • Premium bedding
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room and bed type depend on availability check-in
    • Room Linens provided
    • Room service - Restricted hours
    • Shower-tub combination
    • Smoking And Non Smoking
    • TV
    • TV - Closed captioned
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 32
    • Wireless internet access
  • Suite, One King Bed, Accessible
    Suite, One King Bed, Accessible
    Suite, One King Bed, Accessible

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    Suite, One King Bed, Accessible

    1 King Bed
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch flat-screen TV with premium channels
    Food and Beverages - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Accessibility - Closed-captioned TV
    Non-Smoking
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Designer toiletries
    • Desk
    • Down comforter
    • Flat panel TV
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe
    • Iron - ironing board
    • Microwave
    • Non Smoking
    • Phone
    • Phone accessibility kit
    • Premium bedding
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Room service - Restricted hours
    • Shower-tub combination
    • TV
    • TV - Closed captioned
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 32
    • Wireless internet access
  • Room, 1 King Bed

    0/0

    Room, 1 King Bed

    1 King Bed
    FreeParking Free Parking
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch flat-screen TV with premium channels
    Food and Beverages - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Accessibility - Closed-captioned TV
    Non-Smoking
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Desk
    • Flat panel TV
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe
    • Iron - ironing board
    • Microwave
    • Non Smoking
    • Phone
    • Phone accessibility kit
    • Premium bedding
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Room service - Restricted hours
    • Shower-tub combination
    • TV
    • TV - Closed captioned
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 32
    • Wireless internet access
  • One King Bed, Non-Smoking, Roll In Shower

    0/0

    One King Bed, Non-Smoking, Roll In Shower

    1 King Bed
    FreeParking Free Parking
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch flat-screen TV with premium channels
    Food and Beverages - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Accessibility - Phone accessibility kit
    Non-Smoking
    Room/bed type depends on availability at check-in
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Designer toiletries
    • Desk
    • Down comforter
    • Flat panel TV
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe
    • Iron - ironing board
    • Microwave
    • Non Smoking
    • Phone
    • Phone accessibility kit
    • Premium bedding
    • Refrigerator
    • Roll in shower
    • Rollaway/extra beds - Extra Charge
    • Room and bed type depend on availability check-in
    • Room Linens provided
    • Room service - Restricted hours
    • Shower-tub combination
    • TV
    • TV - Closed captioned
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 32
    • Wireless internet access

ABOUT THE HOTEL

About Hilton Garden Inn Cleveland East/Mayfield Village Hotel

Hotel Location & Nearby Attractions

With a stay at Hilton Garden Inn Cleveland East/Mayfield Village in Mayfield, you'll be in the business district, within a 15-minute drive of Lake Erie and North Chagrin Reservation. This hotel is 11.5 mi (18.5 km) from Cleveland Clinic and 9.5 mi (15.3 km) from Case Western Reserve University.

Popular Hotel Amenities and Features

Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby. Guests can get around on the complimentary shuttle, which operates within 5 mi.

Business, Other Amenities

Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Mayfield? This hotel has 6630 square feet (597 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

Satisfy your appetite for dinner at The Garden Grill & Bar, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to noon for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 128 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pet Policy for Hilton Garden Inn Cleveland East/Mayfield Village
If you are thinking of bringing your pet and want to know if pets are allowed at Hilton Garden Inn Cleveland East/Mayfield Village, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Hilton Garden Inn Cleveland East/Mayfield Village are listed below.

Pets allowed

Service animals are exempt from fees/restrictions

Service animals are allowed

Only dogs and cats are allowed

Maximum number of pets per room 2

Additional Hotel Details
  • Professional property host/manager
  • Contactless check-out is available
  • LGBTQ friendly
  • Property confirms they are implementing guest safety measures
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless check-in is available
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around Hilton Garden Inn Cleveland East/Mayfield Village
- Mayfield, Ohio Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

North Chagrin Reservation - 2.4 km / 1.5 mi
Chagrin River - 2.8 km / 1.7 mi
Cleveland Clinic - Hillcrest Hospital - 3.4 km / 2.1 mi
St Ann Shrine - 3.8 km / 2.4 mi
StoneWater Golf Club - 5.3 km / 3.3 mi
Euclid Creek Reservation - 7.1 km / 4.4 mi
Acacia Reservation - 7.9 km / 4.9 mi
Legacy Village - 8.8 km / 5.5 mi
David Berger National Memorial - 10.6 km / 6.6 mi
UH Regional Hospitals - Richmond Campus - 10.9 km / 6.8 mi
Maltz Museum of Jewish Heritage - 11 km / 6.8 mi
The Temple Tifereth Israel - 11 km / 6.9 mi
100 Black Men Cleveland - 11.4 km / 7.1 mi
MetroHealth Cleveland Heights Medical Center - 11.8 km / 7.4 mi
Lake Health West Medical Center - 12 km / 7.4 mi

The nearest airports are:
Cleveland, OH (CGF-Cuyahoga County) - 7.7 km / 4.8 mi
Cleveland, OH (BKL-Burke Lakefront) - 30.3 km / 18.8 mi
Cleveland Hopkins International Airport (CLE) - 44.9 km / 27.9 mi

The preferred airport for Hilton Garden Inn Cleveland East/Mayfield Village is Cleveland Hopkins International Airport (CLE).

EXPLORE NEARBY ATTRACTIONS, ACTIVITIES AND LOCAL EXPERIENCES

Cleveland Museum of Art
Renowned, global collection of artwork spanning 6,000 years, including Asian, European, and American pieces. (12.4 miles from the hotel location)
Address: 11150 East Blvd, Cleveland, OH 44106, United States
Legacy Village
Outdoor shopping center with a mix of stores, restaurants, and a lively atmosphere for family and friends. (3.3 miles from the hotel location)
Address: 25001 Cedar Rd, Lyndhurst, OH 44124, United States
Preston's H.O.P.E Playground Park
The largest fully accessible playground park in Northeast Ohio, designed for children of all abilities. (4.8 miles from the hotel location)
Address: 26001 S Woodland Rd, Beachwood, OH 44122, United States
Mayfield Sand Ridge Club
Private golf club offering lush greens, dining, and a serene environment for relaxation and play. (5.2 miles from the hotel location)
Address: 1545 Sheridan Rd, South Euclid, OH 44121, United States
North Chagrin Reservation
Large nature preserve offering trails, wildlife, and picnic areas. (5.5 miles from the hotel location)
Address: 3037 Som Center Rd, Willoughby Hills, OH 44094, United States

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Hilton Garden Inn Cleveland East/Mayfield Village Hotel

Is free parking available at the Hilton Garden Inn Cleveland East/Mayfield Village?
Yes, parking is available free of cost at the Hilton Garden Inn Cleveland East/Mayfield Village. This is one of the hotels in Mayfield with Free Parking.
Does this property have a swimming pool?
Yes, Hilton Garden Inn Cleveland East/Mayfield Village has a hotel pool.
What is the check-in policy?
The checking times for Hilton Garden Inn Cleveland East/Mayfield Village are between 3:00 PM and 1:00 AM. The minimum age to check-in is 21.
What is the check-out time?
This Hilton Garden Inn Cleveland East/Mayfield Village's check-out time is 12:00 PM.
What brand is Hilton Garden Inn Cleveland East/Mayfield Village?
Hilton Garden Inn Cleveland East/Mayfield Village is a part of Hilton Garden Inn By Hilton.
What is the street address for Hilton Garden Inn Cleveland East/Mayfield Village?
The address for Hilton Garden Inn Cleveland East/Mayfield Village is 700 Beta Dr, Mayfield, Ohio 44143
What is the price for tonight?
Based on recent averages, the price for tonight can start at 192.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 192 per night.
When was the Hilton Garden Inn Cleveland East/Mayfield Village built?
The Hilton Garden Inn Cleveland East/Mayfield Village in Mayfield was built in 2008.
How many guest rooms are at Hilton Garden Inn Cleveland East/Mayfield Village?
The Hilton Garden Inn Cleveland East/Mayfield Village has a total of 128 guest rooms.
How many floors does the Hilton Garden Inn Cleveland East/Mayfield Village have?
This Mayfield hotel has 4 floors. The hotel has 1 building/tower.
What is the hotel theme?
Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include Family.
Recommended landmarks, attractions or things to do around HILTON GARDEN INN CLEVELAND EAST/MAYFIELD VILLAGE?
HILTON GARDEN INN CLEVELAND EAST/MAYFIELD VILLAGE is within minutes from North Chagrin Reservation - 2.4 km / 1.5 mi , Chagrin River - 2.8 km / 1.7 mi and Cleveland Clinic - Hillcrest Hospital - 3.4 km / 2.1 mi
Which the best airport near HILTON GARDEN INN CLEVELAND EAST/MAYFIELD VILLAGE?
The preferred airport for Hilton Garden Inn Cleveland East/Mayfield Village is Cleveland Hopkins International Airport (CLE). The airport is conveniently located when visiting this Mayfield hotel.

ADDITIONAL HOTEL REVIEWS

Hilton Garden Inn Cleveland East/Mayfield Village Reviews Summary

  • Hotel review by Judy

    Judy

    Exceptional

    I would definitely book again...

    Pros: Location.. close to interstate and wasn’t far from venue we were attending.
    Cons: No complaints , but wish the hot tub would of been working and the internet was down , but it did not effect us really.

  • Hotel review by Mary

    Mary

    Wonderful

    Superb

    Pros: Excellent service by the restaurant and front desk staff

  • Hotel review by Adams

    Adams

    Wonderful

    Superb

  • Hotel review by Jeff

    Jeff

    Wonderful

    It was awesome

  • Hotel review by Denisia

    Denisia

    Good

    Good

    Pros: The jet bath
    Cons: The small room I thought was a suite

  • Hotel review by Loring

    Loring

    Fair

    It was OK and they...

    Pros: That was a nice place location great
    Cons: The light was out right when we entered the room carpet wasn't clean

  • Hotel review by Chawanda

    Chawanda

    Wonderful

    Superb

    Pros: Everything..........................................

  • Hotel review by Lanae

    Lanae

    Poor

    Very poor

    Cons: Staff were rude , my card was overcharged

  • Hotel review by Elizabeth

    Elizabeth

    Exceptional

    Exceptional

  • Hotel review by Hickman

    Hickman

    Exceptional

    Exceptional

  • Hotel review by Rinebold

    Rinebold

    Very Good

    Very good

  • Hotel review by Savannah

    Savannah

    Exceptional

    Exceptional

  • Hotel review by Leann

    Leann

    Exceptional

    Exceptional hotel, staff and experience....

    Pros: The gentleman working the front desk was extremely friendly and welcoming. The hotel was very beautiful. The room was gorgeous, spotless clean. We were there b/c I'm a cancer patient and was having surgery the next morning. They were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs. They said the breakfast was delicious as well! we highly recommend.

  • Hotel review by Tireea

    Tireea

    Wonderful

    Superb

  • Hotel review by Justin

    Justin

    Very Poor

    Terrible, I will not ever...

    Pros: It was clean and the bed was comfortable
    Cons: Let’s start with the good things about the stay. The room was clean, the bed was comfortable and the gentleman who checked me in was wonderful. But, after I got into my room, that was a different story. I booked through a third party (booking.com) and somehow booked a handicapped room. I understand that was my fault. I specifically looked for a room with a bathtub and I didn’t get that even though the description said it had one. I came down to try to upgrade or change rooms. I was told “I’m sorry, there isn’t anything I can do because it’s a 3rd party booking.” After going back up to the room and trying to take a shower, the water would only stay hot for maybe 30 seconds. The water pressure was almost non-existent. I went back downstairs and there is a picture in the elevator that said the Hilton Garden Promise: “If something isn’t just the way you like it, simply let any hotel member know and we will make it right. Guarantee.” Well I found out that is simply a FALSE PROMISE! I asked one more time if I could get a different room and was told, “I’m sorry, it’s out of our hands.” Frustrated but keeping it professional and calm, I tell the lady, “well that’s not what the Hilton Garden Promise says.” “She tells me, that’s our promise for Hilton exclusive customers, not from a 3rd party.” She basically told us we were not valued customers because we used a third-party booking site. My lady and I then decided to put on our swim suits and go to the hot tub. Wouldn’t you know, it’s empty and has no water in it! Ok…. So I go to stick my foot in the pool, and go figure, it’s freezing. Over all, the room was fine, clean and comfortable. But it definitely was a terrible experience and I will not be returning. Lastly, it’s been almost a week and I haven’t got my $50 deposit back for no good reason. I can only give a 1 star review. If possible, I’d give it a quarter star and the receptionist a negative review.

  • Hotel review by Lara

    Lara

    Wonderful

    Superb

    Pros: Very clean, good for allergies that they don’t allow pets.
    Cons: Did not include breakfast

  • Hotel review by Morales

    Morales

    Exceptional

    Exceptional

  • Hotel review by Anonymous

    Anonymous

    Very Poor

    I did not stay

    Pros: The outside was clean. The area was quiet.
    Cons: The people were not friendly and the amenities were not available.

  • Hotel review by Kristin

    Kristin

    Very Good

    Very good

  • Hotel review by Kerry

    Kerry

    Fair

    Perfect location and price for...

    Pros: Location was perfect!
    Cons: Needs updating!