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RESERVATIONS

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Playa De Uvero Alto, Punta Cana, La Altagracia, 23000
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Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Playa De Uvero Alto, Punta Cana, La Altagracia, 23000
Special rates available by phone for close
Punta Cana
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coffee COMPLIMENTARY BREAKFAST
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  • Family Suite, 1 Bedroom, Garden View
    Family Suite, 1 Bedroom, Garden View
    Family Suite, 1 Bedroom, Garden View
    Family Suite, 1 Bedroom, Garden View
    Family Suite, 1 Bedroom, Garden View

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    Family Suite, 1 Bedroom, Garden View

    1 King Bed and 1 Double Sofa Bed or 2 Double Beds and 1 Double Sofa Bed, 484-sq-foot individually decorated room, balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Family Suite, 1 Bedroom, Garden View - Bedroom and living room
    Internet - WiFi
    In Room Entertainment - 48-inch TV
    Food and Beverages - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, slippers, and free toiletries
    Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
    Need to Know - No rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Ceiling fan
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary toiletries
    • Desk
    • Eco friendly toiletries
    • fully stocked Minibar
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Recycling Services
    • Room Linens provided
    • Room service - Restricted hours
    • Shampoo
    • Shower-tub combination
    • Slippers
    • TV
    • TV size measurement: inch
    • TV size: 48
    • Wheelchair accessible
    • WiFi - Extra Charge
  • Standard Room
    Standard Room
    Standard Room
    Standard Room
    Standard Room

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    Standard Room

    2 Double Beds or 1 King Bed, 398-sq-foot individually decorated room, balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Internet - WiFi
    In Room Entertainment - 48-inch TV
    Food and Beverages - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, slippers, and free toiletries
    Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
    Non-Smoking

    Amenities and Features

    • AC
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Ceiling fan
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary Rollaway - extra beds
    • Complimentary toiletries
    • Desk
    • Eco friendly toiletries
    • fully stocked Minibar
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Premium bedding
    • Recycling Services
    • Room Linens provided
    • Room service - Restricted hours
    • Shampoo
    • Shower-tub combination
    • Slippers
    • TV
    • TV size measurement: inch
    • TV size: 48
    • Wheelchair accessible
    • WiFi - Extra Charge
  • Family Suite 1 Bedroom, Garden View Quadruple
    Family Suite 1 Bedroom, Garden View Quadruple
    Family Suite 1 Bedroom, Garden View Quadruple
    Family Suite 1 Bedroom, Garden View Quadruple
    Family Suite 1 Bedroom, Garden View Quadruple

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    Family Suite 1 Bedroom, Garden View Quadruple

    2 Double Beds and 1 Double Sofa Bed, 484-sq-foot individually decorated room, balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Family Suite 1 Bedroom, Garden View Quadruple - Bedroom and living room
    Internet - WiFi
    In Room Entertainment - 48-inch TV
    Food and Beverages - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, slippers, and free toiletries
    Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
    Need to Know - No cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Ceiling fan
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary toiletries
    • Desk
    • Eco friendly toiletries
    • fully stocked Minibar
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Recycling Services
    • Room Linens provided
    • Room service - Restricted hours
    • Shampoo
    • Shower-tub combination
    • Slippers
    • TV
    • TV size measurement: inch
    • TV size: 48
    • Wheelchair accessible
    • WiFi - Extra Charge
  • Standard Single Room
    Standard Single Room
    Standard Single Room
    Standard Single Room
    Standard Single Room

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    Standard Single Room

    1 King Bed, 398-sq-foot individually decorated room, balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Internet - WiFi
    In Room Entertainment - 48-inch TV
    Food and Beverages - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, slippers, and free toiletries
    Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
    Need to Know - No cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Ceiling fan
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary toiletries
    • Desk
    • Eco friendly toiletries
    • fully stocked Minibar
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Recycling Services
    • Room Linens provided
    • Room service - Restricted hours
    • Shampoo
    • Shower-tub combination
    • Slippers
    • TV
    • TV size measurement: inch
    • TV size: 48
    • Wheelchair accessible
    • WiFi - Extra Charge
  • Romantic Double Room, 1 King Bed, Bathtub
    Romantic Double Room, 1 King Bed, Bathtub
    Romantic Double Room, 1 King Bed, Bathtub
    Romantic Double Room, 1 King Bed, Bathtub
    Romantic Double Room, 1 King Bed, Bathtub

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    Romantic Double Room, 1 King Bed, Bathtub

    1 King Bed, 484-sq-foot individually decorated room, balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Internet - WiFi
    In Room Entertainment - 48-inch TV
    Food and Beverages - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, bathtub, slippers, and free toiletries
    Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
    Need to Know - No cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Bathtub only
    • Ceiling fan
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary toiletries
    • Desk
    • Eco friendly toiletries
    • fully stocked Minibar
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Recycling Services
    • Room Linens provided
    • Room service - Restricted hours
    • Shampoo
    • Shower-tub combination
    • Slippers
    • TV
    • TV size measurement: inch
    • TV size: 48
    • Wheelchair accessible
    • WiFi - Extra Charge
  • Suite (RENOVATED)
    Suite (RENOVATED)
    Suite (RENOVATED)
    Suite (RENOVATED)
    Suite (RENOVATED)

    0/0

    Suite (RENOVATED)

    1 King Bed, 840-sq-foot individually decorated room, balcony with garden views
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
    clock
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    Room Highlights

    Internet - WiFi
    In Room Entertainment - 48-inch TV
    Food and Beverages - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
    Bed Type and Features - Premium bedding and bed sheets
    Restrooms & Showers - Private bathroom, shower/tub combination, slippers, and free toiletries
    Extra Features - Laptop-compatible safe, twin sofa bed, and iron/ironing board
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
    Need to Know - No cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Ceiling fan
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary toiletries
    • Desk
    • Eco friendly toiletries
    • fully stocked Minibar
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Recycling Services
    • Room Linens provided
    • Room service - Restricted hours
    • Shampoo
    • Shower-tub combination
    • Slippers
    • Sofa-bed
    • TV
    • TV size measurement: inch
    • TV size: 48
    • Wheelchair accessible
    • WiFi - Extra Charge

ABOUT THE HOTEL

About Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive Hotel

Hotel Location & Nearby Attractions

With a stay at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive in Punta Cana (Uvero Alto), you'll be steps from Sirenis Aquagames Water Park. This upscale property is 7.2 mi (11.5 km) from Macao Beach and 12.8 mi (20.7 km) from Cana Bay Golf Club.

Popular Hotel Amenities and Features

Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. This property also features wireless internet access (surcharge), concierge services, and babysitting (surcharge).

Business, Other Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Macao, one of the property's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 12 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 813 air-conditioned rooms featuring minibars. Rooms have private balconies. Wireless internet access (surcharge) is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pet Policy for Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
If you are thinking of bringing your pet and want to know if pets are allowed at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive are listed below.

Pets not allowed

Service animals are exempt from fees/restrictions

Service animals are allowed

Additional Hotel Details
  • Professional property host/manager
  • Property confirms they are implementing guest safety measures
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Essential workers only - NO

HOTEL LOCATION

Nearest airport and around Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
- Punta Cana, La Altagracia Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Sirenis Aquagames Water Park - 0.2 km / 0.1 mi
Macao Beach - 11.5 km / 7.2 mi
Punta Blanca Golf Course - 20.3 km / 12.6 mi
Cana Bay Golf Club - 20.7 km / 12.8 mi
Arena Gorda Beach - 21.2 km / 13.2 mi
Splash Water Park - 22 km / 13.7 mi
Iberostar Golf Course - 22.9 km / 14.2 mi
White Sands Golf Course - 24 km / 14.9 mi
Arena Blanca Beach - 24.8 km / 15.4 mi
Casino Avalon Princess - 24.8 km / 15.4 mi
Cocotal Golf and Country Club - 25.1 km / 15.6 mi
Cortecito Beach - 25.9 km / 16.1 mi
Aromas Museum - 26.8 km / 16.7 mi
Los Corales Beach - 27.6 km / 17.2 mi
Manati Park Bavaro - 28.6 km / 17.7 mi

The nearest major airport is Punta Cana Intl. Airport (PUJ) - 43.8 km / 27.2 mi

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive Hotel

Is free parking available at the Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?
Yes, parking is available free of cost at the Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive. This is one of the hotels in Punta Cana with Free Parking.
Can you get free breakfast at this hotel?
Yes, complimentary breakfast is offered to guests staying at the Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive, Punta Cana hotel. A good choice among Punta Cana hotels with free breakfast.
Does this property have a swimming pool?
Yes, Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive has a hotel pool.
What is the check-in policy?
The checking times for Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive are between 3:00 PM and anytime. The minimum age to check-in is 18.
What is the check-out time?
This Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive's check-out time is 12:00 PM.
What brand is Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is an independent hotel.
What is the street address for Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?
The address for Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is Playa De Uvero Alto, Punta Cana, La Altagracia 23000
Is Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive an all inclusive property?

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted. Food and beverages
  • Buffet and à la carte meals and snacks included
  • Room service during certain hours
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling

Land activities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga
Entertainment
  • Onsite entertainment and activities
Not included
  • Motorized water sports
  • Snorkeling excursions
  • Tennis lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
What is the price for tonight?
Based on recent averages, the price for tonight can start at 280.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 280 per night.
When was the Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive built?
The Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive in Punta Cana was built in 2000.
How many guest rooms are at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?
The Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive has a total of 813 guest rooms.
How many floors does the Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive have?
This Punta Cana hotel has 3 floors. The hotel has 32 building/tower.
What is the hotel theme?
Travelers find this hotel Good for Business Travelers. Other themes include Beach, Family, Spa, Adventure sport.
Recommended landmarks, attractions or things to do around GRAND SIRENIS PUNTA CANA RESORT & AQUAGAMES - ALL INCLUSIVE?
GRAND SIRENIS PUNTA CANA RESORT & AQUAGAMES - ALL INCLUSIVE is within minutes from Sirenis Aquagames Water Park - 0.2 km / 0.1 mi , Macao Beach - 11.5 km / 7.2 mi and Punta Blanca Golf Course - 20.3 km / 12.6 mi

ADDITIONAL HOTEL REVIEWS

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive Reviews Summary

  • Hotel review by Stephanie

    Stephanie

    Exceptional

    Perfect

  • Hotel review by Vanessa

    Vanessa

    Pleasant

    The resort was decent , the entertainment was awesome.

    Pros: The staff was very accommodating to my daughter who is special needs . The beds were very comfortable
    Cons: The air conditioner wasnt working in the room but it was resolved quickly although I did mention that the tv in the bedroom didnt work and no one came to fix it The food for lunch wasnt the best. Breakfast and dinner were much better

  • Hotel review by Prit

    Prit

    Very Good

    Good value, facilities, location and room but mediocre food, drinks and service

    Pros: Good facilities. Nice beach. Good size room.
    Cons: Concierge pressured us to claim we did a tour so he could earn commission.

  • Hotel review by Yomairy

    Yomairy

    Wonderful

    Exceptional

  • Hotel review by Christian

    Christian

    Disappointing

    Pros: food was the good part
    Cons: they did not give me the room i paid for, paint falling off doors in room, malfunctioning tv remote

  • Hotel review by Patsy

    Patsy

    Good

    Nice resort , good family time, pleasant staff

    Pros: All inclusive, pool, beach
    Cons: Too big, had to walk long ways between things, shows in evening could have been better, need better information about where things are and when they were open, needed a paper map, wifi not good in some areas, rooms were cramped.

  • Hotel review by Yamel

    Yamel

    Very Good

    Gran sireni is an excellent resort with a very good breakfast and buffet but the restaurants a la cart must be better.

    Pros: Always was animated
    Cons: The restaurants a la cart didnt filled our spectating

  • Hotel review by Ana

    Ana

    Good

    Besides the horrendous check in process, property is nice. Its far from major attractions in Punta Cana, sometimes serv

    Pros: Its a big property, beach front, big room, nice decor.
    Cons: The check in was a hassle it took 3 hours. They made me call booking twice. Booking agents did their best but the Front desk agent kept making up excuses, like saying that the booking agents were Talking to people in Mexico and they couldnt speak to those people.

  • Hotel review by Aina

    Aina

    Exceptional

    Perfect

  • Hotel review by Latoya

    Latoya

    Pleasant

    My stay was great but room service wasnt.

    Pros: The staff at the bar and front desk was really nice and friendly.
    Cons: Most staff couldnt understand any English. It took too long to get towels. We was there over 24 hours and have not received towels. The food and buffet had no seasoning.

  • Hotel review by Kimberly

    Kimberly

    Good

    Good

  • Hotel review by Kenneth

    Kenneth

    Poor

    Disappointing to say the least. Definitely not 5 star.

    Pros: Location was stunning.
    Cons: Hotel is falling apart and needs major renovation. Pool lights hanging off, tiles missing, water slides very dangerous and caused burns, bumps and bruises. Rooms outdated with bedding full of stains

  • Hotel review by Williams

    Williams

    Exceptional

    Perfect

  • Hotel review by Eda

    Eda

    Pleasant

    Complicated

    Pros: Rooms
    Cons: Waiter/waitress service at buffet. Flies around food at buffet Saona and Macao. Poor cleaning at tables in buffet. Mosquitoes all over. The whole property should be bug spray. I bought a Saona tour from Luis at this resort and it was a mess, we had to call the police at gas station,

  • Hotel review by Merouane

    Merouane

    Pleasant

    Mixed feelings

    Pros: Room was modern Variety of food and restaurants The water park was good
    Cons: Too many mosquitoes Staff is mostly not friendly at all Slow service in buffet restaurants especially in the morning. Other restaurants have no ambience and the food wasn't great AC doesn't cool enough

  • Hotel review by Rosalda

    Rosalda

    Very Good

    Very good

    Cons: Reception staff at checkin. At arrival i was informed my reservarion was cancelled. After over an hour of waiting with no reason of why my reservation was cancelled at the hotel while it was confirmed in my booking.com app, we decided to ge get something to eat while reception made a new booking for us. After having something to eat, we returned to reception only to find out they made a resercation with 1 beds when we explicitly asked for a king size bed because we were traveling with our 3yr old daughter. While they were trying to see if they can find another room, a next colleague came to the desk and asked me for the booking.com confirmation number. When i gave her the information she immediately found my original reservation (not cancelled). This being after almost 2 hours after we tried to check in. Again, no explanation was given as to what happened that now our reservation was in the system. They just charged my card the reservation total and sent us to our room. The next day i realized they charged my card 337USD too much. I sent booking.com a msg to inquire about that immediately. Going to the pool, we went to the towel hut to get towels, only for them to tell us we cant get towels because reception had to give us the towelcards at check-in (which they didn't). We ended up not going to the pool because of all the frustration in the first 16hrs of being at the hotel.

  • Hotel review by Carolyn

    Carolyn

    Exceptional

    Its a great family hotel. The water park is well maintained and everyone is super friendly

    Pros: Food Variety and Taste. Chefs Top notch in every restaurant we ate
    Cons: Drinks at Pool bars were not made well,few variety.

  • Hotel review by Michelle

    Michelle

    Wonderful

    My overall experience was a delight.

    Pros: The reservation specialist Educador was very good to myself & my family. He was very helpful & attentive to us as a group.

  • Hotel review by Yeraliz

    Yeraliz

    Exceptional

    Amazing

    Pros: I love the facilites and the staff are very attentive.
    Cons: The air conditioner in the bedroom never cooled.

  • Hotel review by Mateo

    Mateo

    Exceptional

    Exceptional

    Pros: Eduardo was an amazing Guest Relations Contact! Thank you for the 5 star service! Definitely coming back soon! Yeimi from the front desk was great with amazing service as well as Luz and Nicole from the Front desk! Thank you Sirenis!
    Cons: Everything was great!