Cons: There was a very load compressor that ran all night outside my window and made sleeping very difficult. Hotel is aware of it. It is part of the restaurant below.
Robert
Good
Good
Taras
Very Good
Very good
Dusty
Exceptional
Perfect
Anonymous
Exceptional
Wow!
Adam
Exceptional
Perfect
Roxanne
Exceptional
Exceptional
Pros: Were a big group of 5 and they had rooms big enough to accommodate us
George
Exceptional
Exceptional
Pros: Great location too bad it is closing
Elaine
Disappointing
Nice hotel. Shame about the...
Pros: The room was very comfortable and well maintained. The tea and coffee on the 2nd floor was very welcome! Sarabeths was good for dinner and very convenient. Location close to Central Park and the Guggenheim was excellent.
Cons: The lady on check in was very rude and interrupted us several times, answering the phone while we were mid sentence. She was unhelpful in answering our questions and did not offer any information on the hotel at all. The lady who was there on check out was not much better. Front of house staff need some serious training in basic manners and customer service, especially since they are the first and last points of contact for guests and therefore give the first and lasting impressions of a hotel. We completed the hotel's own email survey and highlighted this to them earlier this week and they did not bother to respond. We won't be back on future trips to NYC, and won't be recommending this hotel.
David
Exceptional
Perfect
Sarah
Good
It was okay
Pros: It was decent and clean. Bed was comfy and the bathroom was very spacious.
Cons: The bathroom smelt so much of bleach. It was very overpowering. The upside to that is you know it was cleaned. Like I said it was okay... did the job of just a goodnight sleep.
Lady on front desk was also okay, nothing exceptional.
Mari-carmen
Good
Good
Anonymous
Exceptional
Perfect
Huldis
Good
Good
Linda
Very Good
Fabulous
Pros: Great location for upper East Side museums; plenty of good restaurants nearby.
Cons: N/A
Erin
Very Good
Very good
Pros: The room was lovely, spacious, and accommodated my family nicely.