InTown Suites Extended Stay Austin Tx- Research Blvd Reviews Summary
Carlos
Very Poor
MY WORST LODGING EXPERIENCE EVER. I asked for compensation from booking.com AND hotel and refused.
Pros: Nothing.
Cons: I deserve a full refund for my stay at this property due to the most appalling conditions I have ever experienced. From multiple roaches discovered crawling around in the rooms and one that even ended up crawling on me when sleeping, feces in the lobby that was not picked up for a long time, a broken door frame that was sloppily held together with multiple screws, damaged furniture and fixtures, a toilet that was stopped up before I even used it, damage and stains in the tub and on the counters, and an absolute deep stench of smoke, old food, trash, and worse throughout the property, in every hallway and in the room, just to name a few things. One employee tried to help by moving me to another room, but there were still daily sightings of vermin crawling in that second room as in the first one and the sink was stopped up in the bathroom. I had booked and paid to stay for 9 nights, but I couldnt take it anymore after the fourth night. I asked the manager for some sort of compensation after telling them I was leaving early and describing all of the aforementioned conditions, but they said they couldnt do anything for me. I have photos and videos of all the things I described. I also have my booking information and the receipt for my stay that I cut short since it was such a horrible experience. If anyone visits this property, everything described would be very evident. I have been advised to complain to the state attorney general and/or post all the photos and descriptions on social media, but hopefully that wont be necessary if the right thing is done. I have been sick since my stay and finally had the strength to send this to you. ONCE AGAIN, I HAVE PHOTOS AND VIDEOS OF EVERYTHING DESCRIBED. I have NEVER experienced such DISGUSTING and DESPICABLE conditions at any place that claims to offer civilized lodging.
Stephen
Very Good
Very good
Charles
Very Poor
Didn't stay because of the staff
Pros: Never stayed here because they couldn't check on a Sunday and they were very rude about
Cons: Rude receptionist
Carter
Pleasant
Pleasant
Pros: No breakfast
Quiroz
Exceptional
Perfect
Miguel
Poor
Poor
Pros: The tv
Cons: Everything it smelled really bad
Teddy
Poor
Poor
Ladino
Very Good
Very good
Erick
Exceptional
Perfect
Awesome
Very Poor
Slum hotel, the pictures you see online do not reflect what youll actually get!
Pros: There was nothing I liked
Cons: The place was dirty and smelt like weed. I had to buy smoke eliminator to spray in my room to try to get rid of the smell. The bed was hard as a rock and you had to sleep directly in the middle of the bed or you would start to fall off. The blanket was thin, the pillows were flatter then a pancake. The floors were not swept or mopped. My feet were black from walking to the shower too my clothes on the bed. When I asked the manager of housekeeping could come in, he became confrontational. And said they are not in on Fridays! When she did come in she sprayed the floor with a spray bottle and used a dry cloth to mop! The floor was still not cleaned. They dont vacuum the small rugs, you get two small towels for a two week stay and one small roll of toilet paper! What hotel rations toilet paper? Housekeeping also only comes in one time during your stay to tidy up your room. When she did she took all my towels including my wash cloth I brought to clean my dishes! People live here full time! Every night I would be awoken by residents banging on others doors. Management closes the metal gate to the front desk before 4pm everyday and are gone on the weekend. If you need them they are gone. I also was charged $150 more for the room I booked when I had gotten to the site. The manager said Priceline dont tell you, its their fault. I should have found another room somewhere else.
Sargenbright33
Pleasant
Nicer room was cheaper not sure why
Pros: Gerald has helped us a lot over the years and it sucks seeing him work as hard as he does being in that much pain. God Bless him and hope he gets better soon.
Cons: The pull out sofa bed didn't come with sheets or pillows, It horrible especially on the back!!
Green
Disappointing
Needs major improvements.
Pros: Nothing really
Cons: My room and bathroom you flush the toilet you have to wait 15 minutes before you can flush it again. The guy who work's the front desk isn't friendly ar all. Maintenance man always looks drunk. Mold by the shower head.
Asevedo
Wonderful
make sure u get receipt
Pros: very comfortable clean
Cons: the way things were ran trying to say I didn't pay and I did even had receipt then they come up some other charges for a week I paid again something not right with the way there charging people I felt like someone was hurting for money or just don't know how to count
Mcdonald
Very Good
Very good
Melvin
Very Good
Very good
Irene
Disappointing
Pay a bit more for better place. i hate cockroaches!
Pros: price
Cons: cockroaches, wifi didnt work, needs cleaning in room and outer areas like hallway and elevator
Melinda
Poor
Pros: Stove and refrigerator
Cons: Non helpful , no customer service skills
Maximilian
Very Poor
Won't repeat.
Pros: I guess I should have done more research upfront.
Cons: Room was dirty.
Trest
Exceptional
Perfect
Verified Hotel Guest
Fair
This guest did not leave comments about this hotel.