Waste of our money
Pros: My recent stay at Xclusive in Dubai was nothing short of a disaster. It was supposed to be a relaxing getaway, but it turned into a nightmare due to the abysmal hotel service, uncomfortable bed, and a downright appalling cockroach infestation. We lost an entire day of our vacation, and our plans were completely ruined. The bed in our room was a back-breaker. It felt like sleeping on a pile of rocks, and every toss and turn was accompanied by the dreadful sound of bed springs squeaking. Getting a good night's sleep was impossible, and the bed was a major contributor to our exhaustion during the trip. However, the bed was just the tip of the iceberg when it came to the problems we encountered. The real horror began when we discovered a cockroach crawling on the bathroom floor. We immediately called the front desk to request a room change, but the hotel staff seemed indifferent to our distress. They promised to send someone to address the issue, but no one showed up for 6 hours. As a result of this cockroach encounter, we had to spend the entire day in the lobby. This completely derailed our vacation plans, and we missed out on the activities we had been looking forward to. The hotel's failure to promptly address the infestation and their lack of concern for our inconvenience was beyond frustrating. Throughout our stay, we encountered a slew of other issues, from rude and unhelpful staff to subpar amenities. It's clear that the management of Xclusive prioritizes profit over customer satisfaction. Our experience was a nightmare, and I strongly advise against anyone staying at this establishment. In summary, our stay at Xclusive was marred by an uncomfortable bed, cockroach infestation, and a complete disregard for our inconvenience. It was a total mess, and I would not recommend this hotel to anyone. Our vacation was ruined, and the memories we have of our time there are far from pleasant.
Cons: My recent stay at Xclusive in Dubai was nothing short of a disaster. It was supposed to be a relaxing getaway, but it turned into a nightmare due to the abysmal hotel service, uncomfortable bed, and a downright appalling cockroach infestation. We lost an entire day of our vacation, and our plans were completely ruined. The bed in our room was a back-breaker. It felt like sleeping on a pile of rocks, and every toss and turn was accompanied by the dreadful sound of bed springs squeaking. Getting a good night's sleep was impossible, and the bed was a major contributor to our exhaustion during the trip. However, the bed was just the tip of the iceberg when it came to the problems we encountered. The real horror began when we discovered a cockroach crawling on the bathroom floor. We immediately called the front desk to request a room change, but the hotel staff seemed indifferent to our distress. They promised to send someone to address the issue, but no one showed up for 6 hours. As a result of this cockroach encounter, we had to spend the entire day in the lobby. This completely derailed our vacation plans, and we missed out on the activities we had been looking forward to. The hotel's failure to promptly address the infestation and their lack of concern for our inconvenience was beyond frustrating. Throughout our stay, we encountered a slew of other issues, from rude and unhelpful staff to subpar amenities. It's clear that the management of Xclusive prioritizes profit over customer satisfaction. Our experience was a nightmare, and I strongly advise against anyone staying at this establishment. In summary, our stay at Xclusive was marred by an uncomfortable bed, cockroach infestation, and a complete disregard for our inconvenience. It was a total mess, and I would not recommend this hotel to anyone. Our vacation was ruined, and the memories we have of our time there are far from pleasant.