call us
RESERVATIONS

The Palm at Playa

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
alert Alert: High demand, reserve your room now

The Palm at Playa

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
Special rates available by phone for close
Playa del Carmen
scroll-up
Primary image
Entrance & Lobby
Entrance & Lobby

0/0

car FREE PARKING
from per night
Click here for Group Reservations (9+ Rooms)

CHECK CURRENT ROOM RATES

Check standard prices, special rates & last minute deals
alert Hurry! Other travelers are looking at this page right now.
Check standard prices, special rates & last minute deals
  • Suite
    Suite
    Suite
    Suite
    Suite

    0/0

    Suite

    1 King Bed, 861-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Layout of Suite - Bedroom
    Internet - Free WiFi
    In Room Entertainment - 40-inch Smart TV with cable channels
    Food and Beverages - Room service (limited)
    Bed Type and Features - A down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Partially open bathroom, shower, and rainfall showerhead
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking
    Room is accessed via exterior corridors

    Amenities and Features

    • AC / In-room climate control
    • Access by exterior corridors
    • Bath Towels Provided
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary toiletries
    • Complimentary Wifi
    • Down comforter
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually furnished
    • Iron - ironing board
    • Non Smoking
    • Partially-open bathroom
    • Phone
    • Rainfall showerhead
    • Room Linens provided
    • Room service - Restricted hours
    • Shower only
    • Smart TV
    • Toothbrush and toothpaste not available
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 40
  • Deluxe Room
    Deluxe Room
    Deluxe Room
    Deluxe Room
    Deluxe Room

    0/0

    Deluxe Room

    1 King Bed and 1 Double Sofa Bed, 646-sq-foot individually furnished room, furnished balcony with city and garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Layout of Deluxe Room - Dining area and sitting area
    Internet - Free WiFi
    In Room Entertainment - 40-inch Smart TV with cable channels
    Food and Beverages - Room service (limited)
    Bed Type and Features - A down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Partially open bathroom, shower, and rainfall showerhead
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking
    Room is accessed via exterior corridors

    Amenities and Features

    • AC / In-room climate control
    • Access by exterior corridors
    • Balcony (Furnished)
    • Bath Towels Provided
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary toiletries
    • Complimentary Wifi
    • dining area - Separate
    • Down comforter
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually furnished
    • Iron - ironing board
    • Non Smoking
    • Partially-open bathroom
    • Phone
    • Rainfall showerhead
    • Room Linens provided
    • Room service - Restricted hours
    • Separate bedroom
    • Shower only
    • Sitting area (Separate)
    • Smart TV
    • Toothbrush and toothpaste not available
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 40
  • Standard Room
    Standard Room
    Standard Room
    Standard Room
    Standard Room

    0/0

    Standard Room

    1 King Bed, 323 sq feet
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 40-inch Smart TV with cable channels
    Food and Beverages - Room service (limited)
    Bed Type and Features - A down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Partially open bathroom, shower, and rainfall showerhead
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking
    Room is accessed via exterior corridors

    Amenities and Features

    • AC / In-room climate control
    • Access by exterior corridors
    • Bath Towels Provided
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary toiletries
    • Complimentary Wifi
    • Down comforter
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually furnished
    • Iron - ironing board
    • Non Smoking
    • Partially-open bathroom
    • Phone
    • Rainfall showerhead
    • Room Linens provided
    • Room service - Restricted hours
    • Shower only
    • Smart TV
    • Toothbrush and toothpaste not available
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 40
  • Standard Double Room
    Standard Double Room
    Standard Double Room
    Standard Double Room
    Standard Double Room

    0/0

    Standard Double Room

    2 Double Beds, 323 sq feet
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 40-inch Smart TV with cable channels
    Food and Beverages - Room service (limited)
    Bed Type and Features - A down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Partially open bathroom, shower, and rainfall showerhead
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking
    Room is accessed via exterior corridors

    Amenities and Features

    • AC / In-room climate control
    • Access by exterior corridors
    • Bath Towels Provided
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary toiletries
    • Complimentary Wifi
    • Down comforter
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually furnished
    • Iron - ironing board
    • Non Smoking
    • Partially-open bathroom
    • Phone
    • Rainfall showerhead
    • Room Linens provided
    • Room service - Restricted hours
    • Shower only
    • Smart TV
    • Toothbrush and toothpaste not available
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 40
  • Loft
    Loft
    Loft
    Loft
    Loft

    0/0

    Loft

    1 King Bed and 1 Double Sofa Bed, 646-sq-foot individually furnished room, furnished balcony with courtyard views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Layout of Loft - Bedroom and sitting area
    Internet - Free WiFi
    In Room Entertainment - 40-inch Smart TV with cable channels
    Food and Beverages - Room service (limited)
    Bed Type and Features - A down duvet, blackout drapes/curtains, and bed sheets
    Restrooms & Showers - Partially open bathroom, shower, and rainfall showerhead
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Climate-controlled air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking
    Room is accessed via exterior corridors

    Amenities and Features

    • AC / In-room climate control
    • Access by exterior corridors
    • Balcony (Furnished)
    • Bath Towels Provided
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary toiletries
    • Complimentary Wifi
    • Down comforter
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually furnished
    • Iron - ironing board
    • Non Smoking
    • Partially-open bathroom
    • Phone
    • Rainfall showerhead
    • Room Linens provided
    • Room service - Restricted hours
    • Shower only
    • Sitting area (Separate)
    • Smart TV
    • Toothbrush and toothpaste not available
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 40

ABOUT THE HOTEL

About The Palm at Playa Hotel

Hotel Location & Nearby Attractions

With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This upscale hotel is 6.1 mi (9.9 km) from Xcaret Eco Theme Park and 5.7 mi (9.1 km) from Xplor Theme Park.

Popular Hotel Amenities and Features

Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Business, Other Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.

Hotel Accommodations and Guest Rooms

Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Pet Policy for The Palm at Playa
If you are thinking of bringing your pet and want to know if pets are allowed at The Palm at Playa, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of The Palm at Playa are listed below.

Pets not allowed

Service animals are exempt from fees/restrictions

Service animals are allowed

Additional Hotel Details
  • Professional property host/manager
  • Gap period enforced between guest stays - 24 hours
  • Shield between guests and staff in main contact areas
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Individually-wrapped food options are available for breakfast
  • Masks are available to guests
  • Individually-wrapped food options are available for lunch
  • Protective clothing is available to guests
  • Essential workers only - NO
  • Gloves are available to guests
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around The Palm at Playa
- Playa del Carmen, QROO Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
3D Museum of Wonders - 0.1 km / 0.1 mi
Mercado Playa del Carmen - 0.2 km / 0.1 mi
Central Square - 0.2 km / 0.1 mi
Calle 12 - 0.3 km / 0.2 mi
Riviera Gran Casino - 0.3 km / 0.2 mi
Calle Corazón - 0.3 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.4 km / 0.2 mi
Playa del Carmen Main Beach - 0.5 km / 0.3 mi
Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Founders Park - 0.5 km / 0.3 mi
Paseo del Carmen - 0.7 km / 0.4 mi
Playa del Carmen Maritime Terminal - 0.7 km / 0.5 mi
Plaza Paraiso - 0.8 km / 0.5 mi
Pier Navega - 0.9 km / 0.6 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.4 km / 22 mi
Cancun Intl. Airport (CUN) - 56.4 km / 35 mi

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About The Palm at Playa Hotel

Is free parking available at the The Palm at Playa?
Yes, parking is available free of cost at the The Palm at Playa. This is one of the hotels in Playa del Carmen with Free Parking.
Does this property have a swimming pool?
Yes, The Palm at Playa has a hotel pool.
What is the check-in policy?
The checking times for The Palm at Playa are between 3:00 PM and midnight. The minimum age to check-in is 15.
What is the check-out time?
This The Palm at Playa's check-out time is 12:00 PM.
What brand is The Palm at Playa?
The Palm at Playa is an independent hotel.
What is the street address for The Palm at Playa?
The address for The Palm at Playa is 8th Street between 5th and 10th Avenue, Playa del Carmen, QROO 77710
Is The Palm at Playa an all inclusive property?

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
What is the price for tonight?
Based on recent averages, the price for tonight can start at 326.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 326 per night.
When was the The Palm at Playa built?
The The Palm at Playa in Playa del Carmen was built in 2012.
How many guest rooms are at The Palm at Playa?
The The Palm at Playa has a total of 66 guest rooms.
How many floors does the The Palm at Playa have?
This Playa del Carmen hotel has 3 floors. The hotel has 3 building/tower.
What is the hotel theme?
Travelers find this hotel .
Recommended landmarks, attractions or things to do around THE PALM AT PLAYA?
THE PALM AT PLAYA is within minutes from Quinta Avenida - 0.1 km / 0.1 mi , 3D Museum of Wonders - 0.1 km / 0.1 mi and Mercado Playa del Carmen - 0.2 km / 0.1 mi

ADDITIONAL HOTEL REVIEWS

The Palm at Playa Reviews Summary

  • Hotel review by Paul

    Paul

    Exceptional

    Perfect

  • Hotel review by Mandi

    Mandi

    Poor

    Tired, dated & sad hotel.

    Pros: Dario was wonderful & tried very hard to resolve problems. Location is good.
    Cons: The noise from the roof top music at night & the construction noise during the day was bothersome. As for the rooms, they are tired & dated. We changed 3 rooms before we finally got a half way decent room. The first room was dirty & had a flood from the air condition. The 2nd room wasn't cleaned & the refrigerator didn't work. The 3rd room, we had to wait for it to be cleaned and finally after 5pm we reluctantly accepted that room eventhough it had cleanliness issues. In short the property needs major upgrades. during your stay with us. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards from The Palm team. More about The Palm at Playa Overview Prices Location Photos About Booking.com https://www.booking.comhotel The Palm at Playa, Playa del Carmen Updated 2023 Prices The pool was awesome. their was always someone to offer drinks or just plain cater to to your needs Music was on the background Some days in the evening they... 7.8/10(465)Prices for upcoming dates start at $80 per night (We Price Match) People also ask Where is better to stay Cancun or Playa del Carmen? Is it worth going to Playa del Carmen? What is the best time to visit Playa del Carmen? Is Playa del Carmen safe for kids? Feedback Web results Expedia https://www.expedia.comPlaya-D... The Palm at Playa Reviews, Deals & Photos 2023 Stay at this 4-star hotel in Playa del Carmen. Enjoy free WiFi, free parking, and a rooftop terrace. Our guests praise the pool and the helpful staff in our... 8.6/10(1,005) U.S. News Travel https://travel.usnews.comhotels The Palm at Playa Reviews & Prices The Palm at Playa is ranked #67 among luxury hotels in Playa del Carmen by U.S. News & World Report. Check prices, photos and reviews. 4.0Review by U.S. News & World Report Agoda.

  • Hotel review by Shaun

    Shaun

    Good

    Good

  • Hotel review by David

    David

    Exceptional

    Perfect

  • Hotel review by René

    René

    Good

    A bad stay in Playa del Carmen at The Palm Hotel

    Pros: The staff is friendly and the location is great.
    Cons: The hotel is old and needs maintenance. The pictures on booking.com are excellent, but the reality is different; the hotel needs remodeling. The rooms dont have a phone, and it isn't easy to communicate with the front desk. The bed is not comfortable because it is too old. The air conditioning didnt work the first night.

  • Hotel review by Simone

    Simone

    Fair

    Pros: The location was close to lots of restaurants and bars. However, this was also a con because the bars played very loud music until 4 and 5AM in the morning. The hotel also plays very loud music first thing in the morning making it hard to sleep.
    Cons: Cleaners did not clean up appropriately. I found a dead cockroach on the floor. When I reached out to the front desk and concierge, they did nothing about the issue.

  • Hotel review by Milagros

    Milagros

    Very Good

    Very good

  • Hotel review by Joanne

    Joanne

    Pleasant

    Overpriced but nice location

    Pros: The rooftop is lovely, with food and drink service. The location is close to everything in 5th Avenue.
    Cons: The room booked through booking.com was unfortunately very damp, in the back area of hotel with no sunlight due to positioning. There was mould on the back head board and curtains.

  • Hotel review by Amber

    Amber

    Exceptional

    This place is perfect if you want an authentic Playa experience.

    Pros: Excellent location right by the beach and all the shops and nightlife and walking distance to the ferry terminal to Cozumel. We are 44 and 45 years old and brought our son and his girlfriend who are both 18. It was fantastic and we all had a blast. Its classy and elegant but not stuffy and its a nice break from some of the huge al-inclusive places we have stayed before. The clientele the palms attracts seems to be a little more civilized and less entitled than the larger hotels that cater to American travelers.
    Cons: I liked everything.

  • Hotel review by Mariana

    Mariana

    Exceptional

    Perfect

  • Hotel review by Latoya

    Latoya

    Disappointing

    Pros: I loved the location and the rooftop amenities like the pool & the hot tub.
    Cons: There were so many amenities that they lied about and did not have. Online they claim to have: airport shuttle service, daily housekeeping, coffee maker, kitchen utensils, free parking, valet parking, golf course, indoor pool, and a doorman.

  • Hotel review by Verified Hotel Guest

    Verified Hotel Guest

    Very Good

    Pros: Great location and staff. loved the dual shower.
    Cons: It was not the fault of the hotel but electricity was off when we arrived and it was very hot without AC. Hotel should have thrown in a few free drinks since electricity was out for several hours.

  • Hotel review by Gracie

    Gracie

    Exceptional

    awesome place located in the heart of the 5th avenue. Sandra in front gave us excellent cust servic

    Pros: The pool was awesome. their was always someone to offer drinks or just plain cater to to your needs Music was on the background Some days in the evening they offer dance lessons it was so much fun
    Cons: n/a

  • Hotel review by Pedro

    Pedro

    Very Good

    Very good

    Pros: The location is perfect to walk around fifth Ave and the beach. The food for breakfast is buffet really clean and tasty. The staff is really friendly

  • Hotel review by Andrew

    Andrew

    Wonderful

    Exceptional

  • Hotel review by Juan

    Juan

    Wonderful

    Superb

    Pros: la terraza y la piscina
    Cons: no hay mini bar ni batas de bao

  • Hotel review by Marlon

    Marlon

    Poor

    short

    Pros: nice room but dirty bed and blankets
    Cons: staff was horrible and the hotel isnt what it used to be Ive travelled here before and it was much better would not recommend

  • Hotel review by Tanya

    Tanya

    Exceptional

    Great intro to playa del Carmen

    Pros: Fabulous hotel in a great location, room was enormous and very comfortable. Bit noisy from the nearby restaurants etc but bring your ear plugs and it was fine. The roof top pool /bar was great, DJ party and other entertainment was fantastic. Food and drinks service was fabulous cheers Angel and Jamie
    Cons: Noise but easily fixed with ear plugs

  • Hotel review by James

    James

    Very Good

    Wished wed stayed longer, would return!

    Pros: We were only there for one night, but wished we stayed longer! Really fun part of town and the hotel itself is great, with a lovely rooftop area and palmy garden, the staff were also phenomenal (especially the wonderful Sandra!)
    Cons: The air conditioning leaked, but within 5 minutes theyd sent someone up who fixed it quickly. So just a sign of their great service

  • Hotel review by Ben

    Ben

    Pleasant

    Location was great but was unable to sleep until late into the night due to noise.

    Pros: Rooftop pool/lounge areas inside of pool.
    Cons: Shower was missing tiles, extremely loud from rooftop club/music.