Great hotel in great location....

Pros: Clean and friendly staff.

Cons: No complaints

Exceptional

Pros: Everything was top notch

Superb

Bad

Highly disappointed in all accommodations

Pros: Front desk staff attempted to be accommodating.

Cons: When we arrived, staff was initially kind and welcoming. We got to our room which was clean, but did not have in room snacks stocked (as we paid extra for) and did not have enough towels, blankets, pillows and sheets to accommodate for the number of guests indicated to the hotel for the stay. When we asked for the snacks (we paid for) and the towels etc to accommodate all guests it took an hour for those items to be brought to our room. Then we attempted to go eat at the hotel restaurant and were told they did not have enough staff to take our order and turned us away. We were hungry and tired from travel and attempted to order pizza and other delivery (as advised by the front desk staff), but were told by all delivery restaurants (recommended by front desk staff), they would not deliver to the location or were closing (it was 8pm). After all this, the front desk staff finally placed room service order for us, as the restaurant staff would not take our order. It took over an hour for two chicken strip baskets to be delivered to our room, and the staff applied a 20% gratuity to the charge without telling us prior. We are people who always tip well, and would have done so without being forced; we mostly didn’t appreciate not being told a 20% gratuity would be applied. Then we attempted to take our children to the pool area inside the hotel, but were unable to stay as the pool was heated to the level of a hot tub and the pool area felt like a sauna. Finally, the next morning, house cleaning staff was knocking on our door at 8:45/9:00am announcing themselves even though check out was not until later. We were very very disappointed with this hotel as the hotel is supposed to be part of the Hilton chain hotels and was rated well by others. The manager at this hotel needs to better support the little staff they have in order to provide Hilton standard stays. We will never ever stay at this hotel or one associated with it again.

Worth he choice in all...

Pros: This place exceeded our expectations from the welcome to the check out.

Cons: Everything was excellent, there were no disappointments.

Superb

Pros: Staff was amazing and the location was great.

Cons: I did not sleep for 2 days. The entire stay was terrible as far as getting any sleep or rest. The 1st night there was a dog next door that barked and scratched on the walls up until they checked out. 2nd night, no sleep as there was a college tour group

Exceptional

Ok

Pros: Breakfast was fantastic.

Cons: Booking.com stated my bill was $265 then I was billed $280, apparently there was a $15 parking fee that booking.com neglected to tell us about or include.

Exceptional

Exceptional

Passable

Pros: The breakfast was really good.

Cons: Our TV didn't work in the bedroom, and the sheets didn't look clean, so we had to sleep on the pullout couch. Wasn't a good first time experience. And our phone didn't work in our room. We had to walk to the front desk.

Pros: Loved everything about this hotel. walking into the lobby there are 3 water fountains and a planted jungle. The room was huge and very clean. Best of all was onsite chef to make breakfast. Also a bar in the evenings with food too.

Cons: Love all of it.

This is a great place...

Pros: Everything about the property is beautiful

Cons: Nothing

I’ll be back.

Pros: Fantastic breakfast!

Cons: Bed wasn’t very comfortable

Pros: Location and inside appearance of the hotel.

Cons: Pool was very cold. Took almost 1.5 hours to receive food from the restaurant in the hotel. There was not enough shampoo or conditioner in their pump dispensers. The carpet tacks were exposed in the threshold of the bedroom area.

Exceptional

Exceptional

Pros: The two separate rooms within a room.

Cons: I did not like the fact that I could not use free Wi-Fi without signing up for the Hilton program.