Superb

Pros: great family stay- staff were so helpful and accommodating - would recommend to all

Superb boutique, heritage hotel but lacking a boat captain!

Pros: Loved the heritage aspect, on the river away from the centre. Superb staff, particularly at the front desk. Lovely big, secluded pool and nice restaurant with tables on the river.

Cons: The main reason for choosing the hotel was the promise of a complimentary boat down the river to the centre ( lovely way to travel rather than the crazy traffic) unfortunately the boat captain had disappeared and the one trip he took me, which was delightful, he failed to pick me up again at the designated time! This seems to be an essential element that needs to be sorted.

A Rajistan Palace nestled in Hanoi

Pros: A pretty special find, staff extraordinarily good, food,serenity, landscaping, old style colonial hotel , I really did not think such places existed anymore, and amazing value, but there it is!

Cons: I really can't fault anything - umm no USB-C charging points?

Lovely boutique hotel!

Pros: Customer service was great and it was very clean

Cons: The internet was terrible which made it hard for me to do work and communicate with my family.

Wonderful.

Pros: Lovely boutique hotel right on the river with an excellent pool and very well-appointed rooms. The food was delicious and service next to none. It was beautifully decorated for Christmas which we really enjoyed.

Pleasant ambience but lacking high end touches

Pros: Lovely ambience and river feel Great breakfast and drinks Suite has a nice architectural feel Staff were friendly and helpful

Cons: Its a little dated and needs refreshing. Hotel common areas such as pool need some updating. Boat service should run into the evening. The common areas and restaurants are used for parties

Superb

Pros: The hotel the food the staff were excellent The breakfast was lovely The service was great

Cons: We had booked this hotel as it looked and was lovely, but also it stated that there was a boat suttel service to the town. The boat wasn't in service, as they were waiting on a licence, so we had to get taxis . Because of this reason the location of the hotel is just a bit too far from the main part of town, so that is why we gave a 9 out 10

Nice spot

Pros: Nice view and location. Food was decent. Complimentary mini bar

Cons: The beds were super springy and too soft. Too soft in that you sort of sink into it. The boat service wasnt working, there are no spa services on site but there is a good one nearby.

Perfect

Lovely building but noisy

Pros: room, pool and food and drink good

Cons: noisy. building site next door - constant chattering outside my room. No lift.

Quiet oasis in the frenetic HCMC

Pros: Stunning colonial style hotel on the river beautiful fit out extremely comfortable bed and quiet serene location And the swimming pool was magnificent

Very good

Great calm location. Big rooms. Comfortable beds. Very helpful Manager.

Pros: Great calm location. Lovely colonial style hotel. Big rooms. Comfortable beds. Good bathrooms. Very helpful Manager. Great speed boat service into town.

Cons: In room facing river could hear music at times from the bar. For most people probably not a problem but if you want a totally quiet room ask for one at the back. Management changed ours without problem. Even upgraded us.

Wonderful relaxing stay. Couldnt be better!

Pros: The location was excellent. Far enough away from the city but easily accessible by taxi. Staff were so helpful and attentive to detail

Cons: Nothing not to like.

Poor service. Poor breakfast. Very bad experience in this hotel.

Pros: The swimming pool is big, nice and clean. The manager was very pleasant, professional and helpful to find nice rooms for us.

Cons: 1/ No buffet for breakfast. You need to order everything from the menu. When breakfast is included, they charge you extra if you order more than 1 drink (juice OR hot drink) and 1 plate (eggs or toasts or pancakes.). The service is very slow. We had to leave for the airport before our full breakfast order arrived. We had arrived at breakfast 45 minutes before leaving time. The restaurant was not even half full (1 big group and 2 tables) and the kitchen staff was overwelcomed and could not keep up the orders. We left very disappointed. 2/ the person at reception speaks very poor English. She does not understand what we ask her. I asked at 9am for my luggages to be brought down at reception. At 9.35am, our taxi was waiting outside and still no luggage at reception. My husband and I had to bring down ourselves all our luggages (from our room on the 2nd floor + from the room of our teenagers on the 3rd floor). There is no lift in this hotel and no air conditioning outside the bedrooms, so a lot of effort for us. 3/ We had booked 2 rooms with balcony via Booking.com. When we arrived and they tried to give us rooms without balcony. The 2 ladies at reception were not pleasant, not a smile, which is very unusual in Vietnam. Luckily, the manager arrived and was very helpful. He found us 1 beautiful room with a big balcony and another big room without balcony but still very nice. He upgraded us. Rooms were beautiful. The managed did his best to find a solution. We appreciated that. The manager was very professional and helpful but was not working the day we left unfortunately (to solve our breakfast and luggage problem). Overall, I do not recommend this hotel, the service is not worth 4 stars.

Very good

Pros: The balcony and the bed

Beautiful residence and location let down by poor customer service.

Pros: Great food, lovely room and beautiful riverside location.

Cons: For a property of this calibre staff did not have adequate english language skills. We had booked both the Imperial suite and another river view room to accommodate our children but had minimal engagement by onsite personnel leaving us almost neglected at times. So much potential!

Perfect

Perfect

apart from the above function it was a pleasant, quiet stay

Pros: location and access into main city via short ride on Villa Saigon ferry

Cons: there was a function going on and the M/C was just screaming into the microphone the whole evening - it was offensive