Superb

Disappointing

Pros: We can go to Universal Studio Hollywood by walk. It takes about 8 minutes. We can also use the shuttle bus for free. It has every 10 minutes. It' s very easy to go to Universal.

Cons: The room is not clean. The towels and sheets were clean, but there was a lot of hair on the floor.

Very good

Exceptional

Pleasant

Family trip to Universal

Pros: Location , upscale and clean

Cons: Beds weren’t that comfortable and no breakfast place in walking distance until universal studios opens in the morning.

Great hotel and location, will...

Pros: Location!

Exceptional

Very good

Pros: Great breakfast. Great customer service. Shuttle driver was great.

Cons: Price

Exceptional

Exceptional

Exceptional

Very good

Disappointment

Pros: Walking distance to Universal Studios and they also offered shuttle bus service to the park also. Was about less than 15 minute walk. Staff was friendly.

Cons: Room was cramped. Even for 1 adult it was still too cramped. Room was small and dark. Lighting was not bright. Too much furniture for a small room. Elevator had a wierd smell each day.

Bad

Pros: The shuttle was free

Cons: Tiny rooms room's amenities weren't as advertised

Good

All good but the cost...

Cons: 30.00 for a couple eggs and sausage from the buffet was very expensive and the food was not even very good. absolutely gouging the people. Do not eat breakfast there. most hotels provide free continental breakfasts WTF.

Good stay but needs more...

Pros: Shuttle to universal

Cons: Not very clean room, no free breakfast and no free coffee

Exceptional

Not as expected!

Pros: We couldn't ask for a better location. It was within walking distance from Universal Studios. If you didn't want to walk, they offered a free shuttle. All the staff I came in contact with were both helpful and professional. I did need to ask for extra towels as they only provided 3 when we were a party of 4 and extra toiletries, but they promptly responded to this request. Room service was quick, and food arrived hot.

Cons: I made my reservations 6 months in advance. When I arrived, I was given a room that had a very awkward layout that didn't match the picture on the website. There was a pull-out couch directly at the bottom of the main bed, which made for a tight squeeze. (Website showed it on the side) The pull-out bed was for the kids as they didn't offer a room with 2 double beds when booking. It was less than comfortable, and there wasn't adequate bedding provided. I dont feel I should have had to request such items when my booking clearly indicates the amount of guest and the need. The main bed said it was a king, but I believe it was a queen. The room felt and looked dingy. The walls looked like partitions and were very thin. The carpet was stained. The curtains looked like they hadn't been cleaned or changed in years as they were dirty, and the hooks were completely rusted out. There was a refrigerator, but no microwave in the room. The lighting was ok. However, I think they purposely had deemer lights to hide the appearance of the room. The bathroom looked clean, but on closer inspection, it was clearly not sanitized. There looked to be what appeared to be water stains on the bathroom floor as well as hair. The walls were dirty, and there was no garbage bag provided in the bathroom. Towels also had stains on them. There was also no designated spot for a change of clothes in the bathroom. Parking was easy, but pricey. ($42) a night. To say I was disappointed is an understatement. The hotel is pricey for what you get as far as room quality. In this case, you're definitely paying for the location. In the future, I will plan to stay elsewhere. I prefer comfort and quality over location.