Pros: Location and breakfast are excellent

Cons: No

Our stay was excellent!

Pros: The service was exceptional! The staff was friendly and caring. Especially since we stayed there when the war broke out and the staff kept everyone calm at all times.

Cons: Food could have been better.

Good

We liked the hotel. We'll probably come back next year.

Pros: Nice and spacious room, excellent location. Courteous staff. Plenty of space in the parking garage.

Cons: Breakfast and bar require some improvements. In the breakfast area, the staff doesn't clean and prepare tables fast enough. Therefore, sometimes it gets difficult to find a clean spot. Communication with the staff is a bit hard as some of them barely speak English and/or Hebrew, Coffee machines did not function properly. Sometimes the coffee tasted weird. In the bar, the menu wasn't clear enough. We also witnessed some loud arguments between the staff members. Having said that, breakfast offered a good variety of food, and the bar was tasty and not expensive at all.

Would definitely recommend this hotel, but would hope for a more upgraded breakfast.

Pros: Staff was responsive and friendly. They really tried to please. Room was newly renovated, beautiful, clean and spacious. Outdoor pool was a big plus. Breakfast was plentiful, with omelette and pancake stations.

Cons: Breakfast provided the many tour groups with an efficient, quick and easy food options. For the individual tourist, however, the breakfast would benefit from providing more interesting and varied healthy and creative grain and vegetable salads, as well as fruit options.

Great location, nice place, but some frustrations

Pros: Location is excellent. Hotel is clean. Staff are generally friendly

Cons: Strange for a hotel of this calibre not to have a 24 hour room service, and the limited room service that is available is from the milk restaurant. Also strange that when sun rises before 06.00 and sets around 20.00, the pool only opens 08.00-18.00, and usually with 15 minutes cut off on either side as the lifeguard spends this time readying him/herself and the pool. Considering how hot the middle-of-the-day hours are, and that many tourists in Jerusalem will use their days for activities, the missing 2.5 hours of optimal swimming time is very disappointing. My children and I found ourselves regularly rushing to get a short amount of swimming. I also don't understand why a family of 5 - which is quite small for a family size in Israel - has to be financially penalised by requiring to book 2 rooms - i.e. nearly doubling the cost. The regular family size here is 5+, and it is not beyond imagination to safely fit 5 people into the room, especially when 3 are small children

Perfect

Comfy clean hotel but staff not overly welcoming

Pros: This hotel is situated walking distance from the Old City and close to a number of good restaurants, parks and green areas. The style of the hotel is late 90s but is very clean and rooms are comfortable. It is well-equipped with lobby bar, nice restaurant, gym and a small pool. Another huge plus was the FREE underground secured parking which is the reason we scored the hotel an 8. Make sure you request a reserved space if you have a car since driving around Jerusalem is not to be advised. Better to leave your car and venture out on foot and by taxi. The breakfast buffet was very nice and had an omelette station and good coffee - always a winning combination.

Cons: If the pool is important to you, then note the strict 6.30 pm closing time, and if you arrive after 6 pm like we did, you may not manage to find a clean towel, and the general feeling you have is that they just want you to leave so they can close up - in fact one afternoon the lifeguard (who mostly seemed to be on her mobile phone the whole time), left her post at 6.15 pm so the manager of the hotel had to sit there in his suit for the last 15 minutes to fulfill the law that someone needs to be on duty hilarious!!) We had an initial issue on check-in that our Booking.com room price might not be honoured because we had only three people occupying two double rooms not four! The hotel reception seemed to think we needed to cancel out that booking and rebook at a higher price for three. Obviously we stood our ground and very quickly a duty manager materialised and sorted it out and offered us a complimentary breakfast however if we had not clearly stated in the Booking.com booking that one room was being occupied by one person only, and had printed a copy of that to show them, we might have lost the argument since they were initially insisting that for two double rooms, we needed to produce four passports, very odd - first time we have ever encountered this in any country!

Exceptional

Pros: Excellent location, it was very clean and service was top. Lovely roof top pool with great views. Breakfast was excellent and great choice of food for young and old alike. The rooms very nice and big with good Aircon and comfortable beds. Hotel sorted out all of our needs.

Cons: There were no noticeable usb ports in the room and was a little tricky turning lights on and off in the room.

Exceptional

Pros: Dan Panorama far exceeded my expectations. Coming to Israel on a trip unfarmilier with the area from the first moment when I was greeted by Oded who made sure every time throughout my stay that all was ok and in the morning at breakfast Ayman was always there to get me lactose free cheese. Dan Panorama is the place to stay, they make you feel welcome and service your every need as if you were family.

Perfect

All good except above

Pros: Breakfast was okay but staff reluctant to make hot latte as they felt we should use machine 2 machines were broken Friday and Sunday morning. A nuisance to have to keep going back for hot water.Should have been teapot or jug

Cons: Friday night dinner very disappointing and not nearly as good as when I have stayed there before.Very little chicken and chefs meat poor quality.Even though it was Friday night food was quite cold.I paid for 8 of us and had told them how nice it would be so I was not too happy

Perfect

Exceptional

Very good

Superb

Pros: Was good I didnt knowing wasnt including breakfast You can give feedback to the hotel that they closed the pool too early

Amazing stay, it couldn't have been any better!

Pros: We stayed a night longer because we were so well accommodated. Service: The staff was very friendly and caring, attentive to our needs and offered assistance in a medical situation that was unforeseen (thank you!). We even received some upgrades re F&B. Overall, I have never been this pampered, so the service exceeded all my expectations. Facilities: I liked the hotel's cleanliness, the room was spacious, the beds comfy and it is definitely a plus to have a pool in Jerusalem. I really enjoyed staying here.

Cons: N/A

Excellent

Pros: Was close to all points we wanted to be

Cons: Dinner was a bit pricey, the food selections was mediocre

Very good

Excellent htel in perfect location in Jerusalem

Pros: Breakfast was by far the best I have experienced at a hotel. Get the breakfast option at check in as better pricing. Beautiful hotel, perfect location, and very accommodating staff. Would definitely stay here again next time we are in Jerusalem. Excellent customer service from start to finish. Gentleman in bar restaurant was particularly accommodating upon early arrival and went above and beyond for our family. So grateful we stayed here to cap off our Israel trip. Rooms are spacious and had everything we needed. Sofa bed ready upon our arrival which we appreciated travelling with kids. Great place to stay in close proximity to Jaffa gate at the Western Wall.

Cons: Suggestion - ask the hotel to get taxi rates in advance when booking transportation so no surprises as there is a lot of variability here depending on the driver you get.