Very good

Poor

Scam

Pros: The bedrooms are spacious.

Cons: The mattresses are old and very uncomfortable. Even the pillows are very old. Nothing has been updated since their opening almost 20 years ago. The mats next to the beds are horribly dirty and old. The TV screen is a TV from the early 00's and very small.

Past it's "sell by" date.

Pros: we'd driven by the property on numerous occasions and were intrigued. It looked very nice, so when we were invited to an event in its gardens, we thought it was the perfect opportunity to stay there.

Cons: The property has heaps of faded glory. It must have been fantastic 20 years ago. Now it feels tired and dated. The food on the room service menu was horrible. The noise from the busy street was awful. They need to double glaze.

I would stay here again, good value great staff

Pros: Very Clean, big rooms

Cons: a little to old style , would like it to see it more modern decor

Its hard to say bad things about a nice place and good staff, but wouldnt stay here again.

Pros: Its a nice hotel with exceptional staff. Room was large. Overall its a nice place

Cons: Air conditioning in room didnt work for a day and 1/2. They changed our room. Too much traffic/street noise all day and night. Not really near anything. No hot water for shower on last day. Couldnt get to our room for a few hours because of electrical maintenance on one day.. Werent notified in advance. No offer of any compensation for the above issues.

Exceptional

Overpriced old hotel

Pros: The location is right in front of the Chapultepec park (although the entrance is 10 minutes away you could consider it if you are traveling with kids like me and going to walk by foot). The room was spacious and clean. The staff was friendly and helpful.

Cons: The hotel is old. Old air conditioner system and the quality of the air is not good, old smell in the room, furniture is very being in used. There is no teapot/coffee machine/minibar in the room. My room was with a balcony and Chapultepec park view and it's right on the big road - even though there's plastic window in the room, the noise was quite loud all the time and the balcony is actually useless because of this highway. I had a breakfast in the restaurant and I'll never come back there. The service with simple scrambled eggs and croissants took 1 hour and the food was so bad I couldn't eat. My summary: there are much better options in CDMX for this price where I stayed before and I chose this place because of the location. But as far as the entrance to the park is quite far still it didn't make big difference for me if I'd stay somewhere else close.

A very enjoyable week spent here.

Pros: The Green Park Hotel has real old world hotel charm. Spacious rooms, comfortable beds, attentive staff and situated in a good location to explore most parts of Mexico City.

Cons: It felt a bit empty, not too many guests

Gorgeous Hotel Overlooking Park

Pros: Beautiful hotel and very helpful/friendly staff.

Cons: Nothing

Rude staff & noisy rooms

Pros: The view from the room and decor was ok

Cons: Very unfriendly and rude staff. I was given a room with a broken shower upon arrival, when I complained, the staff brought me keys to another room and helped me move my belongings - so far not great, but OK. However while the shower was somehow ok in the new room the heating was broken! I literally had to run between 2 rooms at night in the cold as the staff decided to just leave. I understand things like that can (should not!) happen and the shower in my original room got repaired eventually, however I've never received any proper apology and the phone was hung upon me when I complained! The next day I even went to the reception asking the new receptionist if he was aware of the situation and that I had to waste over 2h of my time on this inconvenience and did not get a proper sleep as a result and he simply said "yes", no "we are sorry" no "we would like to offer you a voucher for a free drink in our restaurant/ bar" no "can we offer you a free breakfast/ coffee"... literally nothing at all! The staff then continued to be very unfriendly (almost hostile) for the rest of my stay. Also a warning - the rooms are extremely noisy and the building literally trembles when heavier trucks/ buses drive by. I would have left, but since my stay was prepaid, I was sure I would not be treated well or even get a refund and I only needed to stay or 2 more nights, so I just bought earplugs and stayed. Hopefully a warning for others to find somewhere else if you are looking for a nice, calm & friendly hotel. The rooms would also benefit from renovation - the showers in particular were rusty & nasty. Very disappointing indeed as this was not the cheapest option for this category of hotels (but the quality was akin to a very shabby 2 star hotel!) in Mexico City - never again!

Great location, great ambiance and great staff all added up to a great experience

Pros: Green Park is a classic and comfortable hotel with easy access to the park and many local attractions

Cons: Be sure to get a room that does not face the busy road - it's loud with trucks etc

Found elegant accommodations that made you feel like you werent in the middle of a giant city.

Pros: The suites are beautiful and very comfortable. The bed is firm and gives great support. The view into the park was very nice. The hotel provided robes and slippers. The bathroom was large and blocked out noise well, you cant hear the shower running from bed. The soap provided by the hotel smells incredible. All of the staff was very professional, attentive, pleasant and went above and beyond to help me and my family.

Cons: The hotel is located right off a main road so you can hear the cars passing by. When trucks drive by the entire building shakes. Also some lights in the room stay on all night even when all the switches are turned off, it is a dim light though. If you are a light sleeper I highly suggest sleeping mask and ear plugs. The power to the room is cut off when the key card is taken out so the clock in the room has to be reset every time you come back to the room.

Very good

great one night stay!

Pros: very friendly personnel, great view, awesome bed

Cons: it looks closer to the center than it actually is

Good

A good option, recommend for a romantic stay, perhaps not for other purposes.

Pros: the room was great!

Cons: No gym, No spa, No pool, not great for the price compared with others.

Exceptional

Exceptional

Pros: everything except the mattress was to hard for me

We had a fabulous 3 night stay at The Green Park Hotel and will definitely be back!

Pros: This hotel is in a fabulous location right across from Chapultepec park. The Condesa neighborhood has many good restaurants and coffee shops within a couple of blocks.