Lovely staff and many warm...

Pros: The staff was fantastic! So friendly and accommodating, from the front desk to the breakfast crew to maintenance & housekeeping. This was the definite highlight of my stay. They all deserve raises! It was great to have breakfast included, because the location isn’t in a walkable neighbourhood, and the nearby restaurants are dinner-oriented. Loved the availability of coffee, tea, hot chocolate and infused water at all times. The evening cookie was also a favourite! And I was visiting just before the April 2024 eclipse and thought it was so lovely the lobby was decorated and there were activities and treats supplied for kids. That was a wonderful, warm touch. The neighbourhood is pretty suburban, across from the mall and big-box stores, but is great if the mall is your destination, or you need to be near the airport. The airport shuttle service is a definite plus, too! I didn’t use the pool or gym or laundry, but they looked well-maintained and are nice features to have available. As well, having a decent fridge, microwave and dishwasher, plus dishes and a toaster in the room are excellent features for longer family stays. Generally appreciated the many little extra touches and friendly faces that helped one feel at home.

Cons: The breakfast options are very high-carb, low-nutrition. If you’re vegan, the choice is apples, oranges or bananas, or cereal/oatmeal and toast. Would be nice to see some vegetables, beans, tofu, or even vegan egg or meat substitutes. And oat or soy milk would be appreciated for the cereal. Generally everything was clean and neat, but the upholstery on the breakfast seating benches is stained and needs replacing. As well, there were some awful stains on the mattress of the sofa bed in the room. Also felt the air quality was poor. The room, which said it was non-smoking, had an acrid quality that seemed as if it may have formerly housed smokers. My stay was 9 days and I was sneezing and congested the whole time. Wished I could have opened a window.

Excellent customer service, great location...

Pros: The staff always surprises me! They always go above and beyond to make you feel comfortable. Breakfast buffet is amazing. The taste just gets better every time we go. They have free coffee and water all day at the lobby. This is one of the best gester that many hotels miss. The rooms have everything you need. They have taken care of our every need.

Cons: There is nothing i dont like about my stay at Home2Suites. It's always comfortable. I only miss fan as sometimes vent air is not enough for the entire room ad you can feel a bit hot at night.

Pros: The staff was great and helpful. The breakfast was fine.

Cons: The second floor was getting an update, hopefully the rest of the hotel is next. The furniture in the lobby and the rooms was dated and stained.

Very good

Pros: Close proximity to shopping and restaurants.

Exceptional

Exceptional

Exceptional

Pros: Place was clean. Friendly staff. After dark overnight security on location. Pet friendly. GREAT breakfast.

Exceptional

Pros: It was very nice and comfortable.

Cons: Nothing

It was awful. The pool...

Pros: Staff and that they had a pool- however the pool had way to many chemicals and my kids recieved chemical burns from swimming in the pool

Cons: The abundance amount of chemicals in the pool

Exceptional

Location is superb. Rates are...

Pros: The location and some of the staff

Cons: The breakfast needs overhauling it is very ordinary. I asked for a room not on the ground floor and I ended up with one. Some of the staff was not knowledgeable with me making my payment and it locked my card off

Passable

Pros: Good

Pros: Convenience

Cons: Room wasn't totally clean

Exceptional

Pros: the hotel was clean, the location was perfect and breakfast was delicious.

Cons: It took over an hour for us to be able to check in because our room was not ready by 3pm. There was a front desk clerk who I am assuming was training and the woman scolding him for everyone to hear when he messed something up was very unprofessionl!

Very good

Great family hotel, convenient location...

Pros: We came for a Buffalo Bills game. Upon check in we were greeted by the friendly staff, offered snacks and water bottles! Breakfast in the morning was amazing with a lot of choices! The staff was also super accommodating with extra pillows! Beds were comfy and there is a ton of storage in the room, as we were a family of 5!! Everything was perfect, location of the hotel to the stadium was convenient. There are a ton of places to eat and shop right around the hotel! Best stay we’ve had!

Cons: Nothing was bad so I’ll say only thing that could have made it better was a hot tub!

Exceptional

Pros: Facilities were clean and neat..staff was friendly

Very good and pleasant stay

Pros: The staff was beyond nice. They made sure that we had everything we needed

Cons: The location lobby. It was very hard to find the main entrance since it didn't have a main entrance rather than 2 side entrance.

Pros: Location to shopping and restaurants.

Cons: breakfast was a complete disaster with approximately 30 people all trying to get food in a very small area.