The Pontchartrain Hotel

  • 2031 St. Charles Avenue , New Orleans, Louisiana 70130
  • 2031 St. Charles Avenue , New Orleans, Louisiana - 70130
  • 855-516-1090
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Room, 1 King Bed (Clio)
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1 King Bed

Internet - Free WiFi

Food and Beverages - Room service (limited)

Bed Type and Features - Turndown service and bed sheets

Restrooms & Showers - Private bathroom, shower, bathrobes, and free toiletries

Extra Features - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Wheelchair accessible

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • Heating - In-room climate control
  • Turndown service
  • Laptop friendly workstation
  • AC / In-room climate control
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Desk
  • High-speed internet access
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Wheelchair accessible
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Alarm clock
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Suite (Polyhymnia)
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2 Double Beds

Layout of Suite (Polyhymnia) - Bedroom and living room

Internet - Free WiFi

Food and Beverages - Room service (limited)

Bed Type and Features - Turndown service and bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and free toiletries

Extra Features - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • Heating - In-room climate control
  • Turndown service
  • Laptop friendly workstation
  • AC / In-room climate control
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Desk
  • High-speed internet access
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Adjoining-Connecting rooms available
  • TV size measurement: inch
  • Shower-tub combination
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Alarm clock
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Suite, 1 King Bed (Calliope)
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1 King Bed

534 sq feet


Layout of Suite, 1 King Bed (Calliope) - Bedroom and living room

Internet - Free WiFi

Food and Beverages - Room service (limited)

Bed Type and Features - Turndown service and bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and free toiletries

Extra Features - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • Heating - In-room climate control
  • Turndown service
  • Laptop friendly workstation
  • AC / In-room climate control
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Desk
  • High-speed internet access
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Adjoining-Connecting rooms available
  • TV size measurement: inch
  • Shower-tub combination
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Alarm clock
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
City Room, City View
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1 King Bed

323-sq-foot room with city views


Internet - Free WiFi

Food and Beverages - Room service (limited)

Bed Type and Features - Turndown service and bed sheets

Restrooms & Showers - Private bathroom, shower, bathrobes, and free toiletries

Extra Features - Safe, iron/ironing board, and laptop workspace

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Need to Know - No cribs (infant beds) available

Non-Smoking

Room/bed type depends on availability at check-in

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • Heating - In-room climate control
  • Turndown service
  • Laptop friendly workstation
  • AC / In-room climate control
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Desk
  • High-speed internet access
  • Complimentary local calls
  • No cribs (infant beds)
  • Bath Towels Provided
  • Room Linens provided
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Alarm clock
  • Room and bed type depend on availability check-in
  • Room service - Restricted hours
Family Suite (Thalia)
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1 King Bed and 2 Twin Beds

Overlooking the city


Layout of Family Suite (Thalia) - 2 bedrooms

Internet - Free WiFi

Food and Beverages - Room service (limited)

Bed Type and Features - Turndown service and bed sheets

Restrooms & Showers - Private bathroom, shower, bathrobes, and free toiletries

Extra Features - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Non-Smoking, pet friendly

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • Heating - In-room climate control
  • Turndown service
  • Laptop friendly workstation
  • Pet-friendly room
  • AC / In-room climate control
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Desk
  • High-speed internet access
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Alarm clock
  • Complimentary cribs/infant beds
  • Separate bedroom
  • Room service - Restricted hours
Room, 2 Double Beds (Erato)
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2 Double Beds

Internet - Free WiFi

Food and Beverages - Room service (limited)

Bed Type and Features - Turndown service and bed sheets

Restrooms & Showers - Private bathroom, shower, bathrobes, and free toiletries

Extra Features - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Non-Smoking, pet friendly

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • Heating - In-room climate control
  • Turndown service
  • Laptop friendly workstation
  • Pet-friendly room
  • AC / In-room climate control
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Desk
  • High-speed internet access
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Alarm clock
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Deluxe Room, 2 Queen Beds (Euterpe)
Deluxe Room, 2 Queen Beds (Euterpe)
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2 Queen Beds

Internet - Free WiFi

Food and Beverages - Room service (limited)

Bed Type and Features - Turndown service and bed sheets

Restrooms & Showers - Private bathroom, shower, bathrobes, and free toiletries

Extra Features - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Non-Smoking, pet friendly

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • Heating - In-room climate control
  • Turndown service
  • Laptop friendly workstation
  • Pet-friendly room
  • AC / In-room climate control
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Desk
  • High-speed internet access
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Alarm clock
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
 

About The Hotel

  Call us for secret deals: 855-516-1090

About The Pontchartrain Hotel Hotel

Hotel Location & Nearby Attractions

In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. This upscale hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.

Popular Hotel Amenities and Features

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Business, Other Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. This hotel has 2 meeting rooms available for events.

Restaurants, Bars, Lounge & Dining options

Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to 1:00 PM for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 106 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Pet Policy for The Pontchartrain Hotel
If you are thinking of bringing your pet and want to know if pets are allowed at The Pontchartrain Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of The Pontchartrain Hotel are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Maximum number of pets per room 2

Additional Hotel Details
Property does not require health documentation at check-in
Professional property host/manager
Shield between guests and staff in main contact areas
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Property follows sanitization practices of SafeStay (AHLA - USA)
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property confirms they are implementing enhanced cleaning measures
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Cashless transactions are available
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Masks are available to guests
Protective clothing is available to guests
Gloves are available to guests
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

The Pontchartrain Hotel Hotel Amenities


Accessibility
  • Wheelchair accessible - may have limitations
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Meeting Room Facilities
  • Business center on site
Fitness Services
  • Nearby fitness center - Free use
General Amenities
  • Wheelchair-accessible path to elevator
  • Internet access in public areas - high speed
General Amenities
  • Dry cleaning & laundry service
  • Romantic packages available
General Amenities
  • Laundry Room
  • Elevator & lift on property
  • ATM & banking on site
Internet
  • Free internet
Lobby Level Services
  • Free news papers in lobby
  • Tours - ticket assistance
  • Luggage storage facilities
  • Express check out
  • Bellhop & Porter service
Lobby Level Services
  • 24/7 front desk
  • Safe deposit box at front desk
  • Concierge service
Outdoor
  • Terrace on property
Parking Services
  • Valet parking - Extra Charge
Property Features
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Hotel Restaurant
  • Number of coffee shops & cafes -
 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around The Pontchartrain Hotel - New Orleans, Louisiana Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Magazine Street - 0.6 km / 0.4 mi
Lafayette Cemetery - 1 km / 0.6 mi
National World War II Museum - 1.4 km / 0.8 mi
New Orleans Fire Museum Fire Station - 1.4 km / 0.9 mi
Confederate Memorial Hall Museum - 1.5 km / 0.9 mi
Lafayette Square - 1.9 km / 1.2 mi
Touro Infirmary Hospital - 2 km / 1.3 mi
Mardi Gras World - 2.1 km / 1.3 mi
Ernest N. Morial Convention Center - 2.2 km / 1.3 mi
Port of New Orleans - 2.2 km / 1.4 mi
Caesars Superdome - 2.3 km / 1.4 mi
Smoothie King Center - 2.3 km / 1.5 mi
Immaculate Conception Church - 2.5 km / 1.5 mi
Bourbon Street - 2.5 km / 1.5 mi
The Outlet Collection at Riverwalk - 2.5 km / 1.6 mi

The preferred airport for The Pontchartrain Hotel is Louis Armstrong New Orleans Intl. Airport (MSY) - 21.5 km / 13.4 mi

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for New Orleans, Louisiana Hotels

 
 

Helpful Info & FAQs

What is the check-in policy?

The checking times for The Pontchartrain Hotel are between 3:00 PM and anytime. The minimum age to check-in is 21.

What is the check-out time?

This The Pontchartrain Hotel's check-out time is 12:00 PM.

What brand is The Pontchartrain Hotel?

The Pontchartrain Hotel is an independent hotel.

What is the street address for The Pontchartrain Hotel?

The address for The Pontchartrain Hotel is 2031 St. Charles Avenue, New Orleans, Louisiana 70130

What is the price for tonight?

Based on recent averages, the price for tonight can start at 399.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 399 per night.

When was the The Pontchartrain Hotel built?

The The Pontchartrain Hotel in New Orleans was built in 1927.

How many guest rooms are at The Pontchartrain Hotel?

The The Pontchartrain Hotel has a total of 106 guest rooms.

How many floors does the The Pontchartrain Hotel have?

This New Orleans hotel has 11 floors. The hotel has 1 building/tower.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include City.

Recommended landmarks, attractions or things to do around THE PONTCHARTRAIN HOTEL?

THE PONTCHARTRAIN HOTEL is within minutes from Magazine Street - 0.6 km / 0.4 mi , Lafayette Cemetery - 1 km / 0.6 mi and National World War II Museum - 1.4 km / 0.8 mi

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

The Pontchartrain Hotel Reviews Summary

UserMaxey
10/10
 
Exceptional
It was a good time

Pros: The property was clean
Cons: The elevator is broke there is only one available
UserBrent
10/10
 
Exceptional
Great place to for Mardi...

Pros: excellent breakfast
UserBrittany
4/10
 
Disappointing
This was a disappointing stay....

Pros: I didn’t have breakfast. I liked the front desk staff and the staff at Jack Rose. The beds were very comfortable. I slept well.
Cons: The elevators broke. We had to walk down 11 flights of stairs for dinner at Jack Rose. Ruined our whole night. The young lady at the front desk was very apologetic and allowed us to use the service elevator. We couldn’t even enjoy dinner from being so drained from the trek down the stairs in heels. The room was a decent size. But, heavily in need of a renovation as the carpet made the room musky. Paint chips were on nearly every corner. We won’t be staying again.
UserJamie
8/10
 
Very Good
Very good

Pros: Classic old school vibes. Great location and rooftop bar with views!
Cons: Elevators and phone not working
UserRita
10/10
 
Exceptional
Would stay again

Pros: Clean and pretty Everyone was so friendly
Cons: Elevator was broken down a lot We was on the 10 th floor
UserGinger
10/10
 
Exceptional
Exceptional

UserMatthew
4/10
 
Disappointing
Disappointing

Pros: The staff was very friendly, and the cafe and restaurant/bar were excellent.
Cons: The rooms were a bit outdated and not the cleanest.
UserLucienne
10/10
 
Exceptional
Exceptional

UserEsther
10/10
 
Exceptional
Exceptional

UserTodd
5/10
 
Fair
Not as clean as we...

Pros: Location was good and the people were friendly. We liked the quietness of the hotel. Bed was comfortable and the food was good at the lounge. Street car stop was just outside the door and that made it convenient.
Cons: The heater was only in one room, so the bathroom was cold. We had some towels that were dirty and the shower curtain didn't go all the way to the floor so the floor was wet and slippery. Worst part was we asked for a late checkout and they didn't give us one. They said because it was a busy time so I had to pay for another night just to stay until 4pm. I was the only customer in the lounge that afternoon...definitely NOT busy...
UserErin
5/10
 
Fair
Passable

UserTodd
4/10
 
Disappointing
Not worth what we paid

Pros: Location was good, we like the garden district. The staff are friendly and the drinks are good. Easy to park the car but be careful of the traffic. Help is always available. Lounge is nice and bartenders are good.
Cons: Hotel is very old. Our room door didn't fit correctly and we couldn't lock the deadbolt. All the windows were painted shut, no chance of opening them. The worst part was I called for a late checkout because my wife got sick and our flight was delayed, the only would allow 1/2 hour for a late checkout because they claimed it was a busy time. It was a Monday and nobody was in the lobby or the bar. I had to pay for a whole night to be able to stay in the room until 4pm.
UserWerkheiser
7/10
 
Good
Good

Cons: elevator kept breaking. The 2nd of 2 elevators was out of service the entire stay
UserWerkheiser
7/10
 
Good
Good

Cons: elevator kept breaking. The 2nd of 2 elevators was out of service the entire stay
UserSiobhan
10/10
 
Exceptional
Exceptional

UserSiobhan
10/10
 
Exceptional
Perfect

UserIsabel
5/10
 
Fair
I will not recommend nor stay there again

Cons: Housekeeping g didn't come , one elevator working and a LONG line to get on elevator in the evening due to bar on roof, (guests are not given any priority to reach their rooms, so we had to walk up and down to the 4th floor - we we're supposed to be in the 10th floor luckily we were warned - when we checked in and opted for the 4th floor) Outdated moldy shower
UserIsabel
5/10
 
Fair
I will not recommend nor...

Cons: Housekeeping g didn't come , one elevator working and a LONG line to get on elevator in the evening due to bar on roof, (guests are not given any priority to reach their rooms, so we had to walk up and down to the 4th floor - we we're supposed to be in the 10th floor luckily we were warned - when we checked in and opted for the 4th floor) Outdated moldy shower
UserVerified Hotel Guest
5/10
 
Fair
Pros: knowing I'll never stay there again.
Cons: This former 'grand dame' ain't what she used to be A disappointment from check in to check out. No door man only 1 elevator working, Having to call 3 times.for housekeeping to service my room? Instant coffee service for 1 in a king room with 2 people,.
UserElaine
10/10
 
Exceptional
Merry Christmas at the Pontchartrain

Pros: The location is fabulous with a trolley stop & Hop on/ Off Bus right across the street. We stayed for 7 days in a suite ( rm. 312) as our adult daughter met us there to celebrate the holidays. The suite gave us the extra room desired with dresser space in 2 distinct areas which helped when 3 of us getting dressed AM or PM. Bathroom had an additional tall cabinet for toiletries. Coffee table provided a great space for this game loving family. Any request made was fulfilled promptly even during busy holiday & Sugar Bowl . Impressive how they had staff operate elevator with priority to hotel guests b4 patrons for roof top bar. Staying here was a rare splurge for us but DiJon & Iris at desk and Edwardo & another doorman made it a truly memorable stay. We did not try restaurants as we enjoy vegan choices & so many great ones reached by trolley. Even vegan dining was exceptional in the Big Easy. Do try Avenue cafe one block to the right which amazed us for breakfast 4x!
Cons: It met all of our expectations. Wish we could have ordered speciality coffees in Bar area.
 
Hotel Location & Nearby Attractions

In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. This upscale hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.

Popular Hotel Amenities and Features

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Business, Other Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. This hotel has 2 meeting rooms available for events.

Restaurants, Bars, Lounge & Dining options

Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to 1:00 PM for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 106 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Pet Policy for The Pontchartrain Hotel
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at The Pontchartrain Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of The Pontchartrain Hotel are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Maximum number of pets per room 2

Additional Hotel Details
Property does not require health documentation at check-in
Professional property host/manager
Shield between guests and staff in main contact areas
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Property follows sanitization practices of SafeStay (AHLA - USA)
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property confirms they are implementing enhanced cleaning measures
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Cashless transactions are available
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Masks are available to guests
Protective clothing is available to guests
Gloves are available to guests
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

The Pontchartrain Hotel Hotel Amenities

Accessibility
  • Wheelchair accessible - may have limitations
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Meeting Room Facilities
  • Business center on site
Fitness Services
  • Nearby fitness center - Free use
General Amenities
  • Wheelchair-accessible path to elevator
  • Internet access in public areas - high speed
General Amenities
  • Dry cleaning & laundry service
  • Romantic packages available
General Amenities
  • Laundry Room
  • Elevator & lift on property
  • ATM & banking on site
Internet
  • Free internet
Lobby Level Services
  • Free news papers in lobby
  • Tours - ticket assistance
  • Luggage storage facilities
  • Express check out
  • Bellhop & Porter service
Lobby Level Services
  • 24/7 front desk
  • Safe deposit box at front desk
  • Concierge service
Outdoor
  • Terrace on property
Parking Services
  • Valet parking - Extra Charge
Property Features
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Hotel Restaurant
  • Number of coffee shops & cafes -

Distances are displayed to the nearest 0.1 mile and kilometer.

Magazine Street - 0.6 km / 0.4 mi
Lafayette Cemetery - 1 km / 0.6 mi
National World War II Museum - 1.4 km / 0.8 mi
New Orleans Fire Museum Fire Station - 1.4 km / 0.9 mi
Confederate Memorial Hall Museum - 1.5 km / 0.9 mi
Lafayette Square - 1.9 km / 1.2 mi
Touro Infirmary Hospital - 2 km / 1.3 mi
Mardi Gras World - 2.1 km / 1.3 mi
Ernest N. Morial Convention Center - 2.2 km / 1.3 mi
Port of New Orleans - 2.2 km / 1.4 mi
Caesars Superdome - 2.3 km / 1.4 mi
Smoothie King Center - 2.3 km / 1.5 mi
Immaculate Conception Church - 2.5 km / 1.5 mi
Bourbon Street - 2.5 km / 1.5 mi
The Outlet Collection at Riverwalk - 2.5 km / 1.6 mi

The preferred airport for The Pontchartrain Hotel is Louis Armstrong New Orleans Intl. Airport (MSY) - 21.5 km / 13.4 mi

User
Maxey
 
10/10
Exceptional
It was a good time

Pros: The property was clean
Cons: The elevator is broke there is only one available
User
Brent
 
10/10
Exceptional
Great place to for Mardi...

Pros: excellent breakfast
User
Brittany
 
4/10
Disappointing
This was a disappointing stay....

Pros: I didn’t have breakfast. I liked the front desk staff and the staff at Jack Rose. The beds were very comfortable. I slept well.
Cons: The elevators broke. We had to walk down 11 flights of stairs for dinner at Jack Rose. Ruined our whole night. The young lady at the front desk was very apologetic and allowed us to use the service elevator. We couldn’t even enjoy dinner from being so drained from the trek down the stairs in heels. The room was a decent size. But, heavily in need of a renovation as the carpet made the room musky. Paint chips were on nearly every corner. We won’t be staying again.
User
Jamie
 
8/10
Very Good
Very good

Pros: Classic old school vibes. Great location and rooftop bar with views!
Cons: Elevators and phone not working
User
Rita
 
10/10
Exceptional
Would stay again

Pros: Clean and pretty Everyone was so friendly
Cons: Elevator was broken down a lot We was on the 10 th floor
User
Ginger
 
10/10
Exceptional
Exceptional

User
Matthew
 
4/10
Disappointing
Disappointing

Pros: The staff was very friendly, and the cafe and restaurant/bar were excellent.
Cons: The rooms were a bit outdated and not the cleanest.
User
Lucienne
 
10/10
Exceptional
Exceptional

User
Esther
 
10/10
Exceptional
Exceptional

User
Todd
 
5/10
Fair
Not as clean as we...

Pros: Location was good and the people were friendly. We liked the quietness of the hotel. Bed was comfortable and the food was good at the lounge. Street car stop was just outside the door and that made it convenient.
Cons: The heater was only in one room, so the bathroom was cold. We had some towels that were dirty and the shower curtain didn't go all the way to the floor so the floor was wet and slippery. Worst part was we asked for a late checkout and they didn't give us one. They said because it was a busy time so I had to pay for another night just to stay until 4pm. I was the only customer in the lounge that afternoon...definitely NOT busy...
User
Erin
 
5/10
Fair
Passable

User
Todd
 
4/10
Disappointing
Not worth what we paid

Pros: Location was good, we like the garden district. The staff are friendly and the drinks are good. Easy to park the car but be careful of the traffic. Help is always available. Lounge is nice and bartenders are good.
Cons: Hotel is very old. Our room door didn't fit correctly and we couldn't lock the deadbolt. All the windows were painted shut, no chance of opening them. The worst part was I called for a late checkout because my wife got sick and our flight was delayed, the only would allow 1/2 hour for a late checkout because they claimed it was a busy time. It was a Monday and nobody was in the lobby or the bar. I had to pay for a whole night to be able to stay in the room until 4pm.
User
Werkheiser
 
7/10
Good
Good

Cons: elevator kept breaking. The 2nd of 2 elevators was out of service the entire stay
User
Werkheiser
 
7/10
Good
Good

Cons: elevator kept breaking. The 2nd of 2 elevators was out of service the entire stay
User
Siobhan
 
10/10
Exceptional
Exceptional

User
Siobhan
 
10/10
Exceptional
Perfect

User
Isabel
 
5/10
Fair
I will not recommend nor stay there again

Cons: Housekeeping g didn't come , one elevator working and a LONG line to get on elevator in the evening due to bar on roof, (guests are not given any priority to reach their rooms, so we had to walk up and down to the 4th floor - we we're supposed to be in the 10th floor luckily we were warned - when we checked in and opted for the 4th floor) Outdated moldy shower
User
Isabel
 
5/10
Fair
I will not recommend nor...

Cons: Housekeeping g didn't come , one elevator working and a LONG line to get on elevator in the evening due to bar on roof, (guests are not given any priority to reach their rooms, so we had to walk up and down to the 4th floor - we we're supposed to be in the 10th floor luckily we were warned - when we checked in and opted for the 4th floor) Outdated moldy shower
User
Verified Hotel Guest
 
5/10
Fair
Pros: knowing I'll never stay there again.
Cons: This former 'grand dame' ain't what she used to be A disappointment from check in to check out. No door man only 1 elevator working, Having to call 3 times.for housekeeping to service my room? Instant coffee service for 1 in a king room with 2 people,.
User
Elaine
 
10/10
Exceptional
Merry Christmas at the Pontchartrain

Pros: The location is fabulous with a trolley stop & Hop on/ Off Bus right across the street. We stayed for 7 days in a suite ( rm. 312) as our adult daughter met us there to celebrate the holidays. The suite gave us the extra room desired with dresser space in 2 distinct areas which helped when 3 of us getting dressed AM or PM. Bathroom had an additional tall cabinet for toiletries. Coffee table provided a great space for this game loving family. Any request made was fulfilled promptly even during busy holiday & Sugar Bowl . Impressive how they had staff operate elevator with priority to hotel guests b4 patrons for roof top bar. Staying here was a rare splurge for us but DiJon & Iris at desk and Edwardo & another doorman made it a truly memorable stay. We did not try restaurants as we enjoy vegan choices & so many great ones reached by trolley. Even vegan dining was exceptional in the Big Easy. Do try Avenue cafe one block to the right which amazed us for breakfast 4x!
Cons: It met all of our expectations. Wish we could have ordered speciality coffees in Bar area.