Excellent hotel

Pros: Clean rooms. Mine had a full kitchen with dishwasher. Great breakfast. Friendly staff. Would come again.

NSFW

Pros: not applicable

Cons: We arrived at 9:30 pm, after 12 hours of airports and airplanes to find a darkened building and a sign on the front door reading: "We are closed for renovations and all reservations are cancelled . . ." Needless to say, we were not happy that: 1) apparently, neither Holiday Inn nor Booking,com has a mechanism to notify reservation holders that their "reservation" no longer exists; and 2} there is no recourse for the travellers who have been left high and dry, We will not be using either Booking.com nor Holiday Inn again and will counsel everybody we know to do likewise.

Bad

Cons: When we arrived the hotel was closed for renovations and we never even received an email letting us know that. Luckily we were able to find another hotel with availability and in our price range.

Facility was a disappointment and...

Pros: I can't really think of any positive feedback.

Cons: Entire lobby was under renovation, 3 big rips in the room darkening shade, allowing light to pour in from the parking lot all night, trash left in room from previous guests, NO HOT WATER at all.

The bed was very comfortable....

Pros: Bed, pillows, breakfast.

Cons: paid for a suite did not get one. NO hot water. torn curtains. Major construction going on, would have like to known before booking.

Good

Disappointing

Disappointing

it was fine. what I...

Pros: convenient to freeway and free parking.

Cons: dirty from construction going on on fourth floor. black out curtain in room torn and wouldn’t close completely; had to move us to another room. walls thin.

Bad

Cons: There was No Hot Water the days we stayed there For what I payed it was Bad

Very poor

Pros: The location and the morning shaft

Cons: The guy that was there at check in was rude.

I would definitely stay somewhere...

Pros: Not much, the room was good sized.

Cons: They were renovating and there was a musty smell throughout the hotel like water damage and cockroaches running around. Front desk said there was nothing they could do about it. Breakfast staff didn’t want to keep up with the demands for breakfast in the morning, ie they would only put out 3 muffins at a time and only refill the eggs on the half hour it seemed even though they would be gone 5 minutes after they put them out.

Very good

Horrible -- unprofessional, unacceptable, nonfunctioning...

Pros: Breakfast was the only functioning aspect of my stay consistent with my past experiences at other Holiday Inn hotels. You should advertise this facility as a breakfast restaurant not a hotel.

Cons: No manager on duty to whom you could complain -- only 5 employees on rotating shifts, not consistently present who stared at you when you mentioned a complaint or pointed to a sign explaining lack of services due to renovations. Absolutely no proof of renovations being done -- no workmen present, no construction vehicles in parking lot, no construction noise. Room was cleaned only once during a 4 night stay -- no housekeeping staff on duty.

Very poor

HORRIBLE hotel -- stay away

Pros: The housekeeping person who could speak some English was a nice guy and tried to do his job despite having a really crummy employer and work environment.

Cons: Horrible decrepit hotel. Over the course of a week: 1. Rooms throughout the hotel (see other reviews) including ours were very damp and musty smelling. No improvement over the week. 2. Upon arrival, two light fixtures, one phone and the safe were all broken in our hotel room. Only one item was replaced. Safe remained out of service throughout the stay (apparently must needed batteries) despite promises from staff that it would be taken care of. 3. TV channels on the set and the remote are out of sync. 4. Laundry facilities were unavailable and have been for some time. 5. Hotel often ran out of foods during middle of breakfast – juice, coffee, pancake batter, eggs, etc. and not replenished even as early as one hour before meal ending time. Pancake machine often malfunctioned. 6. Pool water and lining unclean. Chains often on gate to pool area several hours after it was supposed to be open. 7. Management presence non existent. We were told the manager was “in and out”; other guests told the manager was simply “unavailable”. Lower level staff got a vacant far away look in their eyes when we asked for the manager – like we were talking about the Tooth Fairy. 8. No visible vending machines. Food for sale in the lobby pantry very sparse. 9. No guest clerk usually available at front desk. Had to wait about 10 minutes for the clerk to appear upon arrival. 10. Internet slow and spotty. Had to login repeatedly. Completely unaccessible from Business Center. 11. There is no “weight machine” in the fitness center despite the posting on hotel website. 12. Room was worn down with filthy carpet, stains on the wall and tattered towels. 13. Hallways are NOT actively being renovated. A renovation apparently was started and has ceased mid-way months ago. We saw no evidence of work being done over the course of a week. Shoddy torn apart hallways are just the “new normal” at this hotel. 14. No linens provided for pull out sofa so we had to ask. Only a sheet and

Unfortunately because of the lack...

Cons: The main floor bathrooms were awful. only one stall available in the Womens and it had water leaking from the toilet all over the floor. the sinks were hardly usable. handles broken off and soap dispensers not usable. AND we were overcharged for our stay at checkout!!! Of course the front desk blamed Booking.com, but our confirmation with Booking.com stated one amount and the front desk overcharged us. Now we have to wait two weeks for our refund!! Very disappointing!!

Nice day was one night....

Pros: bed was comfortable and a/c was good.

Cons: The room had a musky smell, the ceiling fan made noises, there was a stain on the pillowcase, the ice machine on the second floor did not work.

I failed to change my...

Bad

Pros: Did not eat

Cons: Everything