Metropolitan at The 9, Autograph Collection

  • 2017 E 9th St , Cleveland, Ohio 44115
  • 2017 E 9th St , Cleveland, Ohio - 44115
  • 855-516-1090
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Suite, Multiple Beds, Non Smoking
Suite, Multiple Beds, Non Smoking
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2 Queen Beds and 1 Double Sofa Bed

624 sq feet


Layout of Suite, Multiple Beds, Non Smoking - Separate sitting area

Internet - Free WiFi

In Room Entertainment - 55-inch LED TV, premium channels, and iPod dock

Bed Type and Features - Blackout drapes/curtains, turndown service, and bed sheets

Restrooms & Showers - Private bathroom, separate bathtub and shower, designer toiletries, and a hair dryer

Extra Features - Safe, double sofa bed, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, lever door handles, closed-captioned TV, low-height door lock, low-height view port in door, visual fire alarm, roll-in shower, low-height electrical outlets in bathroom, height-adjustable showerhead, wheelchair-width doorways, and braille signage

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • doorways with Wheelchair width
  • Non Smoking
  • TV
  • adjustable Height showerhead
  • Turndown service
  • TV - Closed captioned
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • bathtub and shower (Separate)
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Designer toiletries
  • docking station for iPod
  • TV - Premium channels
  • Bath Towels Provided
  • Room Linens provided
  • bathroom with Lowered electrical outlets
  • Roll in shower
  • Adjoining-Connecting rooms available
  • Lowered peephole - view port in door
  • LED TV
  • Lowered locks - deadbolt
  • Visual fire alarm
  • Lever door handles
  • Braille signage
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Cable/satellite TV service
  • Iron - ironing board
  • Complimentary Rollaway - extra beds
  • In room safe
  • Sofa-bed
  • Sitting area (Separate)
  • TV - Cable Service
  • Complimentary cribs/infant beds
Premium Room, 1 King Bed, Non Smoking, City View
Premium Room, 1 King Bed, Non Smoking, City View
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1 King Bed

400-sq-foot room with city views


Layout of Premium Room, 1 King Bed, Non Smoking, City View - Separate sitting area

Internet - Free WiFi

In Room Entertainment - 55-inch LED TV, premium channels, and iPod dock

Bed Type and Features - Blackout drapes/curtains, turndown service, and bed sheets

Restrooms & Showers - Private bathroom, shower, designer toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and phone; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, lever door handles, closed-captioned TV, low-height door lock, low-height view port in door, visual fire alarm, roll-in shower, low-height electrical outlets in bathroom, height-adjustable showerhead, wheelchair-width doorways, and braille signage

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • doorways with Wheelchair width
  • Non Smoking
  • TV
  • adjustable Height showerhead
  • Turndown service
  • TV - Closed captioned
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Designer toiletries
  • docking station for iPod
  • TV - Premium channels
  • Bath Towels Provided
  • Room Linens provided
  • bathroom with Lowered electrical outlets
  • Roll in shower
  • Adjoining-Connecting rooms available
  • Lowered peephole - view port in door
  • LED TV
  • Shower only
  • Lowered locks - deadbolt
  • Visual fire alarm
  • Lever door handles
  • Braille signage
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Cable/satellite TV service
  • Iron - ironing board
  • Complimentary Rollaway - extra beds
  • In room safe
  • Sitting area (Separate)
  • TV - Cable Service
  • Complimentary cribs/infant beds
Suite, 1 Queen Bed, Non Smoking
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1 Queen Bed

624 sq feet


Layout of Suite, 1 Queen Bed, Non Smoking - Separate sitting area

Internet - Free WiFi

In Room Entertainment - 55-inch LED TV, premium channels, and iPod dock

Bed Type and Features - Blackout drapes/curtains, turndown service, and bed sheets

Restrooms & Showers - Private bathroom, shower, designer toiletries, and a hair dryer

Extra Features - Safe, double sofa bed, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, lever door handles, closed-captioned TV, low-height door lock, low-height view port in door, visual fire alarm, roll-in shower, low-height electrical outlets in bathroom, height-adjustable showerhead, wheelchair-width doorways, and braille signage

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • doorways with Wheelchair width
  • Non Smoking
  • TV
  • adjustable Height showerhead
  • Turndown service
  • TV - Closed captioned
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Designer toiletries
  • docking station for iPod
  • TV - Premium channels
  • Bath Towels Provided
  • Room Linens provided
  • bathroom with Lowered electrical outlets
  • Roll in shower
  • Adjoining-Connecting rooms available
  • Lowered peephole - view port in door
  • LED TV
  • Shower only
  • Lowered locks - deadbolt
  • Visual fire alarm
  • Lever door handles
  • Braille signage
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Cable/satellite TV service
  • Iron - ironing board
  • Complimentary Rollaway - extra beds
  • In room safe
  • Sofa-bed
  • Sitting area (Separate)
  • TV - Cable Service
  • Complimentary cribs/infant beds
Room, 2 Queen Beds, Non Smoking
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2 Queen Beds

387 sq feet


Layout of Room, 2 Queen Beds, Non Smoking - Separate sitting area

Internet - Free WiFi

In Room Entertainment - 55-inch LED TV, premium channels, and iPod dock

Bed Type and Features - Blackout drapes/curtains, turndown service, and bed sheets

Restrooms & Showers - Private bathroom, shower, designer toiletries, and a hair dryer

Extra Features - Safe, double sofa bed, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, lever door handles, closed-captioned TV, low-height door lock, low-height view port in door, visual fire alarm, roll-in shower, low-height electrical outlets in bathroom, height-adjustable showerhead, wheelchair-width doorways, and braille signage

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • doorways with Wheelchair width
  • Non Smoking
  • TV
  • adjustable Height showerhead
  • Turndown service
  • TV - Closed captioned
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Designer toiletries
  • docking station for iPod
  • TV - Premium channels
  • Bath Towels Provided
  • Room Linens provided
  • bathroom with Lowered electrical outlets
  • Roll in shower
  • Adjoining-Connecting rooms available
  • Lowered peephole - view port in door
  • LED TV
  • Shower only
  • Lowered locks - deadbolt
  • Visual fire alarm
  • Lever door handles
  • Braille signage
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Cable/satellite TV service
  • Iron - ironing board
  • Complimentary Rollaway - extra beds
  • In room safe
  • Sofa-bed
  • Sitting area (Separate)
  • TV - Cable Service
  • Complimentary cribs/infant beds
Suite, 1 King Bed with Sofa bed, Non Smoking
Suite, 1 King Bed with Sofa bed, Non Smoking
View room details and amenities View details & amenities
Check Rates Check Rates

Check savings and offers!

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1 King Bed and 1 Double Sofa Bed

624 sq feet


Layout of Suite, 1 King Bed with Sofa bed, Non Smoking - Separate sitting area

Internet - Free WiFi

In Room Entertainment - 55-inch LED TV, premium channels, and iPod dock

Bed Type and Features - Blackout drapes/curtains, turndown service, and bed sheets

Restrooms & Showers - Private bathroom, separate bathtub and shower, designer toiletries, and a hair dryer

Extra Features - Safe, double sofa bed, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, lever door handles, closed-captioned TV, low-height door lock, low-height view port in door, visual fire alarm, roll-in shower, low-height electrical outlets in bathroom, height-adjustable showerhead, wheelchair-width doorways, and braille signage

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • doorways with Wheelchair width
  • Non Smoking
  • TV
  • adjustable Height showerhead
  • Turndown service
  • TV - Closed captioned
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • bathtub and shower (Separate)
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Designer toiletries
  • docking station for iPod
  • TV - Premium channels
  • Bath Towels Provided
  • Room Linens provided
  • bathroom with Lowered electrical outlets
  • Roll in shower
  • Adjoining-Connecting rooms available
  • Lowered peephole - view port in door
  • LED TV
  • Lowered locks - deadbolt
  • Visual fire alarm
  • Lever door handles
  • Braille signage
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Cable/satellite TV service
  • Iron - ironing board
  • Complimentary Rollaway - extra beds
  • In room safe
  • Sofa-bed
  • Sitting area (Separate)
  • TV - Cable Service
  • Complimentary cribs/infant beds
Room, 1 King Bed, Non Smoking
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

1 King Bed

387 sq feet


Layout of Room, 1 King Bed, Non Smoking - Separate sitting area

Internet - Free WiFi

In Room Entertainment - 55-inch LED TV, premium channels, and iPod dock

Bed Type and Features - Blackout drapes/curtains, turndown service, and bed sheets

Restrooms & Showers - Private bathroom, shower, designer toiletries, and a hair dryer

Extra Features - Safe, double sofa bed, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, lever door handles, closed-captioned TV, low-height door lock, low-height view port in door, visual fire alarm, roll-in shower, low-height electrical outlets in bathroom, height-adjustable showerhead, wheelchair-width doorways, and braille signage

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • doorways with Wheelchair width
  • Non Smoking
  • TV
  • adjustable Height showerhead
  • Turndown service
  • TV - Closed captioned
  • Grab-bar near toilet
  • Blackout drapes-curtains
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Phone
  • Designer toiletries
  • docking station for iPod
  • TV - Premium channels
  • Bath Towels Provided
  • Room Linens provided
  • bathroom with Lowered electrical outlets
  • Roll in shower
  • Adjoining-Connecting rooms available
  • Lowered peephole - view port in door
  • LED TV
  • Shower only
  • Lowered locks - deadbolt
  • Visual fire alarm
  • Lever door handles
  • Braille signage
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Cable/satellite TV service
  • Iron - ironing board
  • Complimentary Rollaway - extra beds
  • In room safe
  • Sofa-bed
  • Sitting area (Separate)
  • TV - Cable Service
  • Complimentary cribs/infant beds
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Metropolitan at The 9, Autograph Collection Hotel

Hotel Location & Nearby Attractions

A stay at Metropolitan at The 9, Autograph Collection places you in the heart of Cleveland, within a 5-minute walk of Progressive Field and Rocket Mortgage FieldHouse. This 4-star hotel is 0.8 mi (1.3 km) from Rock and Roll Hall of Fame and 3.3 mi (5.3 km) from Cleveland Clinic.

Popular Hotel Amenities and Features

Enjoy recreation amenities such as a 24-hour health club or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Business, Other Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has facilities measuring 14000 square feet (1260 square meters), including conference space.

Restaurants, Bars, Lounge & Dining options

You can enjoy a meal at the restaurant serving the guests of Metropolitan at The 9, Autograph Collection, or stop in at the grocery/convenience store. Relax with a refreshing drink at one of the 2 bars/lounges.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 156 air-conditioned rooms featuring iPod docking stations and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and separate sitting areas.

Pet Policy for Metropolitan at The 9, Autograph Collection
If you are thinking of bringing your pet and want to know if pets are allowed at Metropolitan at The 9, Autograph Collection, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Metropolitan at The 9, Autograph Collection are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Professional property host/manager
LGBTQ friendly
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures

Metropolitan at The 9, Autograph Collection Hotel Amenities


Accessibility
  • Wheelchair accessible - may have limitations
  • In room accessibility
  • Wheelchair Accessible bathroom
Business, Conference & Meetings
  • Ballroom on site
  • Meeting rooms on site
  • Conference Facilities
  • Wedding & banquet services
  • Business center on site
  • Conference space & rooms
  • Conference space size : feet -
Fitness Services
  • 24/7 health club
  • GYM - Fitness facilities
General Amenities
  • Meeting Room Facilities
  • Wheelchair-accessible path to elevator
  • Valet for wheelchair-equipped vehicle
General Amenities
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Well-lit path to entrance
  • Internet access in public areas - high speed
  • Stair-free path to entrance
  • Hotel Restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair accessible path of travel
General Amenities
  • Dry cleaning & laundry service
  • Elevator & lift on property
  • ATM & banking on site
Internet
  • Free internet
Lobby Level Services
  • Express check out
  • 24/7 front desk
  • Safe deposit box at front desk
  • Concierge service
Outdoor
  • Rooftop terrace
Parking Services
  • Valet parking - Extra Charge
Property Features
  • Roll in shower
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Number of restaurants -
Shopping
  • Gift shops or news stand
  • Grocery - convenience store

About Autograph Collection Hotels By Marriott Brand Hotels

An assortment of handpicked boutique hotels makes up the Autograph Collection Hotels. Each hotel has its own distinct personality showcased through their visionary design and eclectic features. Over 170 hotels in 32 countries are licensed under the Autograph Collection Hotels brand with its parent company, Marriott International at its helm.

The best designed hotels of the Autograph Collection, to name just a few, are Boscolo Budapest, Budapest; Scrub Island Resort and Spa, British Virgin Islands and the Kameha Grand Zurich, Switzerland. From the ceiling frescoes and opulent interior with towering columns and turrets, the Boscolo Budapest fused together Baroque, Renaissance and art nouveau influences in its magnificent structural design; which is quite the opposite for the Scrub Island Resort and Spa. Multiple luxurious villas are adorned with private balconies, high ceilings and rooms styled with tranquil colors and textures. They lined the coast making each one a private island retreat. And the design behind the Kameha Grand Zurich was emblazoned with all things Swiss. Chocolate, bank vaults, watch making, which the Swiss were well known for, were integrated into its quirky but modern design.

No two hotels from the Autograph Collection share the same design concept. They take pride in their standout charm and impeccable service.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Metropolitan at The 9, Autograph Collection - Cleveland, Ohio Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Progressive Field - 0.3 km / 0.2 mi
Rocket Mortgage FieldHouse - 0.4 km / 0.2 mi
The Corner Alley - 0.4 km / 0.2 mi
Cathedral of St. John the Evangelist - 0.4 km / 0.2 mi
Cleveland Arcade - 0.4 km / 0.3 mi
East 4th Street - 0.4 km / 0.3 mi
Allen Theatre - 0.5 km / 0.3 mi
PlayhouseSquare Centre - 0.5 km / 0.3 mi
Huntington Bank Building - 0.6 km / 0.4 mi
Cleveland Public Library - 0.6 km / 0.4 mi
Cleveland State University - 0.6 km / 0.4 mi
Soldiers and Sailors Monument - 0.7 km / 0.4 mi
Horseshoe Casino - 0.7 km / 0.4 mi
Public Square - 0.7 km / 0.4 mi
Tower City Center - 0.7 km / 0.5 mi

The nearest airports are:
Cleveland Hopkins International Airport (CLE) - 19.3 km / 12 mi
Cleveland, OH (BKL-Burke Lakefront) - 2.7 km / 1.7 mi
Cleveland, OH (CGF-Cuyahoga County) - 23.1 km / 14.3 mi

The preferred airport for Metropolitan at The 9, Autograph Collection is Cleveland Hopkins International Airport (CLE).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Cleveland, Ohio Hotels

 
 

Helpful Info & FAQs

What is the check-in policy?

The checking times for Metropolitan at The 9, Autograph Collection are between 4:00 PM and 2:00 AM. The minimum age to check-in is 21.

What is the check-out time?

This Metropolitan at The 9, Autograph Collection's check-out time is 12:00 PM.

What brand is Metropolitan at The 9, Autograph Collection?

Metropolitan at The 9, Autograph Collection is a part of Autograph Collection Hotels By Marriott.

What is the street address for Metropolitan at The 9, Autograph Collection?

The address for Metropolitan at The 9, Autograph Collection is 2017 E 9th St, Cleveland, Ohio 44115

What is the price for tonight?

Based on recent averages, the price for tonight can start at 219.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 219 per night.

How many guest rooms are at Metropolitan at The 9, Autograph Collection?

The Metropolitan at The 9, Autograph Collection has a total of 156 guest rooms.

How many floors does the Metropolitan at The 9, Autograph Collection have?

This Cleveland hotel has 13 floors.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include Boutique, Family.

Recommended landmarks, attractions or things to do around METROPOLITAN AT THE 9, AUTOGRAPH COLLECTION?

METROPOLITAN AT THE 9, AUTOGRAPH COLLECTION is within minutes from Progressive Field - 0.3 km / 0.2 mi , Rocket Mortgage FieldHouse - 0.4 km / 0.2 mi and The Corner Alley - 0.4 km / 0.2 mi

Which the best airport near METROPOLITAN AT THE 9, AUTOGRAPH COLLECTION?

The preferred airport for Metropolitan at The 9, Autograph Collection is Cleveland Hopkins International Airport (CLE). The airport is conveniently located when visiting this Cleveland hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Metropolitan at The 9, Autograph Collection Reviews Summary

UserBrenda
1/10
 
Very Poor
not worth the money. Hilton...

Pros: location. beautiful building
Cons: staff was rude. room was dirty. lobby smelled of rotten egg. lack of usual amenities such as water, garbage cans, etc. no convenience store of first floor for water/drinks.
UserAngela
1/10
 
Very Poor
Bad

UserGervon
10/10
 
Exceptional
Exceptional

UserRichard
5/10
 
Fair
cold with art and design...

Pros: it was designed with current trends.
Cons: the lobby was very cold. the room was focused more on design vs function for the visitor. such as the lighting. harsh overhead lights and the light by the bed was harsh as well. there was no waste basket in the bedroom or sitting area. No table to sit at to eat or desk to work at. again lighting poor. the tv’s in the room only gave spectrum tv No prime or Netflix. The tv didn’t connect to the wifi so you couldn’t even screen your smart phone computer or iPad. the bathroom again harsh overhead lights. Not practical. the shower had a stationary overhead rain head, looks pretty and current, but not practical for a guest as there was not removable shower head for those who don’t want to be soaked. also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for coffee in the morning. it seems the whole space focused on art and design, not the guests comfort.
UserAnonymous
10/10
 
Exceptional
Exceptional

UserAshley
10/10
 
Exceptional
We really enjoyed the smoked...

Pros: The bars were exceptional! Especially loved the soaking tub in our room. It was a perfect spot for a date night!
Cons: I wish it were more affordable. You definitely get what you pay for!
UserTodd
10/10
 
Exceptional
Exceptional

UserJoseph
9/10
 
Wonderful
great

Pros: Great staff. very accommodating
UserPreston
10/10
 
Exceptional
Exceptional

UserTynetta
10/10
 
Exceptional
unexpected trip

Pros: location cleanliness
Cons: n/a
UserJohn
4/10
 
Disappointing
Frustrating. Lovely staff.

Pros: The chef wasn't there so I couldn't get any food. There was no house keeping service. There was no electrical outlets for international plugs and no adapters available....so I had no phone... I was totally pissed off.
UserMaha
5/10
 
Fair
value is make me expect...

Pros: location
Cons: no good service not clean
UserCalvin
8/10
 
Very Good
Very good

UserTrascasa
5/10
 
Fair
ok but too expensive for...

Pros: staff was nice
Cons: lack of staff, didn’t clean my room. Too expensive for the valie of the stay.
UserSakinah
10/10
 
Exceptional
Exceptional in every way!

Pros: Everything was wonderful! Perfect in every way! Loved the smoked old fashioned at Ledger! Customer service amazing! The King Suite was the perfect definition of luxe! Could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was hot, fresh, and suited for people who do not eat pork.
UserHolly
6/10
 
Pleasant
Pleasant

Pros: ordered room service that never came. called and were told that food was delivered to wrong room. waited a total of 1 hour and 30 minutes and never received a meal, checked out and left
Cons: foor service
UserChineika
1/10
 
Very Poor
the roof top bar was...

Pros: nothing
Cons: the roof top bar was closed. I called to make sure all amenities were open before I checked in and they told me they were and that it would be fireworks show for the Fourth of July holiday and I was deceived. once I get there they said they were closed so my holiday and also my birthday (which is what I was celebrating) was ruined. the next day I go get breakfast, which I had to fight for because they told me that breakfast wasn’t included in the room rate, it was an error breakfast was in fact included in the room rate. went through all that trouble only to find out they were out of the main breakfast items. I called to make a complaint and got totally blown off as if my time and my money that was wasted didn’t matter. they didn’t even care to compensate me in any type of way. I will never ever patronize this place again. very, very, very disappointed. they made me feel less then and I don’t like that. to just totally disregard my complaint and justify why it happened, is just very poor customer service.
UserStephanie
10/10
 
Exceptional
Exceptional

UserNick
10/10
 
Exceptional
Exceptional

UserAnonymous
3/10
 
Poor
Poor

Pros: Customer service
Cons: when I called down to the helpdesk to let them know my TV wasn’t working and they told me it wasn’t anyone on duty to fix it my only option was moved to another room and I stayed it to her it’s 11 o’clock at night and I have a lot of things in here I’m not going to be able to move all of the stuff
 
Hotel Location & Nearby Attractions

A stay at Metropolitan at The 9, Autograph Collection places you in the heart of Cleveland, within a 5-minute walk of Progressive Field and Rocket Mortgage FieldHouse. This 4-star hotel is 0.8 mi (1.3 km) from Rock and Roll Hall of Fame and 3.3 mi (5.3 km) from Cleveland Clinic.

Popular Hotel Amenities and Features

Enjoy recreation amenities such as a 24-hour health club or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Business, Other Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has facilities measuring 14000 square feet (1260 square meters), including conference space.

Restaurants, Bars, Lounge & Dining options

You can enjoy a meal at the restaurant serving the guests of Metropolitan at The 9, Autograph Collection, or stop in at the grocery/convenience store. Relax with a refreshing drink at one of the 2 bars/lounges.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 156 air-conditioned rooms featuring iPod docking stations and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and separate sitting areas.

Pet Policy for Metropolitan at The 9, Autograph Collection
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Metropolitan at The 9, Autograph Collection, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Metropolitan at The 9, Autograph Collection are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Professional property host/manager
LGBTQ friendly
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures

Metropolitan at The 9, Autograph Collection Hotel Amenities

Accessibility
  • Wheelchair accessible - may have limitations
  • In room accessibility
  • Wheelchair Accessible bathroom
Business, Conference & Meetings
  • Ballroom on site
  • Meeting rooms on site
  • Conference Facilities
  • Wedding & banquet services
  • Business center on site
  • Conference space & rooms
  • Conference space size : feet -
Fitness Services
  • 24/7 health club
  • GYM - Fitness facilities
General Amenities
  • Meeting Room Facilities
  • Wheelchair-accessible path to elevator
  • Valet for wheelchair-equipped vehicle
General Amenities
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Well-lit path to entrance
  • Internet access in public areas - high speed
  • Stair-free path to entrance
  • Hotel Restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair accessible path of travel
General Amenities
  • Dry cleaning & laundry service
  • Elevator & lift on property
  • ATM & banking on site
Internet
  • Free internet
Lobby Level Services
  • Express check out
  • 24/7 front desk
  • Safe deposit box at front desk
  • Concierge service
Outdoor
  • Rooftop terrace
Parking Services
  • Valet parking - Extra Charge
Property Features
  • Roll in shower
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Number of restaurants -
Shopping
  • Gift shops or news stand
  • Grocery - convenience store

About Autograph Collection Hotels By Marriott Brand Hotels

An assortment of handpicked boutique hotels makes up the Autograph Collection Hotels. Each hotel has its own distinct personality showcased through their visionary design and eclectic features. Over 170 hotels in 32 countries are licensed under the Autograph Collection Hotels brand with its parent company, Marriott International at its helm.

The best designed hotels of the Autograph Collection, to name just a few, are Boscolo Budapest, Budapest; Scrub Island Resort and Spa, British Virgin Islands and the Kameha Grand Zurich, Switzerland. From the ceiling frescoes and opulent interior with towering columns and turrets, the Boscolo Budapest fused together Baroque, Renaissance and art nouveau influences in its magnificent structural design; which is quite the opposite for the Scrub Island Resort and Spa. Multiple luxurious villas are adorned with private balconies, high ceilings and rooms styled with tranquil colors and textures. They lined the coast making each one a private island retreat. And the design behind the Kameha Grand Zurich was emblazoned with all things Swiss. Chocolate, bank vaults, watch making, which the Swiss were well known for, were integrated into its quirky but modern design.

No two hotels from the Autograph Collection share the same design concept. They take pride in their standout charm and impeccable service.

Distances are displayed to the nearest 0.1 mile and kilometer.

Progressive Field - 0.3 km / 0.2 mi
Rocket Mortgage FieldHouse - 0.4 km / 0.2 mi
The Corner Alley - 0.4 km / 0.2 mi
Cathedral of St. John the Evangelist - 0.4 km / 0.2 mi
Cleveland Arcade - 0.4 km / 0.3 mi
East 4th Street - 0.4 km / 0.3 mi
Allen Theatre - 0.5 km / 0.3 mi
PlayhouseSquare Centre - 0.5 km / 0.3 mi
Huntington Bank Building - 0.6 km / 0.4 mi
Cleveland Public Library - 0.6 km / 0.4 mi
Cleveland State University - 0.6 km / 0.4 mi
Soldiers and Sailors Monument - 0.7 km / 0.4 mi
Horseshoe Casino - 0.7 km / 0.4 mi
Public Square - 0.7 km / 0.4 mi
Tower City Center - 0.7 km / 0.5 mi

The nearest airports are:
Cleveland Hopkins International Airport (CLE) - 19.3 km / 12 mi
Cleveland, OH (BKL-Burke Lakefront) - 2.7 km / 1.7 mi
Cleveland, OH (CGF-Cuyahoga County) - 23.1 km / 14.3 mi

The preferred airport for Metropolitan at The 9, Autograph Collection is Cleveland Hopkins International Airport (CLE).

User
Brenda
 
1/10
Very Poor
not worth the money. Hilton...

Pros: location. beautiful building
Cons: staff was rude. room was dirty. lobby smelled of rotten egg. lack of usual amenities such as water, garbage cans, etc. no convenience store of first floor for water/drinks.
User
Angela
 
1/10
Very Poor
Bad

User
Gervon
 
10/10
Exceptional
Exceptional

User
Richard
 
5/10
Fair
cold with art and design...

Pros: it was designed with current trends.
Cons: the lobby was very cold. the room was focused more on design vs function for the visitor. such as the lighting. harsh overhead lights and the light by the bed was harsh as well. there was no waste basket in the bedroom or sitting area. No table to sit at to eat or desk to work at. again lighting poor. the tv’s in the room only gave spectrum tv No prime or Netflix. The tv didn’t connect to the wifi so you couldn’t even screen your smart phone computer or iPad. the bathroom again harsh overhead lights. Not practical. the shower had a stationary overhead rain head, looks pretty and current, but not practical for a guest as there was not removable shower head for those who don’t want to be soaked. also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for coffee in the morning. it seems the whole space focused on art and design, not the guests comfort.
User
Anonymous
 
10/10
Exceptional
Exceptional

User
Ashley
 
10/10
Exceptional
We really enjoyed the smoked...

Pros: The bars were exceptional! Especially loved the soaking tub in our room. It was a perfect spot for a date night!
Cons: I wish it were more affordable. You definitely get what you pay for!
User
Todd
 
10/10
Exceptional
Exceptional

User
Joseph
 
9/10
Wonderful
great

Pros: Great staff. very accommodating
User
Preston
 
10/10
Exceptional
Exceptional

User
Tynetta
 
10/10
Exceptional
unexpected trip

Pros: location cleanliness
Cons: n/a
User
John
 
4/10
Disappointing
Frustrating. Lovely staff.

Pros: The chef wasn't there so I couldn't get any food. There was no house keeping service. There was no electrical outlets for international plugs and no adapters available....so I had no phone... I was totally pissed off.
User
Maha
 
5/10
Fair
value is make me expect...

Pros: location
Cons: no good service not clean
User
Calvin
 
8/10
Very Good
Very good

User
Trascasa
 
5/10
Fair
ok but too expensive for...

Pros: staff was nice
Cons: lack of staff, didn’t clean my room. Too expensive for the valie of the stay.
User
Sakinah
 
10/10
Exceptional
Exceptional in every way!

Pros: Everything was wonderful! Perfect in every way! Loved the smoked old fashioned at Ledger! Customer service amazing! The King Suite was the perfect definition of luxe! Could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was hot, fresh, and suited for people who do not eat pork.
User
Holly
 
6/10
Pleasant
Pleasant

Pros: ordered room service that never came. called and were told that food was delivered to wrong room. waited a total of 1 hour and 30 minutes and never received a meal, checked out and left
Cons: foor service
User
Chineika
 
1/10
Very Poor
the roof top bar was...

Pros: nothing
Cons: the roof top bar was closed. I called to make sure all amenities were open before I checked in and they told me they were and that it would be fireworks show for the Fourth of July holiday and I was deceived. once I get there they said they were closed so my holiday and also my birthday (which is what I was celebrating) was ruined. the next day I go get breakfast, which I had to fight for because they told me that breakfast wasn’t included in the room rate, it was an error breakfast was in fact included in the room rate. went through all that trouble only to find out they were out of the main breakfast items. I called to make a complaint and got totally blown off as if my time and my money that was wasted didn’t matter. they didn’t even care to compensate me in any type of way. I will never ever patronize this place again. very, very, very disappointed. they made me feel less then and I don’t like that. to just totally disregard my complaint and justify why it happened, is just very poor customer service.
User
Stephanie
 
10/10
Exceptional
Exceptional

User
Nick
 
10/10
Exceptional
Exceptional

User
Anonymous
 
3/10
Poor
Poor

Pros: Customer service
Cons: when I called down to the helpdesk to let them know my TV wasn’t working and they told me it wasn’t anyone on duty to fix it my only option was moved to another room and I stayed it to her it’s 11 o’clock at night and I have a lot of things in here I’m not going to be able to move all of the stuff