Exceptional

Disappointing

Bad

Pros: Loved the bathroom , comfort of the beds and th view of the hotel.

Cons: Hates the customers services , asked for pillows and covers took hours to recieve it. Front dest workers was very rude , dishes , stove & oven was very dirty.

Very good

Cons: Breakfast was tepid.

Good

Cons: Valet location is a little inconvenient. Not in a good side of town

Exceptional

Good

I'll reconsider booking a hotel...

Cons: I had called early on the day of arrival & informed the hotel that I was going to have a later check-in than 4pm. Check-in at hotels are generally 3pm & saw this was later than usual which was fine for this occasion; had it been any other time i would have reconsidered another hotel in the area. The hotel rep asked what time & I verified between 8pm-9pm. The rep stated as long as it was before midnight there was no prob & the reservation wouldn't be automatically canceled. I asked the rep to please make a note of this on my reservation & she stated she did. When I arrived & proceeded to check in, the front desk attendant stated that my reservation was canceled by Priceline 2 weeks prior. I had all the confirmation & reminder emails & showed the attendant. At first, he (attendant) was requiring me to call Priceline directly to reinstate my reservation. After going back & forth w/the rep who was not customer service centric for an obvious error in the booking system with Priceline & showing him my emails, he gave me a room @ Fairfield Suites that is connected to the same building. The room had been cleaned however someone had used the toilet & not flushed, a piece on rail in the shower was broken & detached, the faucet in the tub was coming out of the wall. The room assigned was subpar to what was expected & paid for. The room overlooked a rooftop with service pipes & it was noisy; the rumble of traffic added to it. Additionally it's in an area where homeless camp out at the end of the city block & around the corner of where the hotel is located.

Very good

Very good

Cons: The smell

Bad

Cons: They still my money

Exceptional

Very good

Uncomfortable and disturbing will never...

Cons: The man that was standing outside the pool watching us and jacking off then when we ran inside and complained to the manager (heather) did absolutely nothing but say she couldn’t do anything because that wasn’t their side of the property which makes no sense If he was outside the gate. Very disturbed and uncomfortable

Exceptional

My stay was not the...

Pros: Nothing

Cons: Valet was HORRIBLE. Lost our keys and didn’t reimburse for our Ubers.

Superb

Exceptional

Poor

It was Awesome!!!