Won’t ever stay here again.

Cons: Location seemed sketchy, exterior of building looked worn down, bedroom felt musty and dirty and uncomfortable.

Exceptional

Very poor

Pros: location

Cons: Bed was very uncomfortable. The lock was defective and we had to get new card keys and still had to kick the door to get in. Went to the desk 3x and was told maintenance was on the way, but never showed. Not enough blankets on the bed and no extras in the room.

Good

Satisfying

Pros: Breakfast was good. Wished the restaurant was open all day.

Cons: See above

please fix the rate i...

Pros: the location was great

Cons: when my king bed wheelchair accessible room was not available due to room maintenance, the gentleman who checked me in offered me a room with a double bed and roll and shower for $88 a night for two nights, discounted from the rate that I booked which was $100 a night. First of all the charge on my card is $352.76, more than twice what i expected, PLEASE corrent this as soon as possible!! Also, the accessible room i was given was at the very far corner in the back of the hotel. The doors all around the perimeter of the hotel had not yet been updated since they were not used during Covid so the main entrance to the hotel was the only way to get in that meant, I had to take my luggage in my wheelchair Down a very long Corredor, which was carpeted. Since I am not the strongest, it's much more difficult to travel that same distance on carpet. There is no close by entrance or elevator the room was also carpeted, and I understand that that's for guests comfort but for me, it made even getting around the room with difficult. The chair was broken, and after to request, it was replaced on my second day, but the room was not serviced. And the other thing I want to mention is, it would be nice to just make sure the gap between the bed in the wall and all the spaces in the room are wide enough for a wheelchair. All of the accessible stuff I would just like to bring to your attention, but the room charge I would really like rectified immediately please. Thank you! Mona Sani #510.708.1008 [email protected] confirmation #: 4241921391

Definitely won’t stay here again...

Pros: Right off the freeway

Cons: The room had cobwebs. The window wouldn’t shut properly and I was on the ground level. It made the noise from the freeway unbearable. The staff at the desk was rude and condescending.

Cons: I didnt like the stereotypes I didnt like how they judge me off of the face mask that I wore when I walked into the lobby to go to my room and then they came to my door five minutes and asked me to exit the room because the room is a non resident

Bad

Pros: I had 3 different rooms 1st room wasn't clean 2nd room had ants 3rd room had no heat... This place is horrible..

Cons: Nothing about this place was good

Poor

Pleasant

Very good

I expected more comfort out...

Pros: Close to our party destination.

Cons: Bed was not comfortable and cheap mattress. No blankets for cold weather nights. Made for an uncomfortable sleep. Bathtub plug wasn’t working.

Exceptional

Pros: Check in

Cons: No elevator

It was a decent overnight...

Pros: I like that the property is right off the freeway

Cons: Outdated!!!!! In need of upgrades expeditiously!!!!!

Exceptional

Exceptional

Exceptional

Good

Pros: Convenient location to freeway access and close to family.

Cons: The room smelled like mildew this time. The previous stay was a much better experience. I liked the location of the room being at the end of a hall, but the room was very small compared to the previous one. The staff is always great.