Very good

Comfortable

Pros: Breakfast was good and staff was friendly and helpful

Cons: I would add a kettle and a mug, tea, plate and some cutlery for a cup of tea when getting to hotel at the end of the day or evening.

Great place to stay in...

Pros: Room was clean, lovely breakfast in the morning and good staff. All good value for money.

Staff excellent, location very central.

Pros: Central location near to quite a few subway stations so it was really easy to get about the city. Also in walking distance of lots of tourist spots - Empire State Building, Times Square, High Line all within 15 mins walk. The staff at the hotel were really friendly and helpful and were a real highlight of this stay.

Cons: 1) breakfast and restaurant facilities had been affected by an issue that required the hotel to wait for an inspection to re-open. So no restaurant and the breakfast, which we’d paid extra for a breakfast package, was cold only. Though this was out of the hotel’s control, breakfast was quite limited as a result and it was difficult to get a filling breakfast to start our day. If I’d have known prior to booking, I wouldn’t have booked the breakfast package and would have eaten out instead. The breakfast staff were lovely, though, and tried hard to make us welcome. 2) The lifts were a bit of a nightmare, especially at busy times, like in the morning when everyone wanted to leave their rooms for breakfast/checking out. Only 2 lifts for the 24 floors, and lots of times only one was operational. The fact that the cleaning staff used the lifts to move equipment confounded the problem. The worst morning we waited over 20 minutes for a lift from the 23rd floor, which was really frustrating. We shared a lift with one woman who had been trying to check out and subsequently missed her train that day because the lift wasn’t working. Make sure you give plenty of time to get downstairs - no rushing to last orders (cold) breakfast at 9.50am in this hotel!

Superb

Pros: Hotel in an excellent location, a stone's throw from the metro. Nice, quiet and clean room. Friendly and helpful staff (the biscuits at reception are delicious! :) )

Cons: Nothing

Exceptional

Pleasant

Very good

Superb

Pros: The staff was outstanding, friendly and warm, roop.size are very good for NY very nice reception staff and the cleaners were doing an amazing job, the room was always really clean and tidy, thank you all.

Cons: Maybe the lobby need a bit of a fresh paint

would stay here again

Pros: The location was great. We had been staying at 18th floor, and the view from a window was very nice. The size of the room was bigger than I expected, especially compared to other hotels in New York.

Very good

Superb

A comfortable stay, quiet room...

Pros: Room fine, staff excellent and helpful , location good

Cons: Nothing

Amazing stay highly recommend staff...

Pros: I love the location walking distance of everything me and my boyfriend went to the sex museum which was walking distance along with time square and other high end stores. f I go back to New York I will choose to stay here again. the rooms look high in and not old or enchanted like some properties in New York.

Cons: the breakfast was $15 despite saying breakfast was included and there was no hot breakfast

Superb

Pros: Location is amazing and the staff were super friendly

Cons: Lifts can be busy and take long time to use

Very good

Pros: Great location. Very helpful staff. Everything was clean.

Cons: The air in the room was very dry. The mattress was a little on the soft side.

Convenient place to stay near...

Pros: The location was decent and near the Empire State Building. We we very close to the train station which was super convenient since we arrived by train. Easy to find.

Cons: The first thing we noticed was that there wasn't enough towels for 3 people and not enough coffee cups or pods for 3 people. The beds and pillows were just ok-very mushy and we've had better beds in other Hiltons. The other thing was the toilet ran every time someone flushed it which made it difficult to sleep in an already noisy city. The staff was very friendly which was probably the best part of the hotel, but they weren't able to fix the the toilet. Also-there was no hot breakfast as they were waiting for an inspection... and my teenage son was very disappointed. So breakfast was just OK...the bare minimum.

Not bad hotel

Pros: Very central location

Cons: A bit dated and need some renovation, I found it quite expensive, however I guess that's just the price in Manhattan.

Best deal we found for...

Pros: Location is in the heart of Manhattan with metro and buses stops nearby

Cons: Only two lifts for the whole building can be a bit crowd sometimes

Good

Pros: The location is very good

Cons: The room was not very cleaned, but it was okay.