Nice comfortable and very clean hotel with great staff.

Pros: Very nice hotel presented to a high standard. Staff friendly and helpful I would recommend.

Cons: Nothing really.

a comfortable and friendly place to stay

Pros: staff were very helpful, despite my lack of German

Cons: nothing

Exceptional

Cozy hotel

Pros: Beautiful hotel in a beautiful small town

Nice property, overpriced restaurant.

Pros: The cleanliness of the property, the rooms.

Cons: The restaurant is overpriced and the attempt at Asian-Baden fusion is not worth it.

Exceptional

Pros: Quiet room, very good breakfast and amazing wellness facility

Cons: The pillows were uncomfortable

Perfect

Very good

all over ok

Pros: spa area

Cons: we has half-board for 59/65. To the restaurants invoice 6 for bread were added. Never had this before especially in a hotel / restaurant this class.

Exceptional

Pros: The warm welcome and attention by staff. The setting was idyllic. The breakfast was copious, and the dinners were delicious and something special. All in all, a memorable getaway with friends.

Cons: Can't think of a thing...

quiet and pretty location

Pros: The room was nice, the beds comfortable. Bathroom ok, shower was good We had booked through booking.com for our 1 night stay a parking space in the garage and dinner but somehow that did not get recorded. But thanks to the extremely efficient young man at reception who managed to persuade the owner to remove one of his cars out of the garage that was sorted. Many thanks for that. Restaurant also had no knowledge of a booking for us so we were send to the 2nd restaurant which was very modern, cold looking and uninviting. The food was more like samples in size, but tasty. Normal hotel buffet style breakfast.

Very good

Exceptional

Pros: Breakfast, room and sauna are excellent and met all expectations. It was an enjoyable one night stay on the way to Hanover.

Cons: A bit expensive and far from main attractions but it has its charm.

Very good

Pros: Great location Very clean

Cons: Bed uncomfortable for us both Expensive

Exceptional

Good

Pros: Check in and support from staff

Cons: Reserved Dinner Restaurant was closed .Breakfast things like Horseradish had been out on Sunday morning at 8:00 according the staff

Exceptional

Perfect

Exceptional

The hotel is beautiful, the service/staff is rubbish.

Pros: - The spa was lovely and the hotel is decorated very nicely. - The location is ideal and picturesque. - Rooms are decorated nicely, modern, clean

Cons: - the stars were very unhelpful. Upon arrival we received no information about the spa usage or where they were (the hotel is a maze so a quick explanation would have been helpful). I had to chase down multiple members of staff for directions who all seemed like it was painful to explain to me. - the rooms do not have a kettle in which I find bizarre. Even the most run down roadside hotels Ive been to have kettles so you can have tea or coffee in the morning. Instead you are forced to buy overpriced coffee at their bar or order room service where the service fee costs more than the drink. This would have made the stay relaxing rather than dreading getting out of bed at 7am on the hunt for coffee. - I had a lot of problems with the hotel before arriving. I was contacted by reception to say that I couldnt use the room Id booked the day before as I had a dog even though booking.com says the hotel was pet friendly. I was going to the hotel for my 30th birthday and had just booked it as another hotel had fallen through. My only option given was to book a spa suit for an extra 500 euros. I already pushed the boat out to pay for this room and if I cancelled I would have been stuck in the middle of Europe (we were travelling from another location on a Roadtrip) with nowhere to stay as I could not get my money back from the hotel for 7-14 days. I was absolutely distraught and crying. I had a panic attack talking on the phone with booking.com and then a couple of hours later the hotel said they would accommodate our stay with the dog. Suddenly they magically had a pet friendly room. So basically they lied to me in the first place causing me intense emotional harm. - my boyfriend requested that they do something nice for my birthday. They did not. - I asked for new towels and toilet roll from reception on one day in the morning, when we arrived back at night it was not there. - the pillows are terrible! - swimming pool womens changing rooms smells like cigarettes