Extended Stay America Suites Detroit Novi Haggerty Road

  • 21555 Haggerty Road , Novi, Michigan 48375
  • 21555 Haggerty Road , Novi, Michigan - 48375
  • 855-516-1090
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Outstanding value on upcoming dates.
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Studio, 1 King Bed, Non Smoking
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1 King Bed

301 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board, desk, and phone

Pleasure - Air conditioning

Accessibility - Visual fire alarm

Need to Know - Housekeeping on request

Non-Smoking

Amenities and Features

  • AC
  • Refrigerator
  • Coffee and tea maker
  • Hair dryer - by request
  • Shower-tub combination
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Full-sized freezer/refrigerator
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Iron - ironing board
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • Desk
  • Kitchen
  • Visual fire alarm
  • Housekeeping - Extra Charge
  • Housekeeping - by request
Studio, 1 Queen Bed, Non Smoking
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Check savings and offers!

Check savings and offers!

1 Queen Bed

301 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board, desk, and phone

Pleasure - Air conditioning

Accessibility - Visual fire alarm

Need to Know - Housekeeping on request

Non-Smoking

Amenities and Features

  • AC
  • Refrigerator
  • Coffee and tea maker
  • Hair dryer - by request
  • Shower-tub combination
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Full-sized freezer/refrigerator
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Iron - ironing board
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • Desk
  • Kitchen
  • Visual fire alarm
  • Housekeeping - Extra Charge
  • Housekeeping - by request
Studio, 1 Queen Bed, Accessible, Non Smoking
Studio, 1 Queen Bed, Accessible, Non Smoking
View room details and amenities View details & amenities
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

1 Queen Bed

301 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board, desk, and phone

Pleasure - Air conditioning

Accessibility - Wheelchair accessible and visual fire alarm

Need to Know - Housekeeping on request

Non-Smoking

Amenities and Features

  • AC
  • Refrigerator
  • Coffee and tea maker
  • Hair dryer - by request
  • Shower-tub combination
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Full-sized freezer/refrigerator
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Iron - ironing board
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • Desk
  • Kitchen
  • Visual fire alarm
  • Housekeeping - Extra Charge
  • Housekeeping - by request
  • Wheelchair accessible
Studio, 2 Double Beds, Non Smoking
Studio, 2 Double Beds, Non Smoking
View room details and amenities View details & amenities
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2 Double Beds

301 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board, desk, and phone

Pleasure - Air conditioning

Accessibility - Visual fire alarm

Need to Know - Housekeeping on request

Non-Smoking

Amenities and Features

  • AC
  • Refrigerator
  • Coffee and tea maker
  • Hair dryer - by request
  • Shower-tub combination
  • Phone
  • Microwave
  • Bath Towels Provided
  • Dishware, Cookware and utensils
  • Full-sized freezer/refrigerator
  • Room Linens provided
  • Bathroom (Private)
  • Stovetop
  • Complimentary toiletries
  • Iron - ironing board
  • TV
  • TV - Cable Service
  • Flat panel TV
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • Desk
  • Kitchen
  • Visual fire alarm
  • Housekeeping - Extra Charge
  • Housekeeping - by request
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Extended Stay America Suites Detroit Novi Haggerty Road Hotel

Hotel Location & Nearby Attractions

With a stay at Extended Stay America Suites Detroit Novi Haggerty Road in Novi, you'll be within a 10-minute drive of Suburban Collection Showplace and Twelve Oaks Mall. This hotel is 3.5 mi (5.7 km) from Northville Downs and 2.7 mi (4.4 km) from Farmington Hills Ice Arena.

Popular Hotel Amenities and Features

Make use of convenient amenities, which include complimentary wireless Internet access and discounted use of a nearby fitness facility.

Business, Other Amenities

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Pet Policy for Extended Stay America Suites Detroit Novi Haggerty Road
If you are thinking of bringing your pet and want to know if pets are allowed at Extended Stay America Suites Detroit Novi Haggerty Road, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Extended Stay America Suites Detroit Novi Haggerty Road are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed
Only dogs and cats are allowed
Maximum number of pets per room 2

Additional Hotel Details
Professional property host/manager
Shield between guests and staff in main contact areas
No cribs (infant beds) available
Property confirms they are implementing guest safety measures
No rollaway/extra beds available
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Masks are compulsory at the property

Extended Stay America Suites Detroit Novi Haggerty Road Hotel Amenities


Accessibility
  • Wheelchair accessible - may have limitations
  • Wheelchair Accessible bathroom
  • In room accessibility
Breakfast Services
  • Complimentary Breakfast
Fitness Services
  • Nearby fitness center - Discounted rate
General Amenities
  • Mountain biking nearby
  • Stair-free path to entrance
General Amenities
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Hiking/biking trails nearby
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
General Amenities
  • Elevator & lift on property
General Amenities
  • Laundry Room
Internet
  • Free internet
Lobby Level Services
  • Safe deposit box at front desk
  • 24/7 front desk
Parking Services
  • Self parking - Free
Property Features
  • Smoke free property

About Extended Stay America Hotels Brand Hotels

Extended Stay America, Inc. is a chain of hotels that caters to some parts of Canada and the United States. This hotel chain is owned by ESH Hospitality, Inc. a real estate investment company. Although the company was incorporated in 2013, it still operates the hotels under Extended Stay America.

The hotel chain’s main headquarters is located in Charlotte, North Carolina, United States, and in 2004, Extended Stay America was acquired by the Blackstone Group. After the merger, a total of 475 hotels were soon operated by Extended Stay America.

The main concept of the hotel chain is to offer apartment or lodging styled accommodations. The hotels feature free Wi-Fi, in-room kitchens, on-site guest laundry, flat screen TV, and complimentary breakfast.

Guests staying at Extended Stay America can enjoy an experience of having a home away from home. The staff at the hotels are noted for being friendly and accommodating. Plus, the hotel suites are kids and pet-friendly. In major cities, you can also find long-stay hotels run by this brand.

This hotel chain is the perfect option for those traveling for business, need a short-term relocation, looking for corporate housing, or accommodation for a weekend getaway. They offer affordable hotel rates whether for a weekly or long-term stay.

The company aims to make each travel as easy as possible by providing their clients with the best accommodation ever.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Extended Stay America Suites Detroit Novi Haggerty Road - Novi, Michigan Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Ascension Providence Hospital Health Center at 7 Mile - 4.1 km / 2.6 mi
Farmington Hills Ice Arena - 4.6 km / 2.8 mi
St. Joe's Medical Group - 4.8 km / 3 mi
St. Mary Mercy Primary Care Farmington Hills - 4.8 km / 3 mi
Novi Ice Arena - 4.9 km / 3.1 mi
Laurel Park Place - 5.5 km / 3.4 mi
Northville Downs - 5.7 km / 3.5 mi
Henry Ford Medical Center - Columbus - 5.9 km / 3.7 mi
Oasis Golf Center - 6.3 km / 3.9 mi
Botsford Hospital - 6.3 km / 3.9 mi
Freedom Medical Clinic - 6.3 km / 3.9 mi
Maybury State Park - 7.4 km / 4.6 mi
Twelve Oaks Mall - 7.6 km / 4.7 mi
West Oaks - 7.7 km / 4.8 mi
St. Mary Mercy Hospital - 7.9 km / 4.9 mi

The nearest airports are:
Detroit Metropolitan Wayne County Airport (DTW) - 35.6 km / 22.1 mi
Pontiac, MI (PTK-Oakland County Intl.) - 26.5 km / 16.5 mi
Ann Arbor, MI (ARB-Ann Arbor Municipal) - 48.4 km / 30.1 mi
Detroit, MI (DET-Coleman A. Young Municipal) - 49.1 km / 30.5 mi
Windsor, ON (YQG) - 56.6 km / 35.2 mi

The preferred airport for Extended Stay America Suites Detroit Novi Haggerty Road is Detroit Metropolitan Wayne County Airport (DTW).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Novi, Michigan Hotels

 
 

Helpful Info & FAQs

Is free parking available at the Extended Stay America Suites Detroit Novi Haggerty Road?

Yes, parking is available free of cost at the Extended Stay America Suites Detroit Novi Haggerty Road. This is one of the hotels in Novi with Free Parking.

What is the check-in policy?

The checking times for Extended Stay America Suites Detroit Novi Haggerty Road are between 3:00 PM and midnight. The minimum age to check-in is 21.

What is the check-out time?

This Extended Stay America Suites Detroit Novi Haggerty Road's check-out time is 11:00 AM.

What brand is Extended Stay America Suites Detroit Novi Haggerty Road?

Extended Stay America Suites Detroit Novi Haggerty Road is a part of Extended Stay America Hotels.

What is the street address for Extended Stay America Suites Detroit Novi Haggerty Road?

The address for Extended Stay America Suites Detroit Novi Haggerty Road is 21555 Haggerty Road, Novi, Michigan 48375

What is the price for tonight?

Based on recent averages, the price for tonight can start at 81.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 81 per night.

When was the Extended Stay America Suites Detroit Novi Haggerty Road built?

The Extended Stay America Suites Detroit Novi Haggerty Road in Novi was built in 1997.

How many guest rooms are at Extended Stay America Suites Detroit Novi Haggerty Road?

The Extended Stay America Suites Detroit Novi Haggerty Road has a total of 125 guest rooms.

How many floors does the Extended Stay America Suites Detroit Novi Haggerty Road have?

This Novi hotel has 3 floors.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include Family.

Recommended landmarks, attractions or things to do around EXTENDED STAY AMERICA SUITES DETROIT NOVI HAGGERTY ROAD?

EXTENDED STAY AMERICA SUITES DETROIT NOVI HAGGERTY ROAD is within minutes from Ascension Providence Hospital Health Center at 7 Mile - 4.1 km / 2.6 mi , Farmington Hills Ice Arena - 4.6 km / 2.8 mi and St. Joe's Medical Group - 4.8 km / 3 mi

Which the best airport near EXTENDED STAY AMERICA SUITES DETROIT NOVI HAGGERTY ROAD?

The preferred airport for Extended Stay America Suites Detroit Novi Haggerty Road is Detroit Metropolitan Wayne County Airport (DTW). The airport is conveniently located when visiting this Novi hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Extended Stay America Suites Detroit Novi Haggerty Road Reviews Summary

UserAnthony
6/10
 
Pleasant
Pros: Kitchen in room.
Cons: Breakfast was nonexistent. If nothing hot cancel. Hallways and elevator was dirty. Rooms needed upgraded furniture.
UserVerified Hotel Guest
5/10
 
Fair
Pros: Spacious room
Cons: the room wasn't properly cleaned, considering with covid it should be taken more seriously. The beds were uncomfortable, the staff at the desk weren't very approachable.
UserVerified Hotel Guest
8/10
 
Very Good
Pros: Nice staff
Cons: By door had trouble closing. However it closed with force.
UserLamar
1/10
 
Very Poor
Pros: Nothing
Cons: The bed bugs the bed bugs the whole experience
UserJames
5/10
 
Fair
Pros: Standard room.
Cons: My room was near the back door, so that’s where I parked my car. However, the key card machine to open the door did not work for me or any other guest. Secondly l, the vent that was inside of the bath room, has build up dust flowing out of
UserBrian
1/10
 
Very Poor
Pros: Location and price
Cons: Untrained staff and the manager was rude!
UserRafael
4/10
 
Disappointing
Cons: Bad service. There was almost never anyone at the desk, and when there was, it was a very rude man who always told us to come back later. The dishes we asked for were not cleaned properly, and the “non-smoking” room we received s
UserVerified Hotel Guest
4/10
 
Disappointing
Pros: Kitchen
Cons: Trash is always left at end of hallways all weekend and doesn’t smell so great having to pass by it, I requested maintenance due to things in the room not working and was never so disappointed to see that they don’t seem to c
UserCarol
1/10
 
Very Poor
Pros: The sheets were very old and thin. The same with the blanket. Room definitely needs a remodel. Not even a coffee pot in the room.
Cons: See above.
UserSamantha
7/10
 
Good
Pros: The location was very convenient
Cons: checking out the next morning took longer then expected. That was on the staff.
UserJakob
10/10
 
Exceptional
Pros: Very clean and quiet
Cons: no
UserPaul
10/10
 
Exceptional
Pros: It was very clean and a good breakfast, staff was very nice
Cons: No
UserDelinda
10/10
 
Exceptional
Pros: everything was really great great management and staff
 
Hotel Location & Nearby Attractions

With a stay at Extended Stay America Suites Detroit Novi Haggerty Road in Novi, you'll be within a 10-minute drive of Suburban Collection Showplace and Twelve Oaks Mall. This hotel is 3.5 mi (5.7 km) from Northville Downs and 2.7 mi (4.4 km) from Farmington Hills Ice Arena.

Popular Hotel Amenities and Features

Make use of convenient amenities, which include complimentary wireless Internet access and discounted use of a nearby fitness facility.

Business, Other Amenities

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Pet Policy for Extended Stay America Suites Detroit Novi Haggerty Road
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Extended Stay America Suites Detroit Novi Haggerty Road, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Extended Stay America Suites Detroit Novi Haggerty Road are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed
Only dogs and cats are allowed
Maximum number of pets per room 2

Additional Hotel Details
Professional property host/manager
Shield between guests and staff in main contact areas
No cribs (infant beds) available
Property confirms they are implementing guest safety measures
No rollaway/extra beds available
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Masks are compulsory at the property

Extended Stay America Suites Detroit Novi Haggerty Road Hotel Amenities

Accessibility
  • Wheelchair accessible - may have limitations
  • Wheelchair Accessible bathroom
  • In room accessibility
Breakfast Services
  • Complimentary Breakfast
Fitness Services
  • Nearby fitness center - Discounted rate
General Amenities
  • Mountain biking nearby
  • Stair-free path to entrance
General Amenities
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Hiking/biking trails nearby
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
General Amenities
  • Elevator & lift on property
General Amenities
  • Laundry Room
Internet
  • Free internet
Lobby Level Services
  • Safe deposit box at front desk
  • 24/7 front desk
Parking Services
  • Self parking - Free
Property Features
  • Smoke free property

About Extended Stay America Hotels Brand Hotels

Extended Stay America, Inc. is a chain of hotels that caters to some parts of Canada and the United States. This hotel chain is owned by ESH Hospitality, Inc. a real estate investment company. Although the company was incorporated in 2013, it still operates the hotels under Extended Stay America.

The hotel chain’s main headquarters is located in Charlotte, North Carolina, United States, and in 2004, Extended Stay America was acquired by the Blackstone Group. After the merger, a total of 475 hotels were soon operated by Extended Stay America.

The main concept of the hotel chain is to offer apartment or lodging styled accommodations. The hotels feature free Wi-Fi, in-room kitchens, on-site guest laundry, flat screen TV, and complimentary breakfast.

Guests staying at Extended Stay America can enjoy an experience of having a home away from home. The staff at the hotels are noted for being friendly and accommodating. Plus, the hotel suites are kids and pet-friendly. In major cities, you can also find long-stay hotels run by this brand.

This hotel chain is the perfect option for those traveling for business, need a short-term relocation, looking for corporate housing, or accommodation for a weekend getaway. They offer affordable hotel rates whether for a weekly or long-term stay.

The company aims to make each travel as easy as possible by providing their clients with the best accommodation ever.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ascension Providence Hospital Health Center at 7 Mile - 4.1 km / 2.6 mi
Farmington Hills Ice Arena - 4.6 km / 2.8 mi
St. Joe's Medical Group - 4.8 km / 3 mi
St. Mary Mercy Primary Care Farmington Hills - 4.8 km / 3 mi
Novi Ice Arena - 4.9 km / 3.1 mi
Laurel Park Place - 5.5 km / 3.4 mi
Northville Downs - 5.7 km / 3.5 mi
Henry Ford Medical Center - Columbus - 5.9 km / 3.7 mi
Oasis Golf Center - 6.3 km / 3.9 mi
Botsford Hospital - 6.3 km / 3.9 mi
Freedom Medical Clinic - 6.3 km / 3.9 mi
Maybury State Park - 7.4 km / 4.6 mi
Twelve Oaks Mall - 7.6 km / 4.7 mi
West Oaks - 7.7 km / 4.8 mi
St. Mary Mercy Hospital - 7.9 km / 4.9 mi

The nearest airports are:
Detroit Metropolitan Wayne County Airport (DTW) - 35.6 km / 22.1 mi
Pontiac, MI (PTK-Oakland County Intl.) - 26.5 km / 16.5 mi
Ann Arbor, MI (ARB-Ann Arbor Municipal) - 48.4 km / 30.1 mi
Detroit, MI (DET-Coleman A. Young Municipal) - 49.1 km / 30.5 mi
Windsor, ON (YQG) - 56.6 km / 35.2 mi

The preferred airport for Extended Stay America Suites Detroit Novi Haggerty Road is Detroit Metropolitan Wayne County Airport (DTW).

User
Anthony
 
6/10
Pleasant
Pros: Kitchen in room.
Cons: Breakfast was nonexistent. If nothing hot cancel. Hallways and elevator was dirty. Rooms needed upgraded furniture.
User
Verified Hotel Guest
 
5/10
Fair
Pros: Spacious room
Cons: the room wasn't properly cleaned, considering with covid it should be taken more seriously. The beds were uncomfortable, the staff at the desk weren't very approachable.
User
Verified Hotel Guest
 
8/10
Very Good
Pros: Nice staff
Cons: By door had trouble closing. However it closed with force.
User
Lamar
 
1/10
Very Poor
Pros: Nothing
Cons: The bed bugs the bed bugs the whole experience
User
James
 
5/10
Fair
Pros: Standard room.
Cons: My room was near the back door, so that’s where I parked my car. However, the key card machine to open the door did not work for me or any other guest. Secondly l, the vent that was inside of the bath room, has build up dust flowing out of
User
Brian
 
1/10
Very Poor
Pros: Location and price
Cons: Untrained staff and the manager was rude!
User
Rafael
 
4/10
Disappointing
Cons: Bad service. There was almost never anyone at the desk, and when there was, it was a very rude man who always told us to come back later. The dishes we asked for were not cleaned properly, and the “non-smoking” room we received s
User
Verified Hotel Guest
 
4/10
Disappointing
Pros: Kitchen
Cons: Trash is always left at end of hallways all weekend and doesn’t smell so great having to pass by it, I requested maintenance due to things in the room not working and was never so disappointed to see that they don’t seem to c
User
Carol
 
1/10
Very Poor
Pros: The sheets were very old and thin. The same with the blanket. Room definitely needs a remodel. Not even a coffee pot in the room.
Cons: See above.
User
Samantha
 
7/10
Good
Pros: The location was very convenient
Cons: checking out the next morning took longer then expected. That was on the staff.
User
Jakob
 
10/10
Exceptional
Pros: Very clean and quiet
Cons: no
User
Paul
 
10/10
Exceptional
Pros: It was very clean and a good breakfast, staff was very nice
Cons: No
User
Delinda
 
10/10
Exceptional
Pros: everything was really great great management and staff