Pros: Good hotel with very friendly, nice and helpful staff. Decent breakfast at a good price. Location is good, close to milano centrale and 5min walk to metro for centre. Rooms cleaned very well.
Cannot complain much at all
Cons: Not a dislike however no shower gel which would expect hotels to offer. Bed was a little firm but still comfortable - just preference of a softer bed.
Polina
Exceptional
Perfect
Julie
Exceptional
Staff were amazing and helpful with a baby
Pros: Great relaxing atmosphere
Cons: nothing
Veselin
Exceptional
Perfect
Jose
Very Good
Very good
Pros: The staff is great, the bed super comfortable.
Cons: A bit noisy
Денис
Exceptional
Exceptional
Pros: Everything was wonderful, clean, cleaning every day, polite staff. Comfortable room. Spacious room. Large ceilings. Bar 24 hours a day. Good breakfast.
Ann
Very Good
Very good
Mahdi
Pleasant
Pleasant
Zdravko
Exceptional
Perfect
Adams
Poor
Poor
Pros: My room was nice and comfortable. The bathroom was clean and contained a nice size shower.
Cons: The booking process. On this trip, I stayed at 4 hotels. Since I have a left leg prosthetic, I need a shower bench or stool, that is my only request. Three of the four hotels were able to meet my reasonable accommodation. This hotel would not. I'm surprised neither Italian law nor the European Union permits this type of discrimination against people with a disability. Also, instead of a room on an upper floor, I had a room on the ground floor. This required, upon entering the building going up 2 or 3 steps, back down, up 2 or 3 and one or 2 more. They thought that would be better than taking an elevator to another floor and only dealing with the initial steps at entry. How much more sadistic could they be? I asked to use a pair of scissors and the answer was "no". I could bring the item to the front desk and use the scissors but not take the scissors to my room. The sink stopper wasn't working a couple of times. Asked where the nearest laundromat was located and encountered prostitutes there and back, close the hotel, didn't walk in that direction for the rest of my stay. While, I loved Milan and every thing I saw and did, I would not stay here again nor could I recommend this hotel. Hotel Florence Milano made me feel "persona non grata"
Bal
Very Poor
Bad
Pros: Nothing.
Cons: I have been provided a single bed but charged for double occupancy and twine beded room. Made complaints to booking .com and speak to hotel.but no action taken. They just kept blaming each other and played ping pong. Latterly cheated.
Elisabetta
Wonderful
Exceptional
Louise
Wonderful
Good value in a good location
Pros: Good location, within a few minutes walk of metro station with easy access to all city sights. Comfortable clean room.
Jimohanqiu
Wonderful
Superb
Pros: Location is nice, very convenient, several minutes' walk to the bus station. Staff is friendly, and the breakfast is amazing with diverse choices.
Cons: Very noisy at night, maybe the room is a bit old, you can hear the water pipe flowing of upstairs. I need to wear the earplug to fall sleep. We found several mosquitos inside and outside of the room.
Lezhneva
Exceptional
Exceptional
Pros: Good Staff! Very nice hotel!
Luciano
Wonderful
Exceptional
Ingrida
Wonderful
Superb
Pros: Everything in terms of electrical devices (AC, TV, mini bar fridge, socket (they had USB ports as well) worked properly. The bed and pillow were comfortable.
Cons: The room was on the ground floor and was rather noisy when we opened the window