Superb

Exceptional

Pros: Breakfast and among other things!

Cons: The pool was closed, but we was accommdated to a near by hotel!°

Pleasant

Pros: Good location. Breakfast was good

Cons: Beds could be a little more comfortable. A/c didn't work that great.

Fantastic!!! I will see you...

Pros: It is my ‘go to’ hotel in Ruidoso. Pleasant staff, great location and nice and clean.

Cons: N/A

Pros: very clean. Great location.

Cons: Staff was not available to address us needing additional blankets.

Great location, hope they improve

Pros: the location is always good

Cons: we got first a stinky room, they knew it had a certain smell that wasnt going away and still gave it to us. We had to change room. Breakfast it's pretty basic but this time was really bad, no warm food, only pain bread, waffles and the coffeeee was not good filtered. Will think twince to stay next time.

Great value

Pros: hot and had a great variety of choices

Cons: There was a fire alarm at 1 a.m. Grateful that there's was no fire! Chlorine in spa was overwhelming.

The pool was disappointing it...

Pros: The location was great.

Cons: The pool had way too much chemical. The water was cloudy. It burned the inside of our nose and throats. Left our skin really dry . Ran into the old maintenance guy saying that was always an issue. The pool was one of the main reason why we stayed. Kids have to swim and this was a HUGE disappointment .

Wonderful!!!!

Pros: Brandon at the front desk is exceptionally welcoming and helpful.

Cons: It was a pleasant stay.

Good

Pros: Good breakfast and the beds were great - actually a bit firm so you didn't sink into the mattress like you do at so many other hotels!

Stayed 3 times since 2024...

Pros: Breakfast problems not enough food at 8:00am, coffee had grounds in it 2 days in a row. No waffle mix it had run out.

Cons: Fix the room’s electric plugs so I could use the microwave and coffee maker and refrigerator all at the same time. Very disappointed this time.

Great stay work in rooms...

Pros: Receptions were outstanding I believe her name is Melly older lady she made our stay wonderful and also the housekeeping young lady with short hair was outstanding giving us things we needed for a great stay . Absolutely one back again

Cons: Rooms were a bit dirty under the sofa bed , food wrappers and dirty napkins and behind the tv was an old sock .

Very good

From quaint and clean to...

Pros: The breakfast had a good selection, and the staff was kind.

Cons: When we first arrived, the hotel seemed quaint and clean. We soon learned things were not as they appeared.There was something clogging our toilet, and the air conditioner was not working the first night. The toilet was fixed the first night. However, we were told to simply open the window in order to refresh our room. The AC had a quick fix the following day. The frontdesk attendant was not extremely foul-mouthed. When I asked him for pool towels, he rolled his eyes turned and went to retrieve them. I tried to get close so that he didn't have to walk so much because he was in pain. What he didn't know was that I could hear him swearing about having to go back and forth while his foot was hurting so badly. He may have simply needed the night off to rest his hurting limb. We found two different socks that did not belong to us in the room;one on the floor and the other rolled up in the sheets to one of the beds near the bottom. My daughter came home with bed bug bites from the trip. She was the only one to sleep in the sheets on a separate bed that I. The general manager gave us approximately an $80 discount, which still is not reflected in my bank statement. Unfortunately, I would not stay here again.

Exceptional

Pros: The location is great, just a short walk into town, and there are lots of bars and restaurants nearby. The hotel includes hot breakfast was good. Overall, I would definitely recommend this hotel to anyone looking for a good hotel in Ruidoso nm

Cons: The check out is 11am we were knock 3 times and front desk call us also.i was traveling with wife and kids Gave us a break

Was ok

Pros: Location

Cons: Rooms very small Felt like I was going to fall through the shower on the 3rd floor

average..cleaning staff was nice and...

Pros: Breakfast didnt have meat choices..toaster was broken coffee was Aweful... night attendant didnt want to make a fresh pot

Cons: the fire alarm was triggered and there was no apology for waking us up at 1:21am.It would be nice to talk about an exit strategy in case of a fire or mishap when we check in

Disappointing

Cons: The pool and hot tub were disgusting

Pros: It was clean.