Room 315 - Room without...

Pros: Parking was free and quick access to the Highway.

Cons: Location is ok ( restaurants are not close). Rate was expensive based on the room we were allocated.

Exceptional

Exceptional

The staff was very nice...

Pros: The location was great. Within easy walking distance to the light rail station and several good restaurants.

Cons: I would have liked a bathtub. Also, a microwave.

Exceptional

Exceptional

Good

Bathroom needed cleaning

Pros: The overall Room was clean but the bathroom had debri in the bathroom sink, on the floor and in the waste basket- appeared the construction in the bathroom not cleaned up and classes placed on back of toilet seat

Cons: See above

Superb

Pros: Reception staff were amazing and so helpful.

Cons: longer checkout would have been nice

Paid full price for a...

Pros: I booked a room for my husband as he had an exam the following day and needed a quiet (child-free space) to study. Upon attempting to check in with staff member "J B" he was told the hotel would not permit it. The reason was initially that he didn't have a Sheraton booking confirmation number (only a Booking .com one). Once she got over this hurdle, the issue was that I had booked the room under my name and not his. Ultimately, she refused to check him in because, although he had brought the debit card that I had booked the hotel with, because it had my name on it they would not accept it without me being there with valid ID. Hotel policy not stated anywhere when booking. My husband phoned me and I explained to JB that I was the card holder but she continued to refuse check-in stating that I "could be anyone with a stolen credit card". I understand this, but this is of course the risk associated with any online transaction. If there was a 'no show' the card would still be charged - no ID needed then. JB advised she would cancel the room and not charge the card, but I have been charged. My husband had a high stakes exam the following day that he needed to study for. The worst bit wasn't the policy that my husband was supposedly non-compliant with, it is that JB was so incredibly unhelpful throughout the interaction and actually seemed to take glee and joy in seeing someone else stressed and revelled in the 'drama'.

Cons: Customer service. Front desk attitude and unwillingness to seek a resolution and be helpful. The enforcement of policies that are not clearly stated anywhere.

Pros: The location was at the center of everything downtown and the bed was comfy.

Cons: The way overpriced restaurant inside. Paying for a 4 star hotel the king room was actually smaller than a holiday inn rooms and the bathroom was small too. Just my expectations from going to my typical 3 star to a 4 star I thought it would be different

Superb

Pros: Easy check-in quick service convenient location

Cons: No, this was an excellent stay this particular time

Superb

Exceptional

Exceptional

Exceptional

Pros: This is one of my most favorite hotels in Salt Lake. I only wish that the swimming pool was open year-round and otherwise its very well laid out. The rooms are very comfortable clean and very pet friendly. If you have a pet, whats my location I bring my

Cons: Nothing

Our one night stay was nice.

Pros: The property was very clean and organized.

Cons: Parking was a little confusing. We were not sure if we needed to register our car or if we had to pay do park

Superb

Pros: Very comfortable room (refurbished) with nice bathroom that had a large walk in shower. Fast and reliable free wifi internet. Good breakfast. Very friendly staff all around.