Good value. GREAT location. Could...

Pros: Location, location, location.

Cons: It would be so easy to make this a better property, but primarily: Improve the wifi, and breakfast. Overall, for the price, a fair value.

Dirty, used towels, no remote,...

Pros: I didn’t like anything!!!! This was the worst and the dirtiest hotel I have ever stayed at. I would like to ask for my money back. I talked to the girl at the seat and she said the manager will honor my request. If I don’t hear from her in a few days. I will call her. My room was non smoking and smoke was coming into my room the whole entire time. It was so disgusting.. I told the employee I saw in the hallway and he said “we can’t control that, people are always smoking”.

Cons: Read above…..

I was there to ride...

Pros: Good coffee and muffins

Cons: The attitude of the manager was rude and him trying to make there mistake look like I’m trying to pull off some dishonest crime on him. I did not like that at all. He never admitted double charging me . But at least it was handled. But that was not good customer service.

Exceptional

Bad

Disappointing

Exceptional

It was fine minus the...

Pros: Location is great! It's in Newport Beach very close to the airport - can actually walk! Kitchen was fine, bathroom was ok. Very, very nice area as my office I could walk to up the street! There was a nice lady working there who was very helpful - appreciate that!

Cons: It's smells like animals living there! Like wet dogs... Staffing, the guy working the front desk, needs to be more professional and not address black men as "brotha." Even after I told him not to address me that way, he still kept calling me that! I'm sure he doesn't want me to address him in a derogatorily manner. Save that for your friends - your facility is in a professional area, you should probably reciprocate. There was a lady who worked there who was incredibly nice and helpful - not sure if she was one of the more...

terrible customer service.

Pros: price was convenient for the area

Cons: staff is not prepare. I called and asked about the charger i left in room 333 and the guy that answered the phone had no desire to help and when i mentioned that maybe someone took it...he answered "yeah maybe"....

Pros: Good location by the airport

Cons: Dirty damp wash towel but folded in the restroom. There was an open used bar of soap, no shampoo in the room.

Very good

Pros: Price

Cons: Totally filthy trash in the hallways people throw their bedding and towels right outside their doors in a pile. Very bad look. I will never stay there again thats for sure.

Again it was late last...

Pros: It was last minute and convenient we arrived late but called ahead so they were able to check us into a room

Cons: The bath tub was leaking on the floor prior to arrival with old soap stuck to the bottom of the tub, the kitchen trash was full with previous trash, the phone wasn’t working wasn’t even plugged in but still didn’t work once I plugged it in

Dirty and it smell like...

Pros: Location

Cons: Everything

Very bad experience. Do not...

Pros: There is no element or coil in the stove at all to cook / heat any hot meal.

Cons: There is no element or coil in the stove at all to cook / heat any hot meal. The room is not cleaned. There are debris / garbage in the drawer. In the bathroom there is no toilet paper at all.

Pleasant

Bad

I'd rather pay more and...

Pros: Hotel is in a decent location, in a business park, close to amenities. We had early morning appointments and wanted to be close by. Bed was decent. Exterior looks very presentable and fits in with the area. We didn't sense that our car would be molested, and it wasn't. Although located near airport, apparently, there was no noise from planes, a surprise. Staff were pleasant and over-worked, doing the best they could with limited tools, probably.

Cons: I was a flight attendant for 30 years, all I did was stay in hotels, worst one I've ever stayed in, awful. You don't get something for nothing (low rates), we decided to deal with whatever the trade-off would be, paid in advance. Hotel appeared to be primarily Section 8 with a few paying customers. Probably long-term on government assistance, paying zero for the two nights we paid $285. Hotel was filthy, roaches. Room reeked of cigarette smoke-cover-up although advertised as non-smoking hotel. All interior colors were dreary/dark to camouflage dirt. Laminate room floor was so dirty you couldn't go shoeless. We later bought sanitation wipes to clean everything we had to touch. Two elevators in the building, only one worked, it was broken several times during our two-day stay, people used the stairs. We were on top/4th floor and if you stepped too heavily (we are not fat), the floor literally shook/swayed - very intimidating. Acoustics were dreadful - loud tv noise from adjacent room and in hallway you heard everything. Our door could not be locked from the hallway, no matter how many times we slammed the door to get it to latch, only locked at night with the secondary doorframe latch. So we took our valuables with us during day instead of trying to get assistance. Stove but no microwave, NO coffee maker in room (!!) even lowest budget hotels have coffee in room!, When I asked front desk for one, she said they were out, she'd "try to find one for us", but she was so overworked I decided to not bother her. No shampoo/conditioner, but we brought our own. "Grab and go" breakfast means muffin and instant oatmeal in a bag - that's all, on table brought out in mornings in the small lobby, no place to sit and eat it. Coffee was so weak it tasted like sock-water. We're not blaming staff, it's a super depressing place to work, short-staffed and low budget they have to do job.

Good

Pros: Staff were nice

Cons: Everything else. The room was a hodgepodge of mismatched furniture that looked like it came from a thrift store. Paint on the wall chipped and scratched. pillows lumpy. No hair dryer. We had to ask for shampoo. No conditioner. Bad odor. Water tasted awful