Great room, amazing views.

Pros: Wonderful room with an amazing lake view. Helpful check in and bar staff - good breakfast offering. The pool and sauna are a nice addition too.

Cons: N/a

Beautiful views of the lake and the location but the hotel is in need of renovations.

Pros: The location and views of the lake! The front desk staff were very helpful with information, directions, and assistance with purchasing tickets.

Cons: Very much in need of renovation. The pool needs a lot of work. The floor with the pool smelled. Had to check out towels at the front desk with deposit. Breakfast was dismal.

Exceptional

I would recommend it to my family & friends

Pros: Views, common area and coziness of the bed.

Cons: Breakfast was a bit repetitive, shower & wardrobe not very comfortable

Perfect

Good hotel for the price , needs renovation but amazing view.

Pros: The view is amazing and it was confortable

Cons: Looks like it really need maintenance, the sauna, pool and spa need renovation.

Enjoyable

Pros: confort, views, structure of the building, breakfast

Cons: access road

Stunning view and facilities. Unprepared Employees

Pros: The room is amazing, very comfortable and clean. Heated bathroom floor and big bathtub are a cool bonus. The hotel is very pretty and the lake view is stunning.

Cons: Wi-fi is so bad It's unusable. Had a very bad experience with an employee who I asked to call a taxi for me and took almost 1 hour. There were few taxis accepting credit cards on that day, but the problem was the hotel employee didn't give us that information neither did he tell us the time it would take for the taxi to arrive, he simply left us sitting in the front hall waiting while we got anxious as we were afraid to loose our flight back home. He could have told us about the situation or even provided a better alternative to get to the airport.

Very good

Treatment from employees ruinned the good things that they have

Pros: Your rating is 2/5 to this hotel. the 2 stars refers to: 1. Sonia, a great person that works in the reception in the morning and really really wants to give a good experience 2. The general hotel/room structure that is beautiful Breakfast was ok, not awesome but not bad. We used the massage service and it was very nice, I reccomend.

Cons: This part is heavier than the good one, unfortunatelly this is not a hotel I would come back. 1. The heater of our room didn't work during the 4 days we staid there. 2. The water in the shower gets cold in the middle of the shower several times, a terrible experience. 3. During our stay the water in the shower got totally cold in one period 4. And most important of it all: The treatment of the employees (apart from Sonia). During all our stay and all this problems I shared before, we receive little or almost none help pf the night employess. Imagine! You are in the best room available in the hotel, it's 0 graus celcius outside and your room is cold! They don't help, don't give information and when you call to ask (for the nineth time) what will be done, they hang up in you. They couldn'TSOLVE OUR SITUATION AND ALSO COULDNt put us in other room. The level of the service doesn't follow the high level of the hotel and of the prices. They almost ruined our experience with this terrible treatment. Also, they have room service but ask you to go downstairs to pick up?!?!?! It doesn't make any sense. And the persons on the phone (room service) were really rude. In general, these employees attitude (again, apart from Sonia that was great) have to change, otherwise, it doesn't worth the money.

Overall good and recommended

Pros: Good service, the staff is very amenable.

Cons: The room was way too hot. At some point, a towel disappeared and for one day we were with only one towel for 2 people.

Superb

Pros: The location, room views and t

Very good

Beautiful hotel in a beautiful town

Pros: Beautiful view of Lago Argentino from the room. Very friendly staff. Highly recommend working with the hotel concierge to coordinate day trips. Given how tight-knit the El Calafate tourism community is, they're able to streamline the trip planning and coordinate directly with tourism companies.

Cons: In-room wifi is not dependable - just to be aware if you are planning to do any work from the hotel, though it is stronger in the lobby. The hotel could create a better vibe in the restaurant area. Given that the hotel is not walkable to restaurants, and many guests eat at the hotel restaurant, they could put more effort into making it cozy and welcoming. Currently there is no vibe.

Pleasant

Pros: stunning views of the lake and the bedroom was really cosy

Cons: the food in the restaurant was awful. Shame as its the only thing letting the place down

Excellent location, fantastic view, but needs a light renovation!

Pros: Excellent location, fantastic view!

Cons: Needs renovation mostly outside and the pool!

great choice for Patagonia visit

Pros: great location with amazing views, great restaurant, nice staff

Cons: gym equipment was broken

Exceptional

stayed in better in calafate for much less money.

Pros: great space , comfy beds, very helpful staff

Cons: location is not great, paid extra for a room with a hot tub which didnt work, large transfer of noise between rooms. overall overpriced in our view.

Perfect