Good price, clean, acceptable standards

Pros: Front house staff polite and efficient. restaurant very good for breakfast. Room average

Cons: Dissatisfied with airport shuttle. Departure given as 15 and 45 past hour, but shuttle left 5 mins early on both occasions, leading me to miss it and stand in the cold in my shirtsleeves, having just arrived from Bangkok. If I was running this shuttle, (I am a retired hotel manager), it would leave on time, every time. Poor excuses by driver: "We can't wait at the shuttle stop if we arrive early". Not true; one of their shuttle busses waited 20 minutes while I was there, on charter to China Air. Room was generally OK, but I don't think anyone had oiled the bathroom door hinges since the place was built. If I had been traveling with my wife the creaking would have woken us up as one went to the bathroom at night. There were floodlights in the car park outside the room and the curtains didn't pull quite closed enough to blank these out. A common problem with hotel bathrooms is the washbasin tub plug allowing the water to drain away while one is shaving. This hotel was no exception there. When I was managing resort hotels I put a strong emphasis on the room service maids looking carefully for, and reporting, any small deficiencies for follow up by maintenance department. I rewarded them for every sub-optimal thing they reported, and this is a great way to stop small problems like these from accumulating. The bed was much too soft for my taste and was so low that it was almost like a mattress on the floor. Difficult to get up from. Last time I stayed here I was upgraded to a junior suite, and this was fantastic. Not quite so satisfied this time, but the foregoing are not real reasons not to stay. The price was good and the services generally acceptable. Book a junior suite if you can afford it and you'll have a great stay.

Very good

Superb

Short stay do to flight...

Pros: Easy access to airport

Cons: Slept on pullout couch very uncomfortable old and stained had chip crumbs in it that had to be removed by me before l could use. Disappointing

Exceptional

Pros: The staff was super nice and helpful. The shuttle service was excellent and a great bonus. Great location, went for a walk that evening

Cons: Well there's nothing I can point out... Everything was great.

Good

Friendly staff and clean space...

Pros: The lobby smelt really nice

Cons: The pool was close do to a leak so we did get a free up grade to a standard room.

good location and facilities

Pros: location

Cons: having to call for room cleaning

Very good

Very good

Pros: Staff were good

Cons: Shuttle stopped at 10:45 , out flight was delayed which is why we used executive , so needed shuttle

Very good

Passable

Pros: Clean beds, nice pillows.

Cons: We were told the rooms were newly renovated, and likely the last time that room was renovated was in 1997.

Good

Very good

Pros: Menu in restaurant was very limited

Exceptional

Superb

Very good

Really sucked.

Pros: Comfortable.

Cons: I booked this property entirely because of the proximity to the airport and because it advertised an airport shuttle. NOWHERE in the ad did it mention that the shuttle ran only to 10:45. This info was provided via email later while I was travelling so I did not receive it until after I landed. I never would have made this booking if the hours were advertised as my arrival time was 10:30. It was extremely disappointing and frustrating to land after 36 hours of travel to discover there was no shuttle and I had to wait in a very long line to get a taxi.

Customer service was great!

Pros: Attached Restaurant was great

Cons: Outdated even w/new carpet

Exceptional