Pros: The staff was always kind, friendly, and responsive.
Cons: One of the 5 days the room did not get serviced. We had to ask for towels each day. The hotel is also not within walking distance of anything. It may have helped if there was a more affordable option for breakfast and if the bar at the pool was open.
Sunil
Poor
Pros: resort facility
Cons: location was not good, Didn't see any guests, No provision for breakfast, bed not comfortable
Mitchell
Wonderful
Exceptional
Anonymous
Exceptional
Relaxing
Pros: Very clean and nice
Cons: Yo far from places to eat
Luis
Poor
Poor
Verified Hotel Guest
Disappointing
Cons: Water in shower not hot, elevator broken, for morning coffee one needs to have coins (!) for the Nescaf machine in the lobby or find their way to the juice bar in another building. For the money, all of these things should be on-hand and complimentary.
Verified Hotel Guest
Fair
Pros: Staff
Cons: I had to walk to have breakfast, also need regular coffee.
Erika
Poor
Poor
Anonymous
Very Good
A good place to disconnect
Pros: The pool
Cons: Little options of foof
Monica
Good
Good
Jamiegg84
Wonderful
We had a nice time enjoying our room and the pool, and Natalia at guest services is a gem!
Pros: Natalia, the front desk host who checked us in, was a gem! She was knowledgeable and kind. Our rooms were clean and large. We loved the large pool, and were the only ones in the pool the night we used it! The beds were also very comfortable.
Cons: There were no hooks or places to hang wet towels in the bathroom (we prefer to reuse towels 1-2 times). The inn was very empty with very few guests around, and while it was nice to have space, it felt a little creepy. The hotel was very nice, but some things felt a little cheesy-like the pool was very nice, but the swim-up bar was a little over the top. (Maybe it just seemed that way. There was also only 1 chair on the patio in our 2-bed room, which seemed odd.
Karen
Poor
There are much better options for the price at this resort.
Pros: Our room was large and had a balcony which overlooked the landscape.
Cons: Our room was very difficult to get to from the lobby, as we had to drive from the lobby building to another building. No one was there to greet us and tell us not to take our luggage out, so we hoisted our bags up the stairs to the lobby, only to have to bring them back down. There were flights of stairs that we had to carry our luggage up and down. It was a confusing layout and exhausting, considering there was no help.
When we got to our room, it was not prepared for our arrival. The alarm clock was blinking, the air conditioning wasnt on, there were no amenities besides soap in the room, and the floor was dirty.
The biggest complaint I have is that there was no binder of information it was only available via AWFUL, INTERMITTENT WIFI. And there were barely instructions for anything on the downloadable info. We couldnt get the tv to work, we had to go get coffee-making supplies, we had to wear our shoes in the room all the time, and, and it took almost a day to get the room to a comfortable temperature. It was not at all worth the price that we paid.
Anonymous
Very Good
Very good
Wanda
Exceptional
Pros: Beautiful place very clean room staff wonderful
Cons: Nothing
Alexandre
Poor
Poor
Pros: I booked the room since i planned to dive near this place. the diving was cancelled by the diving company just before my stay. I asked if i could cancel but got no response at all. as to the place, while they advertised an active resort with several restaurants, only one was open and dinner was served only until 7PM!!!!. the stuff was nice, but the resort was deserted and hardly functional.
Jose
Very Good
Very good
Yanisse
Very Good
Very good
Pros: the Pool area was great
Cons: the bathroom needs improvement
was dated
Brianna
Wonderful
Good for short term
Pros: Good value, nice place and very nice staff. .
Cons: Our only issue was the lack of pillows and blankets
Roberto
Wonderful
Superb
Pros: Great amenities, clean, good staff.
Cons: The restaurant food is Mexican which we have all the time in our city, couldn't try puertorrican food and no hot sauce for the mexican food.
Miguel
Exceptional
Fajardo Trip very good. Restaurant good
Swimi
ng pool vey good