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RESERVATIONS

Crown Paradise Club Cancun All Inclusive

Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
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Crown Paradise Club Cancun All Inclusive

Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
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  • Honeymoon Room
    Honeymoon Room
    Honeymoon Room

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    Honeymoon Room

    1 King Bed, Furnished balcony/patio with sea views
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    Room Highlights

    Enjoy - In-room massage available
    Internet - Free WiFi
    In Room Entertainment - LCD television with cable channels
    Food and Beverages - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request, no rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Furnished Patio/Balcony
    • Hair dryer
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room massage available
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • No rollaway/extra beds
    • Non Smoking
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • TV
    • TV - Cable Service
    • TV - LCD
    • TV size measurement: inch
  • Family Suite Crown
    Family Suite Crown
    Family Suite Crown
    Family Suite Crown
    Family Suite Crown

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    Family Suite Crown

    1 King Bed and 1 Twin Bunk Bed, Furnished balcony/patio with partial ocean views
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    Room Highlights

    Layout of Family Suite Crown - 2 bedrooms
    Enjoy - In-room massage available
    Internet - Free WiFi
    In Room Entertainment - LCD television with cable channels
    Food and Beverages - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request, no rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Furnished Patio/Balcony
    • Hair dryer
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room massage available
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • No rollaway/extra beds
    • Non Smoking
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • TV
    • TV - Cable Service
    • TV - LCD
    • TV size measurement: inch
  • Crown Room, Ocean View (Club Level /Tina Hidromasaje)
    Crown Room, Ocean View (Club Level /Tina Hidromasaje)
    Crown Room, Ocean View (Club Level /Tina Hidromasaje)
    Crown Room, Ocean View (Club Level /Tina Hidromasaje)
    Crown Room, Ocean View (Club Level /Tina Hidromasaje)

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    Crown Room, Ocean View (Club Level /Tina Hidromasaje)

    1 King Bed, 452-sq-foot room, furnished balcony/patio with ocean views
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    Room Highlights

    Club Level - Club Lounge access and continental breakfast
    Enjoy - Private spa tub; in-room massage available
    Internet - Free WiFi
    In Room Entertainment - LCD television with cable channels
    Food and Beverages - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Club level room
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Furnished Patio/Balcony
    • Hair dryer
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room massage available
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • Spa jub (Private)
    • TV
    • TV - Cable Service
    • TV - LCD
    • TV size measurement: inch
  • Standard Room, 2 Double Beds, Ocean View
    Standard Room, 2 Double Beds, Ocean View
    Standard Room, 2 Double Beds, Ocean View
    Standard Room, 2 Double Beds, Ocean View
    Standard Room, 2 Double Beds, Ocean View

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    Standard Room, 2 Double Beds, Ocean View

    2 Double Beds, 409-sq-foot room, furnished balcony/patio with ocean views
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    Room Highlights

    Enjoy - In-room massage available
    Internet - Free WiFi
    In Room Entertainment - LCD television with cable channels
    Food and Beverages - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone; free cribs/infant beds available on request
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request, no rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Furnished Patio/Balcony
    • Hair dryer
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room massage available
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • No rollaway/extra beds
    • Non Smoking
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • TV
    • TV - Cable Service
    • TV - LCD
    • TV size measurement: inch
    • Wheelchair accessible
  • Family Suite Paradise
    Family Suite Paradise
    Family Suite Paradise
    Family Suite Paradise
    Family Suite Paradise

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    Family Suite Paradise

    1 King Bed, 1 Double Bed and 1 Large Twin Bunk Bed, 656-sq-foot room, furnished balcony/patio with garden views
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    Room Highlights

    Layout of Family Suite Paradise - 2 bedrooms
    Enjoy - In-room massage available
    Internet - Free WiFi
    In Room Entertainment - LCD television with cable channels
    Food and Beverages - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - 2 bathrooms, bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Furnished Patio/Balcony
    • Hair dryer
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room massage available
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • TV
    • TV - Cable Service
    • TV - LCD
    • TV size measurement: inch
  • Standard Room (Plus)
    Standard Room (Plus)
    Standard Room (Plus)
    Standard Room (Plus)
    Standard Room (Plus)

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    Standard Room (Plus)

    1 King Bed and 1 Twin Bunk Bed, 412-sq-foot room, furnished balcony/patio with partial ocean views
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    Room Highlights

    Enjoy - In-room massage available
    Internet - Free WiFi
    In Room Entertainment - LCD television with cable channels
    Food and Beverages - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
    Smoking And Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Furnished Patio/Balcony
    • Hair dryer
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room massage available
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • Smoking And Non Smoking
    • TV
    • TV - Cable Service
    • TV - LCD
    • TV size measurement: inch
  • Standard Room, 1 King Bed, Ocean View
    Standard Room, 1 King Bed, Ocean View
    Standard Room, 1 King Bed, Ocean View
    Standard Room, 1 King Bed, Ocean View
    Standard Room, 1 King Bed, Ocean View

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    Standard Room, 1 King Bed, Ocean View

    1 King Bed, 412-sq-foot room, furnished balcony/patio with ocean views
    FreeParking Free Parking
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    Room Highlights

    Enjoy - In-room massage available
    Internet - Wired internet access
    In Room Entertainment - LCD television with cable channels
    Food and Beverages - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Laptop-compatible safe, iron/ironing board, and phone
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Furnished Patio/Balcony
    • Hair dryer
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room massage available
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • TV
    • TV - Cable Service
    • TV - LCD
    • TV size measurement: inch
    • Wired Internet access - Extra Charge

ABOUT THE HOTEL

About Crown Paradise Club Cancun All Inclusive Hotel

Hotel Location & Nearby Attractions

With a stay at Crown Paradise Club Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Delfines Beach and 6 minutes from La Isla Shopping Mall. This all-inclusive property is 1.7 mi (2.7 km) from Iberostar Cancun Golf Course and 7.8 mi (12.6 km) from Tortuga Beach.

Popular Hotel Amenities and Features

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.

Business, Other Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has facilities measuring 7320 square feet (680 square meters), including a conference center. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy barbecue at Waynees Boots, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 poolside bars.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 617 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.
Pet Policy for Crown Paradise Club Cancun All Inclusive
If you are thinking of bringing your pet and want to know if pets are allowed at Crown Paradise Club Cancun All Inclusive, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Crown Paradise Club Cancun All Inclusive are listed below.

Pets not allowed

Service animals not allowed

Additional Hotel Details
  • Professional property host/manager
  • Shield between guests and staff in main contact areas
  • Property confirms they are implementing guest safety measures
  • No cribs (infant beds) available
  • Temperature checks are available to guests
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around Crown Paradise Club Cancun All Inclusive
- Cancun, QROO Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Iberostar Cancun Golf Course - 0.3 km / 0.2 mi
Delfines Beach - 0.5 km / 0.3 mi
El Rey Ruins - 0.7 km / 0.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1.8 km / 1.1 mi
Museo Maya Trailhead - 2.2 km / 1.4 mi
Maya Museum of Cancun - 2.6 km / 1.6 mi
San Miguelito - 2.9 km / 1.8 mi
Oasis Arena - 2.9 km / 1.8 mi
Aquaworld - 3.3 km / 2 mi
Ballenas Beach - 4.5 km / 2.8 mi
Luxury Avenue Shopping Mall - 5.3 km / 3.3 mi
Kukulcan Plaza Shopping Mall - 5.4 km / 3.3 mi
Hotel Zone Beaches - 5.8 km / 3.6 mi
Marlin Beach - 5.8 km / 3.6 mi
La Isla Shopping Mall - 6.4 km / 4 mi

The preferred airport for Crown Paradise Club Cancun All Inclusive is Cancun Intl. Airport (CUN) - 17.6 km / 11 mi

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Crown Paradise Club Cancun All Inclusive Hotel

Is free parking available at the Crown Paradise Club Cancun All Inclusive?
Yes, parking is available free of cost at the Crown Paradise Club Cancun All Inclusive. This is one of the hotels in Cancun with Free Parking.
Does this property have a swimming pool?
Yes, Crown Paradise Club Cancun All Inclusive has a hotel pool.
What is the check-in policy?
The checking times for Crown Paradise Club Cancun All Inclusive are between 3:00 PM and anytime. The minimum age to check-in is 21.
What is the check-out time?
This Crown Paradise Club Cancun All Inclusive's check-out time is 12:00 PM.
What brand is Crown Paradise Club Cancun All Inclusive?
Crown Paradise Club Cancun All Inclusive is an independent hotel.
What is the street address for Crown Paradise Club Cancun All Inclusive?
The address for Crown Paradise Club Cancun All Inclusive is Boulevard Kukulcan Km 18.5, Cancun, QROO 77500
Is Crown Paradise Club Cancun All Inclusive an all inclusive property?

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted. Food and beverages
  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
Other inclusions
  • Transportation to offsite activities
Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
What is the price for tonight?
Based on recent averages, the price for tonight can start at 387.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 387 per night.
How many guest rooms are at Crown Paradise Club Cancun All Inclusive?
The Crown Paradise Club Cancun All Inclusive has a total of 617 guest rooms.
How many floors does the Crown Paradise Club Cancun All Inclusive have?
This Cancun hotel has 7 floors. The hotel has 2 building/tower.
What is the hotel theme?
Travelers find this hotel . Other themes include Spa, Beach, Adventure sport, Family, Beach, Family, Spa.
Recommended landmarks, attractions or things to do around CROWN PARADISE CLUB CANCUN ALL INCLUSIVE?
CROWN PARADISE CLUB CANCUN ALL INCLUSIVE is within minutes from Iberostar Cancun Golf Course - 0.3 km / 0.2 mi , Delfines Beach - 0.5 km / 0.3 mi and El Rey Ruins - 0.7 km / 0.4 mi

ADDITIONAL HOTEL REVIEWS

Crown Paradise Club Cancun All Inclusive Reviews Summary

  • Hotel review by Vladan

    Vladan

    Very Good

    very good

    Pros: Location
    Cons: See

  • Hotel review by Gabriela

    Gabriela

    Good

    Good, but I had been at the hotel 5 years ago and food was better

    Pros: Kids options
    Cons: Average food. A lot of animation at the pool. There was no security staff at the beach

  • Hotel review by Panova

    Panova

    Poor

    Poor

    Pros: Staff and facilities fantastic
    Cons: Rooms were good, but mattress and pillows were hard as rock

  • Hotel review by Janell

    Janell

    Very Good

    Very good

    Pros: The staff were amazing
    Cons: The shower was clogged, the room had a terrible Miley smell

  • Hotel review by Emily

    Emily

    Disappointing

    Think Circus Circus but in Cancun. Not a place to go for good food or relaxation. Loud and overwhelming. But the room wa

    Pros: The room was nice, clean, and comfortable. Every room had a stellar view of the ocean.
    Cons: The food was pretty bad, hard to get a reservation if you want to eat in one of the restaurants instead of the main buffet. I logged on to their system 2 minutes after it opened for the day and I was only able to get a 9:30pm reservation.

  • Hotel review by Udechukwu

    Udechukwu

    Wonderful

    Exceptional

  • Hotel review by Verified Hotel Guest

    Verified Hotel Guest

    Pleasant

    Pros: Location and ocean front property was beautiful. Room was comfortable. Food was just okay and generally cold due to the freezing temperatures in all restaurants. It was so bad we were ordering hot water to keep our hands warm. It should be comfortable
    Cons: Every Restaurant was freezing cold it got me and my wife sick in the end. When I say freezing cold I mean 17 degrees C or 62 degrees F. WAY WAY TO COLD. It was so gold that at night when it was 70 to 72 outside due to cold front in Cancun that when you

  • Hotel review by Pam

    Pam

    Very Poor

    Bad

    Cons: The staff at the front desk and housekeeping. They charged me a lot extra at check in for my kids saying the family room didnt include them. Booking said theyd get it fixed and never did so I was charged $400 in addition to my original booking of a family room that said up to 5 people in your description

  • Hotel review by Enrico

    Enrico

    Very Poor

    Bad

    Pros: air conditioning not work and noise room ! arrive for check in at 11 pm and five a worst room in hotel !
    Cons: sea is kind

  • Hotel review by Enrico

    Enrico

    Very Poor

    Bad

    Pros: air conditioning not work and noise room ! arrive for check in at 11 pm and five a worst room in hotel !
    Cons: sea is kind

  • Hotel review by Omar

    Omar

    Good

    We will come back because of the staff, but we will book a different room with frontal ocean view.

    Pros: The staff working there are out of this world! Extremely hard-working people, so polite, friendly and always with a smile on their face.
    Cons: Some rooms appear to be outdated, and in one of our rooms, we encountered 3 cockroaches.

  • Hotel review by Noknoy

    Noknoy

    Pleasant

    Great for family with small kids

    Pros: Kids friendly
    Cons: Room services was hard to get by and booking reservations

  • Hotel review by Reyna

    Reyna

    Exceptional

    Perfect

  • Hotel review by Verified Hotel Guest

    Verified Hotel Guest

    Exceptional

    Pros: Food
    Cons: En el piso 7 la hielera estaba botando agua todo el tiempo. El agua en el piso se torna un problema de seguridad.

  • Hotel review by Anonymous

    Anonymous

    Very Good

    Very good

  • Hotel review by Evita

    Evita

    Good

    The amenities are great, otherwise over priced.

    Pros: The amenities were great!!
    Cons: The food was mediocre at best, the rooms are outdated. We stayed on the 4th floor and the wall by the elevator button had ants coming in and out of it our entire 8 day stay.

  • Hotel review by Aditya

    Aditya

    Very Poor

    all about money making, still a good resort for kids

    Pros: Only good thing in our otherwise horrible stay here. This is an all inclusive resort, with ample activities to keep the kids busy. There are many activities to keep family engaged busy all day long. Kids paradise club is a specific area where kids can enjoy their own time under the supervision of staff and with/without the presence of parents. Activities all day, water slides etc keep them busy
    Cons: The reason which made our stay horrible here is the front desk Staff, particularly management is very rude. They don't have any listening ears to customers grievances. The front desk do their best and hearing and listening but the managers are extremely rude. It appeared what they all cared was only money making, charging extra wherever they see any opportunity. Its all business and money making especially at the most busiest time of year, when they don't care about a specific customer or so but are more concerned about the more number of people. All the resorts do well in most scenarios but its only the most specific or exception cases, where a resort would stand out based on how it deals and resolves customers concerns. For our scenario, managers were extremely impolite and made our stay bad. The manager kept giving same one liner with rude expressions and didn't try to resolve our concern, even when we tried talking through an agency. Out of three Elevators , only two would work atmost of the times. Water stopped at intermediate intervals while in use at the washrooms. Food was a good mix but after 2 days it looked all the same. No varieties or change to the menu. Same Mexican/international cuisine every day. Specific restaurants required reservation early in the morning at 8 am, but food was terrible, where we tried i.e. Italian and Mexican. Nothing exquisite about it at all. nowhere this is even a 4 start resort, I can only rate it 3 start due to the activities / opportunities it provided for kids.

  • Hotel review by Surendra

    Surendra

    Poor

    Very poor

  • Hotel review by Gabriel

    Gabriel

    Very Good

    Very good

    Pros: Beautiful family place, many activities during the day. Night shows very poor
    Cons: Short staff, food regular. With same ingredients chef's can make better choices

  • Hotel review by Luz

    Luz

    Good

    Good

    Pros: Beach front
    Cons: Beds were really hard