Buffalo Grand Hotel

  • 120 Church St , Buffalo, New York 14202
  • 120 Church St , Buffalo, New York - 14202
  • 855-516-1090
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Outstanding value on upcoming dates.
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Comfort Double Room, 2 Double Beds
Comfort Double Room, 2 Double Beds
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2 Double Beds

Internet - Free WiFi

In Room Entertainment - Cable channels

Food and Beverages - Coffee/tea maker and room service

Bed Type and Features - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets

Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Raised toilet seat, wheelchair accessible, and grab bar near toilet

Eco-friendly - Eco-friendly toiletries and recycling bin

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Room-service
  • Hypoallergenic bedding available
  • Phone
  • Bath Towels Provided
  • Complimentary local calls
  • Room Linens provided
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Toilet Seat Raised
  • Cribs/infant beds - Extra Charge
  • TV
  • TV - Cable Service
  • Non Smoking
  • Rollaway/extra beds - Extra Charge
  • Complimentary Wifi
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • Desk
  • AC / In-room climate control
  • Shower only
  • Wheelchair accessible
  • Down comforter
Comfort Room, 1 King Bed
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1 King Bed

Internet - Free WiFi

In Room Entertainment - Cable channels

Food and Beverages - Coffee/tea maker and room service

Bed Type and Features - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets

Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, wheelchair accessible, and raised toilet seat

Eco-friendly - Eco-friendly toiletries and recycling bin

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Coffee and tea maker
  • Adjoining-Connecting rooms available
  • Housekeeping (Daily)
  • Room-service
  • Hypoallergenic bedding available
  • Phone
  • Bath Towels Provided
  • Complimentary local calls
  • Room Linens provided
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Toilet Seat Raised
  • Cribs/infant beds - Extra Charge
  • TV
  • TV - Cable Service
  • Non Smoking
  • Rollaway/extra beds - Extra Charge
  • Complimentary Wifi
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • Desk
  • AC / In-room climate control
  • Shower only
  • Wheelchair accessible
  • Down comforter
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Buffalo Grand Hotel Hotel

Hotel Location & Nearby Attractions

With a stay at Buffalo Grand Hotel, you'll be centrally located in Buffalo, just a 4-minute walk from St. Josephs Cathedral and 5 minutes by foot from Buffalo City Hall. This hotel is 0.3 mi (0.5 km) from Consulate General of Canada and 0.4 mi (0.7 km) from Sahlen Field.

Popular Hotel Amenities and Features

Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and gift shops/newsstands. Additional amenities at this hotel include wedding services, a television in a common area, and a ballroom.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Buffalo? This hotel has facilities measuring 72000 square feet (6689 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

Satisfy your appetite at Harbo Bistro and Bar, a bistro which features a bar/lounge. Dining is also available at the coffee shop/café. Full breakfasts are available daily from 6 AM to 11:00 AM for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 486 guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Pet Policy for Buffalo Grand Hotel
If you are thinking of bringing your pet and want to know if pets are allowed at Buffalo Grand Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Buffalo Grand Hotel are listed below.

Pets not allowed
Service animals not allowed

Additional Hotel Details
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant

Buffalo Grand Hotel

Good to Know: Buffalo Grand Hotel

·         Buffalo Grand Hotel is located in the city center of Buffalo, New York, USA.

·         Buffalo Grand Hotel Buffalo NY is an ideal hotel for business travelers and short stays.

·         The location of Grand Hotel Buffalo is near many tourists’ destinations like the Arrow Museum and Kleinhans Music Hall.

·         The Buffalo Grand Hotel is modernly designed with direct room features.

·         Dining options in Buffalo Grand Hotel NY includes option such as contemporary restaurant and lounge.

·         The amenities of Grand Hotel Buffalo NY include an indoor pool and a fitness center.


Buffalo Grand Hotel Buffalo NY Useful Findings

Buffalo Grand Hotel Buffalo New York is ideal place to stay for business travels. It is a straightforward hotel in the center of the city. The hotel is mostly a place for conferences and meeting.

Grand Buffalo Hotel has almost 7,000 sq meter floor facility for meets and conferences. Aside from that Buffalo Grand Hotel Adams Mark is full-equipped with the necessities for an efficient meeting. The Grand Hotel Buffalo is a hotel for any type of use.


Buffalo Grand Hotel Hotel Amenities


Accessibility
  • Wheelchair Accessible bathroom
  • In room accessibility
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Conference Facilities
  • Business center on site
  • Conference space size : meters -
  • Conference space size : feet -
  • Conference center & rooms
  • Ballroom on site
  • Banquet hall on site
  • Reception hall on site
  • Wedding & banquet services
General Amenities
  • Well-lit path to entrance
General Amenities
  • Wheelchair accessible – no
  • Wheelchair accessible parking
  • Assistive listening devices available
General Amenities
  • Elevator & lift on property
  • Dry cleaning & laundry service
  • ATM & banking on site
  • Common area microwave
  • Laundry Room
  • Vending machine available
Internet
  • Free internet
  • Computer station
Lobby Level Services
  • 24/7 front desk
  • Safe deposit box at front desk
Lobby Level Services
  • Luggage storage facilities
  • Concierge service
  • Free news papers in lobby
Outdoor
  • TV in common areas
Parking Services
  • Self parking - Extra Charge
  • RV, bus & truck parking - Extra Charge
Property Features
  • Smoke free property
  • Roll in shower
Restaurants & Bars
  • Bar & lounge
  • Hotel Restaurant
  • Café or Coffee shop
Shopping
  • Gift shops or news stand
 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Buffalo Grand Hotel - Buffalo, New York Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

St. Josephs Cathedral - 0.4 km / 0.2 mi
Buffalo City Hall - 0.4 km / 0.3 mi
Niagara Square - 0.5 km / 0.3 mi
One M&T Plaza - 0.5 km / 0.3 mi
FBI Buffalo Field Office - 0.5 km / 0.3 mi
Consulate General of Canada - 0.5 km / 0.3 mi
Statler Tower - 0.6 km / 0.4 mi
Ellicott Square Building - 0.6 km / 0.4 mi
Buffalo Niagara Convention Center - 0.6 km / 0.4 mi
Sahlen Field - 0.7 km / 0.4 mi
Main Place Mall - 0.8 km / 0.5 mi
Burt Flickinger Athletic Center - 0.8 km / 0.5 mi
Lafayette Square - 0.8 km / 0.5 mi
Erie Community College - 0.8 km / 0.5 mi
Chippewa District - 0.8 km / 0.5 mi

The nearest airports are:
Buffalo Niagara Intl. Airport (BUF) - 18.1 km / 11.2 mi
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 32.3 km / 20.1 mi

The preferred airport for Buffalo Grand Hotel is Buffalo Niagara Intl. Airport (BUF).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Buffalo, New York Hotels

 
 

Helpful Info & FAQs

What is the check-in policy?

The checking times for Buffalo Grand Hotel are between 2:00 PM and 10:00 PM. The minimum age to check-in is 21.

What is the check-out time?

This Buffalo Grand Hotel's check-out time is 11:00 AM.

What brand is Buffalo Grand Hotel?

Buffalo Grand Hotel is a part of Adam's Mark.

What is the street address for Buffalo Grand Hotel?

The address for Buffalo Grand Hotel is 120 Church St, Buffalo, New York 14202

What is the price for tonight?

Based on recent averages, the price for tonight can start at 99.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 99 per night.

How many guest rooms are at Buffalo Grand Hotel?

The Buffalo Grand Hotel has a total of 486 guest rooms.

How many floors does the Buffalo Grand Hotel have?

This Buffalo hotel has 9 floors.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers. Other themes include Family.

Recommended landmarks, attractions or things to do around BUFFALO GRAND HOTEL?

BUFFALO GRAND HOTEL is within minutes from St. Josephs Cathedral - 0.4 km / 0.2 mi , Buffalo City Hall - 0.4 km / 0.3 mi and Niagara Square - 0.5 km / 0.3 mi

Which the best airport near BUFFALO GRAND HOTEL?

The preferred airport for Buffalo Grand Hotel is Buffalo Niagara Intl. Airport (BUF). The airport is conveniently located when visiting this Buffalo hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Buffalo Grand Hotel Reviews Summary

UserVerified Hotel Guest
4/10
 
Disappointing
Pros: Breakfast Buffet
Cons: Online said pool was open,but when I checked in there was a sign that it was closed. My children were quite disappointed ¿¿
UserFrankie
1/10
 
Very Poor
Pros: Nothing,
Cons: From the point of check in, the staff were rude. Hotel boasted amenities (e.g, pool) but those items were not available due to renovations. Rooms were not the cleanest, and hallways locked dirty with garbage cans on the third floor overflowing
UserMazharul K
1/10
 
Very Poor
Pros: Only location.
Cons: Service was so bad.
UserDoyle
5/10
 
Fair
Pros: The location is nice and the staff are very friendly and helpful.
Cons: The room was messy. There was a red stain on the floor. The heating and cooling unit did not seem to work properly and could not be adjusted.
UserJenna
1/10
 
Very Poor
Pros: Nothing it felt like it was a few hours from going out of business, everything shut down even the elevators, very dirty and creepy
Cons: You should not use out of date photos and services, this hotel had none of the services listed and was totally run down. Had to use staff elevators and most places blocked off, dead plants everywhere, none of the things advertised like pool and food.
UserDiane
1/10
 
Very Poor
Pros: This was the worst hotel I ever stay in ,dirty through out the hole place,, no housekeeping service for my stay,,one elevator for the all the guest to use nasty toilet ¿¿, I left my phone charger in room when I checked out call back no one seems to
Cons: I ask for my room to be cleaned when I went out on Sunday at 10 am returning at 10 pm,nothing was done still nasty and dirty,they should have gave me a different room, it was a nightmare sleeping there¿¿for 2 nights, I'm looking for some type of dis
UserVerified Hotel Guest
1/10
 
Very Poor
Pros: Nothing.
Cons: I felt like I was on the set of American Horror Story Hotel. The elevators were out of order and had to use the maintenance one in the back. Room had dust and spider webs so you know it wasn't clean. Use to be a nice place. Absolutely horrible.
UserKaren L
6/10
 
Pleasant
Pros: location, friendly staff, brilliant lobby
Cons: Needs care, wallpaper in halls. ELEVATORS THAT WORK
UserJohn
1/10
 
Very Poor
Pros: Nothing, the place is horrible. The walls are yellow from smoking, the bed sheets have yellow stains. The smell of marijuana is horrible, there mold in the wall in room 954. The elevator was not working by far the worst hotel¿
Cons: I did not like anything, this hotel should be shut down for health reasons.. There people outside selling drugs¿..
UserVerified Hotel Guest
1/10
 
Very Poor
Pros: Nothing. It was a disaster.
Cons: Dirty carpet. When opened the window, lots of spiders came in the room. No one had cleaned the seems. The door lock didn't work well and I was locked out 4 times. I was embarrassed in front of my guest (room 923).
UserVerified Hotel Guest
3/10
 
Poor
Pros: Friendly, helpful staff
Cons: Door locking mechanism has exposed wires. Bathroom ceiling has water damage and paint is chipped everywhere. Facial Tissue holder is rusted. Wallpaper is peeling and there is a hole in one of the walls. Refrigerator in room does not get cold.
UserChris
1/10
 
Very Poor
Pros: This hotel is a 1 star now. Elevators didn't work. Had to go through housekeeping lockers and maze to get room. No cleaning in 3 days. Toilet stopped up and didn't fix just moved to another room after 2nd complaint. Pool closed. Restaurant closed.
Cons: See above. Did not appear to be safe for children at night.
UserJohn
5/10
 
Fair
Pros: Place is a dump.
Cons: 2nd floor smelled like smoke and weed.
UserSherri
2/10
 
Poor
Pros: The staff was very nice
Cons: The hotel no way to get up to ur rooms it bad there
UserJason
1/10
 
Very Poor
Cons: Cleanliness , no amenities were working , terrible stay .
UserVerified Hotel Guest
1/10
 
Very Poor
Pros: Nothing everything was very dirty
Cons: Everything the location of my room was in a dark corner in the back of the corner and I felt very unsafe
UserVerified Hotel Guest
1/10
 
Very Poor
Cons: Everything is closed - no pool, bar, restaurant No elevator, you have to use the service elevator in the back where the laundry room is Staff is very short and unfriendly, no greeting, smiles, or general niceties The bottle of shampoo were 1/2 used
UserRobert
1/10
 
Very Poor
Pros: Nothing
Cons: The mice in the room
UserNicole
1/10
 
Very Poor
Pros: The front desk staff were very understanding of the complaints I had. They had heard it a lot...
Cons: This hotel is total trash. It certainly does not deserve a three star rating. It is in complete disrepair. We had to use the service elevator. There were holes in the walls in the hallways. Our room was disgusting. The carpet was visibly filthy.
UserErin
4/10
 
Disappointing
Pros: Near downtown. Quiet and once quite grand , I'm sure.
Cons: Slightly run down. Main elevator and escalator were not working. Could have been cleaner. They charge $10 for parking, with no other parking options.
 
Hotel Location & Nearby Attractions

With a stay at Buffalo Grand Hotel, you'll be centrally located in Buffalo, just a 4-minute walk from St. Josephs Cathedral and 5 minutes by foot from Buffalo City Hall. This hotel is 0.3 mi (0.5 km) from Consulate General of Canada and 0.4 mi (0.7 km) from Sahlen Field.

Popular Hotel Amenities and Features

Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and gift shops/newsstands. Additional amenities at this hotel include wedding services, a television in a common area, and a ballroom.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Buffalo? This hotel has facilities measuring 72000 square feet (6689 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

Satisfy your appetite at Harbo Bistro and Bar, a bistro which features a bar/lounge. Dining is also available at the coffee shop/café. Full breakfasts are available daily from 6 AM to 11:00 AM for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 486 guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Pet Policy for Buffalo Grand Hotel
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Buffalo Grand Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Buffalo Grand Hotel are listed below.

Pets not allowed
Service animals not allowed

Additional Hotel Details
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant

Buffalo Grand Hotel


Good to Know: Buffalo Grand Hotel

·         Buffalo Grand Hotel is located in the city center of Buffalo, New York, USA.

·         Buffalo Grand Hotel Buffalo NY is an ideal hotel for business travelers and short stays.

·         The location of Grand Hotel Buffalo is near many tourists’ destinations like the Arrow Museum and Kleinhans Music Hall.

·         The Buffalo Grand Hotel is modernly designed with direct room features.

·         Dining options in Buffalo Grand Hotel NY includes option such as contemporary restaurant and lounge.

·         The amenities of Grand Hotel Buffalo NY include an indoor pool and a fitness center.


Buffalo Grand Hotel Buffalo NY Useful Findings

Buffalo Grand Hotel Buffalo New York is ideal place to stay for business travels. It is a straightforward hotel in the center of the city. The hotel is mostly a place for conferences and meeting.

Grand Buffalo Hotel has almost 7,000 sq meter floor facility for meets and conferences. Aside from that Buffalo Grand Hotel Adams Mark is full-equipped with the necessities for an efficient meeting. The Grand Hotel Buffalo is a hotel for any type of use.


Buffalo Grand Hotel Hotel Amenities

Accessibility
  • Wheelchair Accessible bathroom
  • In room accessibility
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Conference Facilities
  • Business center on site
  • Conference space size : meters -
  • Conference space size : feet -
  • Conference center & rooms
  • Ballroom on site
  • Banquet hall on site
  • Reception hall on site
  • Wedding & banquet services
General Amenities
  • Well-lit path to entrance
General Amenities
  • Wheelchair accessible – no
  • Wheelchair accessible parking
  • Assistive listening devices available
General Amenities
  • Elevator & lift on property
  • Dry cleaning & laundry service
  • ATM & banking on site
  • Common area microwave
  • Laundry Room
  • Vending machine available
Internet
  • Free internet
  • Computer station
Lobby Level Services
  • 24/7 front desk
  • Safe deposit box at front desk
Lobby Level Services
  • Luggage storage facilities
  • Concierge service
  • Free news papers in lobby
Outdoor
  • TV in common areas
Parking Services
  • Self parking - Extra Charge
  • RV, bus & truck parking - Extra Charge
Property Features
  • Smoke free property
  • Roll in shower
Restaurants & Bars
  • Bar & lounge
  • Hotel Restaurant
  • Café or Coffee shop
Shopping
  • Gift shops or news stand

Distances are displayed to the nearest 0.1 mile and kilometer.

St. Josephs Cathedral - 0.4 km / 0.2 mi
Buffalo City Hall - 0.4 km / 0.3 mi
Niagara Square - 0.5 km / 0.3 mi
One M&T Plaza - 0.5 km / 0.3 mi
FBI Buffalo Field Office - 0.5 km / 0.3 mi
Consulate General of Canada - 0.5 km / 0.3 mi
Statler Tower - 0.6 km / 0.4 mi
Ellicott Square Building - 0.6 km / 0.4 mi
Buffalo Niagara Convention Center - 0.6 km / 0.4 mi
Sahlen Field - 0.7 km / 0.4 mi
Main Place Mall - 0.8 km / 0.5 mi
Burt Flickinger Athletic Center - 0.8 km / 0.5 mi
Lafayette Square - 0.8 km / 0.5 mi
Erie Community College - 0.8 km / 0.5 mi
Chippewa District - 0.8 km / 0.5 mi

The nearest airports are:
Buffalo Niagara Intl. Airport (BUF) - 18.1 km / 11.2 mi
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 32.3 km / 20.1 mi

The preferred airport for Buffalo Grand Hotel is Buffalo Niagara Intl. Airport (BUF).

User
Verified Hotel Guest
 
4/10
Disappointing
Pros: Breakfast Buffet
Cons: Online said pool was open,but when I checked in there was a sign that it was closed. My children were quite disappointed ¿¿
User
Frankie
 
1/10
Very Poor
Pros: Nothing,
Cons: From the point of check in, the staff were rude. Hotel boasted amenities (e.g, pool) but those items were not available due to renovations. Rooms were not the cleanest, and hallways locked dirty with garbage cans on the third floor overflowing
User
Mazharul K
 
1/10
Very Poor
Pros: Only location.
Cons: Service was so bad.
User
Doyle
 
5/10
Fair
Pros: The location is nice and the staff are very friendly and helpful.
Cons: The room was messy. There was a red stain on the floor. The heating and cooling unit did not seem to work properly and could not be adjusted.
User
Jenna
 
1/10
Very Poor
Pros: Nothing it felt like it was a few hours from going out of business, everything shut down even the elevators, very dirty and creepy
Cons: You should not use out of date photos and services, this hotel had none of the services listed and was totally run down. Had to use staff elevators and most places blocked off, dead plants everywhere, none of the things advertised like pool and food.
User
Diane
 
1/10
Very Poor
Pros: This was the worst hotel I ever stay in ,dirty through out the hole place,, no housekeeping service for my stay,,one elevator for the all the guest to use nasty toilet ¿¿, I left my phone charger in room when I checked out call back no one seems to
Cons: I ask for my room to be cleaned when I went out on Sunday at 10 am returning at 10 pm,nothing was done still nasty and dirty,they should have gave me a different room, it was a nightmare sleeping there¿¿for 2 nights, I'm looking for some type of dis
User
Verified Hotel Guest
 
1/10
Very Poor
Pros: Nothing.
Cons: I felt like I was on the set of American Horror Story Hotel. The elevators were out of order and had to use the maintenance one in the back. Room had dust and spider webs so you know it wasn't clean. Use to be a nice place. Absolutely horrible.
User
Karen L
 
6/10
Pleasant
Pros: location, friendly staff, brilliant lobby
Cons: Needs care, wallpaper in halls. ELEVATORS THAT WORK
User
John
 
1/10
Very Poor
Pros: Nothing, the place is horrible. The walls are yellow from smoking, the bed sheets have yellow stains. The smell of marijuana is horrible, there mold in the wall in room 954. The elevator was not working by far the worst hotel¿
Cons: I did not like anything, this hotel should be shut down for health reasons.. There people outside selling drugs¿..
User
Verified Hotel Guest
 
1/10
Very Poor
Pros: Nothing. It was a disaster.
Cons: Dirty carpet. When opened the window, lots of spiders came in the room. No one had cleaned the seems. The door lock didn't work well and I was locked out 4 times. I was embarrassed in front of my guest (room 923).
User
Verified Hotel Guest
 
3/10
Poor
Pros: Friendly, helpful staff
Cons: Door locking mechanism has exposed wires. Bathroom ceiling has water damage and paint is chipped everywhere. Facial Tissue holder is rusted. Wallpaper is peeling and there is a hole in one of the walls. Refrigerator in room does not get cold.
User
Chris
 
1/10
Very Poor
Pros: This hotel is a 1 star now. Elevators didn't work. Had to go through housekeeping lockers and maze to get room. No cleaning in 3 days. Toilet stopped up and didn't fix just moved to another room after 2nd complaint. Pool closed. Restaurant closed.
Cons: See above. Did not appear to be safe for children at night.
User
John
 
5/10
Fair
Pros: Place is a dump.
Cons: 2nd floor smelled like smoke and weed.
User
Sherri
 
2/10
Poor
Pros: The staff was very nice
Cons: The hotel no way to get up to ur rooms it bad there
User
Jason
 
1/10
Very Poor
Cons: Cleanliness , no amenities were working , terrible stay .
User
Verified Hotel Guest
 
1/10
Very Poor
Pros: Nothing everything was very dirty
Cons: Everything the location of my room was in a dark corner in the back of the corner and I felt very unsafe
User
Verified Hotel Guest
 
1/10
Very Poor
Cons: Everything is closed - no pool, bar, restaurant No elevator, you have to use the service elevator in the back where the laundry room is Staff is very short and unfriendly, no greeting, smiles, or general niceties The bottle of shampoo were 1/2 used
User
Robert
 
1/10
Very Poor
Pros: Nothing
Cons: The mice in the room
User
Nicole
 
1/10
Very Poor
Pros: The front desk staff were very understanding of the complaints I had. They had heard it a lot...
Cons: This hotel is total trash. It certainly does not deserve a three star rating. It is in complete disrepair. We had to use the service elevator. There were holes in the walls in the hallways. Our room was disgusting. The carpet was visibly filthy.
User
Erin
 
4/10
Disappointing
Pros: Near downtown. Quiet and once quite grand , I'm sure.
Cons: Slightly run down. Main elevator and escalator were not working. Could have been cleaner. They charge $10 for parking, with no other parking options.