Good

Exceptional

Good

Bad Hello, I would like...

Pros: Non

Cons: Bad Hello, I would like to inform you that I was a guest in room 305 and room 304 with my family, and the first night I found an insect on the bed. The receptionist was informed and took a picture of the insect. The manager on duty was summoned at night and promised me to make a report and change the room, but this did not happen. It caused me allergies and pimples in my body, which forced me to go to the pharmacy for the necessary treatment because of it. Unfortunately, the room was not changed and there was no apology for what happened. I wrote this letter as a statement while preserving my right to stay, and this will cause me no financial consequences or loss. I hope that the hotel management will take the necessary measures to preserve my legal rights as a tourist. A guest is harmed by what happened, otherwise I will be forced to upload the video clip and pictures of what happened in the hotel review on the booking website . Dr.Nawaf Mohammed.

Great hotel in a great...

Pros: Great location, staff were nice and lobby lounge is really nice. The room is comfortable. A little on the small side but expected for central London. Generally felt like great value for money.

Cons: The only thing I would say is the bathroom was a little cold. Didn't seem to have a heater inside. Also the water pressure was not ideal in the shower and the temperature kept changing from hot to warm. So the morning shower was the least enjoyable part of the stay. I didn't bring it up to the staff honestly so not sure if this could have been resolved during my stay. But it wasn't significant enough to bring up.

Great property in a central...

Pros: Great location, and friendly staff

Everything you need for a...

Exceptional

Exceptional

Passable

Pros: Food was very disappointing and the room was noisy and kept going from hot to cold. With pipes making noise through out the night

Cons: Front of house very good

Exceptional

Very good

One night stay to attend...

Pros: Location, friendliness and helpfulness of staff excellent

Price and quality offered doesn't...

Pros: Overall location of the hotel was very good. It was both in a quiet area, where there wasn't extra noise of the neighborhood, as well as was 5 minutes away from South Kensington U station. It was 7-8 minutes of walk away from Natural History Museum. The staff, especially Michael at the reception, Orcun at the concierge were very kind and attentive. I kindly asked for rooms close to each other, which was perfectly executed.

Cons: I have reserved 2 rooms for a family of 4 people, as the rooms were not looking large enough at the description on the website. We were given rooms at the roof floor, which due to the half-ceiling were even smaller and uncomfortable. We didn't request change as it was December 28 and rooms were full as was initially stated during the check-in. As well as the bathroom was extremely small in size and felt uneasy using the toilet and the shower. The carpets were old and too dusty despite all the efforts of the cleaning personnel, who were excellent at their job. The rooms need a renovation soon, especially the doors and the walls. The breakfast at the hotel was way below you expect from 5 star hotel. The price is a lot higher comparing other same category hotels, 40 pounds for adults and 30 pounds for kids plus service charge of 12,5% and surprisingly they automatically add gratuity, which they later removed from the Bill given the I waited for around 40 minutes for the order, part of which the waiters forgot to bring. Better to use the Cafes around the hotel for breakfast which offer much more and for the below price.

EXCELLENT HOTEL IN GREAT LOCATION

Pros: Excellent well appointed hotel. Professional staff and everything was very clean

Cons: Nothing

Exceptional

Exceptional

Superb

Very good

Exceptional

Pros: The location is excellent, in South Kensington. The hotel is very well maintained in every detail. The rooms with a fireplace always lit are very beautiful. The staff is super kind and always available.