Exceptional

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We had a great first...

Pros: • The proximity to the Target Center for the Tournament. • The helpfulness, especially of the valet staff, in helping us get maps and giving us advice about how to get around town. • Kieran's, Glueks, and the Red Cow are all great restaurants within walking distance of the hotel.

Cons: The room that Booking.com reserved for us had this description: "Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned triple room features a flat screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit has one bed." A few days before our trip, I called 615-340-5780 to ask about the specifics of the room, since the "triple room" cost $100 more than the standard. I left a message that was never returned. When we arrived at the hotel, the first room we were given did not have a city view, slippers, bathrobes, or look like a "triple room." I returned to the desk, showed the man at the desk the screen shot of the amenities the room was supposed to have, and asked him if they had a room like that. He switched our room to the top floor. It had a city view, but it was the same size as the previous one. He said we were being charged the regular room rate. We were fine without the bathrobe, slippers, etc. We just were looking forward to a bigger room in which to spend our six days at the tournament. I don't know if this is a Booking.com error, or Lowes, or Hilton's. The only other issue we had was with the $54/day charge for the valet parking, especially since we only took our car out once during our stay. Otherwise, the our stay was very nice.

Good

Cons: Restaurant staff could have been better. Not super attentive and could be more friendly.

Bad

Exceptional

Pros: Excellent valet service, cleanliness, staff attentiveness and attitude. Rooms are beautiful !

Pros: We always opt to stay here when we come for Timberwolves games. We love how quick the check-in is, how we can utilize the skywalk and quick access to B parking ramp that we use. This past trip our shower had upgraded showerheads which was a nice surprise!

Great location and staff. Room...

Pros: Very clean and friendly staff. Perfect location. The lobby and bar/restaurant areas were super modern and very nice.

Cons: Some parts of the actual room seemed outdated. The desk chair in the room needs to be replaced. The bathroom phone is ridiculous. Gross.

Great location

Pros: Great location, generous room size, and super comfy beds. We got the corner room on the 9th floor with great views of Minneapolis.

Pros: Room great view and staff was professional and courteous

Cons: No real restaurant anymore.

Very good

Superb

Exceptional

Great stay. Short, inside walk...

Pros: Location ans safety.

Cons: Couldn't watch TV because the connection was bad. Frozen screens and intermittent pauses/breaks.

Superb

Loved the hotel, the view...

Pros: The staff was amazing! Once we arrived we realized we were very far from the concert venue we had traveled to Minneapolis for. The front desk and valet were wonderful. They made arrangements for transportation for us. Not only did they get us transportation, they arranged drop off and pick up at the front door. Perfect way to attend. No worrying about finding an uber.

Cons: No complaints!!! nothing really to improve

Perfect

Exceptional

Perfect