With a stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Surabaya Zoo. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.

Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

If you are thinking of bringing your pet and want to know if pets are allowed at Shangri-La Surabaya, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Shangri-La Surabaya are listed below.

Pets not allowed

Service animals not allowed

• Gap period enforced between guest stays - 24 hours
• Shield between guests and staff in main contact areas
• Temperature checks are available to guests
• Guest accommodation is sealed after cleaning
• Social distancing measures are in place
• Staff temperature checks are conducted regularly
• Guests are provided with free hand sanitizer
• Property is cleaned with disinfectant
• Cashless transactions are available
• Staff wears personal protective equipment
• Food service has been amended for enhanced safety
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Masks are available to guests
• Electrostatic spray is used for disinfection
• Contactless check-in is available
• Protective clothing is available to guests
• Essential workers only - NO
• Gloves are available to guests
• Masks are compulsory at the property
• No cribs (infant beds) available
• Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
• Contactless check-out is available
• Property confirms they are implementing guest safety measures
• Contactless food service / room service is available
• Individually-wrapped food options are available
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available for dinner
• Individually-wrapped food options are available through room service
• Individually-wrapped food options are available for breakfast
• Individually-wrapped food options are available for lunch
• Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
• Commonly-touched surfaces are cleaned with disinfectant