Very poor

Pros: Location

Cons: Needed to be updated and room had a bad mold smell

Exceptional

Pros: Really enjoyed the breakfast had something for all in my family

Cons: My son slipped and broke his ankle on the the water in the lobby

Pros: Online photos were great, very deceptive and totally not representative of reality. Lobby looked as pictured. Rooms were moldy, dirty, carpet was worn. Padded headboards were vinyl and had large head holes. Tile in bath was missing caulk and cracked tiles

Cons: Fridge in 1 room was recessed in spot and unable to open, other room it was full of leftovers from prior tenant. Both patio doors were leaking, one would not open NoR close and lock. Light dim, pictures moldy. Pool/hot tub murky

Good

Passable

Pros: The pool was very nasty

Cons: The bed was Comfortable

Poor

Pros: Location

Cons: Rooms, noise, smelled, staff

Definitely will stay here again

Pros: Staff were so happy and helpful

Worst stay in Dallas area...

Pros: I liked nothing about this property. I'd give it a 0 if I could. Lazy employees and very rude.

Cons: I didn't like anything about this hotel. And we found dust on everything. There was mold on the ceiling in the restroom. My allergies were up really bad inside this hotel. There was loose plug sockets. Cracks and pealing of the sheet rock in the room. Sofa sleeper for as filthy. Doesn't surprise me all the cleaning people were complaining and upset doing their jobs. The AC and heating sucked. and the room TV was messed up. I give this location a 0. There are more things to post. Like the lazy employees at the front desk.

Pros: Excellent breakfast, friendly & helpful staff. Beautiful hotel inside, and perfect location only five minutes from DFW Airport. Loved that the hotel had a shuttle to the airport.

Cons: Though there were chairs in the front part of the suite, the bedroom could have used a lounge chair or two.

Pros: Breakfast was the only good thing.

Cons: There are many things Im very disappointed about. I reserved two queen beds and ended up with just a king so people ended up sleeping on the couch and floor. No air conditioning and no towels. Super disappointed in this place. No one was helpful either.

Pros: Location

Cons: Room and bathroom were outdated-curtains with burn spots, ceiling and walls flaking, shower with dents, shower head falling off wall.Breakfast was total chaos, no order and too many people just pushing and grabbing food.

It could have been better.

Pros: The rooms were spacious and clean.

Cons: The staff was very lack luster. My child 9 was physically harmed by another occupants child staying at this hotel. Management stated it was in their best interest to not get involved as it would not solve anything and recommend we call the police. Which made no sense being they were both children. Management had several options 1. Transfer is or them to another room or facility. 2. Speak to both us parents and children and acknowledge such behavior is prohibited on the property. 3. Offer empathy to my child and apologize for what had taken place at their facility. 4. Offer other accommodations. However non of this was done. Instead as we were leaving because management never rectified the issue by addressing this with the other occupants. My wife and children were verbally harassed as we were trying to check out again by the other occupants to which the staff stood behind the counter and watched until I intervened and ask my wife and child to please leave peacefully paying them no mind. And I asked the other occupants was the example she was setting how she wanted to represent her family in your establishment. In hindsight had this been addressed properly my staff and management could have largely been avoided. It was an embarrassment for my family, all the children and other occupants in the lobby and I am very disappointed in how that was handled. Also despite what was witnessed no one from the hotel ever followed up with my wife or I regarding this incident prior to receiving this survey.

I will be a repeat...

Pros: Very nice and clean

Cons: Your indoor pool was very cold

Not sure I will be...

Pros: Breakfast and always a clean room.

Cons: Towels are horrible, Bathroom wall had a large hole where the shower rod connects. Wifi is always problematic.

Rooms were great and staff...

Pros: Clean and comfortable room, breakfast is always good.

Cons: Only thing negative to say is they need USB ports to charge your devices

Exceptional

Pros: Location and pool area.

Cons: The temperature in my was could not be controlled. I turned it down as low as possible and it made no difference at all. I was hot the entire time. Also, online the menu was one thing. Once we got inside the menu was limited - very disappointed.

Never returning

Pros: The courtyard

Cons: Staff and rooms

Good value for the stay.

Pros: Room was clean and comfortable. Elevators were convenient to room assigned. No issues.