Our go to place when...

Pros: Everything. Customer service is top notch. A super classy operation.

Cons: N/A

Superb

ok

Pros: ok

Cons: ok

Exceptional

Pros: The room was fantastic--clean, pretty, & large. Loved that our room included both a fridge & microwave! Breakfast & all-day snacks were appreciated. Location was perfect for walking to theaters for shows & nearby restaurants. All staff we encountered were friendly & went out of their way to make sure we had what we needed--especially the bellmen. Thank you! Will definitely be back!

Cons: Nothing.

We had a wonderful stay....

Pros: Very convenient location.Thanks for letting us to leave our baggage in a storage room.

Cons: Breakfasts could be better.

Superb

Great location

Pros: The room and hotel were clean, staff were friendly and the location was amazing.

Cons: Breakfast area is small, and even 4/5 people can make it chaotic. 30 dollar charge per day for maintaining the room which was not made apparent to us at the time of booking.

Exceptional

Exceptional

Pros: The rooms were nice size and we loved the tub. It was is a good location. Not to much street noise.

Cons: The beds and pillows were not the best.

Superb

Exceptional

Very good

Pros: Excellent location, right in Times Square, clean, good buffet type breakfast. Nice touch with the free glass of wine between 5-6pm

Wonderful stay

Pros: Great location

Cons: Not sure

Exceptional

Amazing time spent in NYC,...

Pros: Location is amazing for Times Square and access to major sights in Manhattan.

Cons: The rooms are a little dated. The breakfast is basic.

Exceptional

Superb

Overall sufficient, does the job...

Pros: Location was good for tourists. Staff was generally nice but some improvements can be made. Breakfast was ok, nothing to write home about.

Cons: The sign that you can hang at the door was either Please make up room or Room occupied. We only like our rooms to be cleaned when we feel it's needed not every single day. However, even on the days we had the sign that says "Room occupied" The maides keeps knocking on the door asking to clean the room, also leaving messages on the VM saying that if they can't access it then they will come again regardless. One of the days they even just barged in while my wife was in the bathroom. That was a big giant turn off. Why have that option to say the room is occupied then if you're going to forcefully come into the room even when we ask you not to. That became very stressful as we had to guess if someone was gonna barge it, meanwhile we like to sleep in late. I called the front desk for a bottle opener one of those nights and the front desk person said "well we have one here at the front desk...(dot dot dot)" So I was like "Can someone please bring it to us?" He said "You can come down to get it or it'll be like 10-15 minutes before someone can bring it to you". Of course, no one came. I ended up opening it some other way but for $300 a night, the least you can do is bring me something. Even if there was no staff on hand because it was late. Then at least you could've said something like "We don't have enough staff on hand but would you mind coming down to pick it up yourself?"...instead saying something like "We have one here soooo..." He wasn't mean about it but at least you can explain the situation and not put the onus on me to figure it out. Even for something as trivial as a bottle opener. Breakfast was continental, so that's fine. But the plastic bowls and plastic forks and spoons made me feel like I was in a motel or something. The gym is laughable. The cable machine didn't work. There was no business center, which was unfortunate.

Exceptional

Fabulous 3 nights in New...

Pros: The staff were outstanding!! Informative, friendly and went above and beyond to help us enjoy our trip! The breakfast was a great way to quickly get us going in the am and it was tasty! Loved the little cafe that had free chocolate and coffee no matter what time you needed a pick me up. The free wine at cocktails hour in the lobby was a fun surprise after a long day touring .

Cons: Pillows were too big and the sheets a little rough.