With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Santiago Bernabéu Stadium and Paseo de la Castellana. This luxury hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

Be sure to enjoy recreational amenities, including a nightclub, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

The following facilities or services will be unavailable from October 2 2023 to June 15 2024 (dates subject to change):

• One of the bars/lounges

The following facilities are closed seasonally each year. They will be closed from October 2 to June 15:

• Swimming pool

Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

If you are thinking of bringing your pet and want to know if pets are allowed at Hotel Puerta América, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Hotel Puerta América are listed below.

Pets not allowed

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Shield between guests and staff in main contact areas
• Property confirms they are implementing guest safety measures
• Contactless food service / room service is available
• Temperature checks are available to guests
• Social distancing measures are in place
• Staff temperature checks are conducted regularly
• Property confirms they are implementing enhanced cleaning measures
• Guests are provided with free hand sanitizer
• Property is cleaned with disinfectant
• Cashless transactions are available
• Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
• Staff wears personal protective equipment
• Food service has been amended for enhanced safety
• Reservation might be required for some facilities onsite
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Masks are available to guests
• Electrostatic spray is used for disinfection
• Protective clothing is available to guests
• Gloves are available to guests
• Property does not offer onsite COVID-19 testing
• Masks are compulsory at the property
• Commonly-touched surfaces are cleaned with disinfectant