Reception staff were polite and helpful. Appreciate the attitude of client manager and cheff.

Superb

Pros: food was amazing, pool and facilities so good.

Cons: The hotel is the only nice place in the area. The closets thing to do or see is 1:30 mins away by car which wasn't very convenient for a short stay.

Very good

Pros: Rooms were nice and the sports bar was good. Staff were friendly.

Cons: The grounds were poorly maintained. Mud everywhere. Need more ground workers as it made the hotel seem unkept. Lift wasnt working correctly. Its a lot of money to stay there, if there are faults they should be fixed.

Very good

Perfect

excellent stay

Pros: nice location and very relaxing

Very good

Exceptional

Very good

Great hotel for a relaxing stay.

Pros: Beautiful hotel, lovely staff and delicious food! Great pool. Very relaxing stay.

Cons: Food and drinks were way over priced. Ordered 2 coffees from Gimanhala for 4500LKR that were undrinkable.

Pleasant

Pros: The pool was lovely, the rooms were clean. The resort itself was lovely and clean.

Cons: I chose the Shangri-La Hambanthota because it advertised to have a lot of leisure activities. I was really disappointed that most of the activities were an additional price to the rates that we paid to stay at the hotel. The rates for the hotel were higher than a lot of other places we stayed at in Sri Lanka and when booking I was happy to pay that as I thought all the activities were included. So I was very disappointed to find out that there were extra charges for the leisure activities. The hotel also lacked atmosphere. The pool was lovely but there wasnt any music by the pool. We go to Bali quite often and the management at this hotel would learn a lot from the hotel hideous in Bali. There were about 4 pool attendants that didnt have a lot to do. These attendants could be facilitating games by the pool and creating a fun atmosphere. There is a nice yoga deck outside, but no yoga. We needed up taking our phones and doing yoga online up there. Again quite disappointing. The tree top walk and rope swing were also extra on top of the room rates. The facilities were run down and there were no guests using them. I would suggest to this hotel to liven up the activities, up date the facilities for the activities. Have things like cultural shows at night for the guests, kandian dancing lessons etc. The resort is such a nice place with so much potential, its such a shame that the leisure facilities bring it down.

Exceptional

Pros: Amazing location

Exceptional

Pros: Swimming pool

Cons: We can't go to the beach of the hotel

Superb

Pros: They have one of the most beautiful golf course! Plus the property and the staff are amazing overall :)

Exceptional

Pros: Everything amazing

Cons: Nothing

Perfect

Disappointing. No value for the money I paid

Pros: None of it

Cons: Everything

Perfect

excellent

Pros: massive size of the resort you dont need anywhere the property itself has so much to offer

Cons: nothing.

none of the excursions we wanted were available