Great customer service

Pros: The friendly staff

Cons: Location

Disappointing

Pros: I loved the size of the suite, the balcony facing the water was beautiful. The free breakfast was good as well.

Cons: The facilities were extremely outdated including the furniture and decor in the rooms. The tv stand was so stained and scratched it looked like it came from the goodwill. There were un-patched holes in the walls and the pool was filthy. The cherry on top was having to pay for parking then being told the area is subject to break ins and they aren't liable for stolen goods. Why am I paying to park then??. While the whole stay wasn't terrible I paid way to much for something that looked liked they had hourly rates for rooms. I've stayed at better Motel 6 or LA Quinta Inns for way less. I would never book a room or suggest this Hilton to anyone. In fact, I'll be sure to tell my people to steer clear of there.

Very good

It was a good stay besides the little hiccups.

Pros: The staff was Amazing and so friendly. Check in and out was fast and easy.

Cons: The outlets in the room were loose and the stuff I plugged in kept falling out. Also the shower curtain rod was broken and that prevented the curtain from closing all the way.

Exceptional

Perfect

Poor

Pleasant

Bad

Pros: There was an incident with the city of Oakland and the Oakland Police department I could not get into my room

Cons: Can I get recompensation recomp another night for the inconvenience of the incident with the police of the city of Oakland

Perfect

Perfect

Very good

Not a fan of MJ

Pros: The waterfront was beautiful with a great outside patio area

Cons: The corridors had a strong odor of Marijuana which permeated into the room

Perfect

Good Location, Nice Staff, Beautiful water view but hotel needs better accommodations in the rooms

Pros: The area of the hotel is really been renovated and according to my family which are locals isn't trashy anymore. There is construction around the hotel in which is elevating the area and the apartments and other buildings are beautiful. I was worried about this area since my family told me after I booked it that its a bad area. But they soon changed there minds when they saw the hotel and the area. The hotel is beautiful with a great view of the water and boats in the Marina. Breakfast was good and changed a bit each morning. A lot of room in the dining, lounge area to sit with a large family to eat. It was kept clean and stocked the whole time there. Staff was very friendly and even interacted with my toddler and gave her free cup. She loved it. Because of the construction around the hotel a main water pipe burst and there was no water at the hotel for 1 day - from 2:30 am till 8:00 pm. This was at no fault of the hotel and they handled the best way the could. They even handled it gracefully when I kept calling to find out when and/or if the water will be turned back on that day.

Cons: We got there most expensive room with was to be a 2 bedroom suite. In-reality the room we got was just a 1 queen bedroom suite with a connected king room. It still worked for us with 4 adults and a toddler. The sofa bed in the living room was uncomfortable. The hotel seemed recently renovated but the beds, pillows and blankets/sheets did not. They are basic motel style and not comfortable. The pillows old and lumpy. The worse part for us was how LOUD the room is. We had a room looking out to the highway. This wouldn't be so bad (I don't mind facing a highway and can expect some type of noise) However, the room that had the one bedroom suite with kitchen didn't have an air conditioner as you would normally expect. A poorly makeshift air conditioner was placed in the window with plywood and a hole that was cut out the vent and a roll away air conditioner attached. So, this made no seal to the outside or the window. So, it was as if the highway was in your room. This also was the only air conditioner for two rooms (living room and bedroom separated by a door) So, for my toddler that was sleeping in the living room (no air-conditioner) it would get hot and so we had to keep our door open to keep it cool in the living room for her. Which defeated the purpose for us to get this room because we wanted to close the door to the bedroom so she could get sleep and keep it quite in the hotel room. This made me very angry as no one got good sleep, we were hot most of the time and it was loud in the room. For the kitchen we had to ask relatives to get us, knife, cutting board, dish soap, sponge, large mixing bowl.

Pleasant

Disappointed stay

Pros: Comfortable bed.

Cons: I didnt realize the location was unsafe. Someone got mugged in front of hotel and I heard about a few auto thefts.. I also asked for a room with lake view but Sabrina was not helpful even though she had some available.

Very good

Pros: Right on waterfront, lovely morning walk by boats. Nice seating outside with fire pits. Also Lovely to sit outside with morning coffee or breakfast.

Very good

Pricey, especially with having additional parking fees. Hotel was decent.

Pros: The location wasn't bad. Right off the freeway but we didn't hear too much traffic noise. It was nice to be able to take a walk along the water. Breakfast options were good each morning.

Cons: The extra cost for parking wasn't great. We also were advised to bring everything in from the car. Traveling with children, that meant bringing in their car seats every night as well. Luckily being in a suite room we had plenty of space inside.