Short and simple

Pros: The rooms were clean and the lobby was lovely.

Cons: The location because it felt off the beaten path but it wasn’t.

Easy and clean.

Pros: Perfectly located near shopping, dining and sight seeing.

Cons: Nowhere to get snacks, sundries after the lobby store closes.

Exceptional

Superb

Pros: The beds were comfortable and the room was clean. The location is amenable because it was connected to the convention we were attending. It was convenient due to the cold weather and avoided coat check lines.

Cons: The bathroom needed some repairs (the bathroom door did not lock, and the showerhead was not working properly). Maybe do a seasonal menu for MJ O'Connors. It has been the same fare for three years now.

Just Ok. I expected better!

Pros: Location to conference center with walking bridge connecting to it not having to go outside in some really cold Boston temps that weekend. Restaurant on site. Breakfast offered.

Cons: Check in at 3pm NO PARKING available in lot or valet, & room was not ready until 4:45pm. On top of a long day & freezing temps in Boston (13degrees) this was very very disappointing. They recommend parking in an additional lot off site 4-5 blocks away. Remembering it’s 13 degrees outside this was a hard NO. We parked at the Omni across the street & paid an additional $30 on top of Westin price for the night. Our room came with breakfast but we didn’t get the coupons at check in which caused issues at checkout because we got charged for breakfast. Thankfully I noticed & was treated very well by staff member who took care of issue at checkout. I believe her name was Victoria. The room was comfortable & clean & hallway was quiet. However the drinking glasses in the bathroom were dirty!! There were also very long delays for the elevator due to crowds. Which in turn became some rides over capacity with guests squeezing in. We requested extra pillow & blanket & they arrived at room in about 10 min.

Exceptional

Good

Amazing

Pros: Gym, pool and shower were all amazing

Pros: The location

Cons: It was awesome

Good

Exceptional

Not at all hospitable

Cons: To who this may concern, I write this email to express my underwhelming experience at the Westin Boston waterfront. I preface by sharing that the Westin has been a integral part of my family's history. My father, Abilio Bacai worked at the Westin in Copley for over 20 years with the Banquet team and I grow up with the hotel brand for most of my life. So it was a pleasure to book a room to celebrate my partner and pay tribute to my father's past as he is no longer here. Unfortunately, what we were met with was anything but hospitality. When we first arrived to our room 830, we were greeted with a filthy mirror as well as eaten food in the fridge. Once I expressed this to the manager, they relocated us to room 1234. We were once again met with cocktail glasses on the floor with liquid right outside of our door! (Ive enclosed pictures of what ive described in the attachments) I realize that the cocktail glasses was not necessarily the hotels fault and I returned the dolly with the glasses to the lobby. There, I was met by the rudest gentleman who questioned "did you find those glasses on the dolly when you used it?" How rude. That will be my last time there and simply amending two drinks at the bar and the parking is hardly going to fix anything. Finally, the hotel LOCKED us out of the room for a payment issue which a phone call to me directly could have fixed. It's fair to say there is a lot to address. I will hesitate before rooming at a Westin hotel again and most definitely would now recommend your establishment to any of my peers or through Google where I am a local guide for. No one deserves that treatment I experienced. Regards, Ivan Bacai

Superb

Superb

Make sure it’s easier to...

Pros: It was clean

Cons: Hard to get any food restaurants closed almost all the time and the bars opened late afternoon very weird hours hard to get food

Exceptional

Poor

Pros: Location

Cons: Bathroom was not clean Unable to reach the front desk via phone

Exceptional

It’s a beautiful hotel. My...

Pros: It’s beautiful. The restaurants are lovely. I like the comedy club in the restaurant.

Very good