Good

Good

Pros: We booked this hotel for it's close proximity to Rd Garden

Cons: Short on team members working, pretty sure the maintenance guy checked our bags for us. However we did have an overall good ex

Exceptional

Pros: We love the Onyx. Great little hotel close to TD Graden. Nice rooms. Small, but that's OK with us.

Cons: No on-site parking, but they do offer valet parking.

Good

Good

Good

Pros: Couldn't beat the location to the TD Garden, it was a short walk, very convenient after a concert. The rooms were decent too.

Cons: The shower in the room was weird, made a weird noise at times and water wasn't very hot.

Exceptional

Good

Passable

Nice clean modern hotel, great...

Pros: Location - walking distance to TD Garden and City Winery

Cons: Nothing

Highly recommended.

Pros: Room was clean and beds were comfortable. The design of the room & bathroom was very nice. Location was good just few steps across TD Garden. There are a lot of restaurants around the area. There is also a complimentary breakfast at the hotel lobby.

Cons: Nothing. We had a great stay.

Nice room. Terrible staff and...

Pros: The room was good and fairly spacious.

Cons: The room we stayed in (room 810) was directly next to a cleaners storage room and we were woken from as early as 7.45am each morning with cleaners spending the next 90 mins in and out of the store room and bumped and banged disrespectfully and made it impossible to sleep despite asking them (they just shrugged their shoulders). This happened every morning on the 7 nights we were staying there. The hotel staff did nothing to resolve this either with a bare minimum reply of ‘we’ll see what we can do’ but nothing changed. I understand the cleaners need to access the cupboard but they could try to at least be quiet and also close the door without leaving it to bang each time. They were also talking loudly amongst themselves and again with no care or regard for the hotel guests on the floor. Secondly, the hotel front desk staff were the worst I’ve ever know from my 30 plus years of traveling and staying in hotels. We never got any welcome or warming greeting when we checked in. The man working behind the counter had his earphones on and eating his takeout pizza at the front desk on show for customers to see. Extremely unprofessional. He basically muttered our room number, no further details and just handed our room keycard and went back to his mobile phone. The room itself was fine and no complaints in terms of the room. However the entrance and lobby area were very bland, cold feeling and very empty looking. I have stayed at the onyx two other times when it was under the Kimpton hotel umbrella and it was a much nicer looking lobby and overall entrance and seating area with a bar and tables. The tables have gone, the bar gone, about 3 bagels and 1 pastry for a so called continental breakfast and that was early morning approx 8.15am so it’s not like they’d run out. The entire setup was an embarrassment of a mess. The staff under kimpton were very polite, friendly and courteous which is the opposite of what the hotel now has.

Great location and good hotel...

Pros: Room was wheelchair accessible and had a roll in shower. One person in our party uses a wheelchair and our room was very comfortable for them.

Cons: Not enough draw space

Quiet and courteously run

Pros: Kind hotel staff, and the hotel was very quiet at night.

Cons: Could have used a nicer view but I'll take noise reduction over a skyline any day!

Great location for TD Gdns.

Pros: Location to TD Gardens

Cons: The TV didn't work. We stayed there for 2 nights and asked 3 times for it to be fixed. Disinterested staff on the desk said they would add it to the maintenance list. It was never resolved whilst we were there.

Location great hotel wasn't

Pros: Nothing

Cons: Terrible breakfast

Great friendly staff great location.

Pros: Close to where we were going.

Cons: No enough pillows or the pillows were not great I used 1 and it was ball by the end of the night. It was not a pillow at the end.

Good

Cons: The rooms were very small. Everything in the room had to be purchased. There was no coffee machine. The sheets were stained.

Quality versus price way out...

Pros: Poor facilities. The website photos does not reflect the actual facilities. Poor breakfast No Bar- was closed??

Cons: Not maintained well. Only the room was maintained.

Exceptional