Don’t stay here, but if...

Pros: The staff bent over backwards to help when needed. And it was priced affordable for the location. That’s about it.

Cons: First room hadn’t been cleaned, the bed was just remade with dirty linen and the bathroom was dirty. Asked for a new room and was accommodated by a very helpful staff member to find a good and equal rate room. Even then, the carpets/walls/furniture were all very grungy and worn out/gross. The breakfast wasn’t anything special but again the staff worked hard to keep everything stocked/available for the guests. The room keys worked about 10% of the time, had to try about 10-15 times to get the door open and had to get new keys every other day. Other people in the hallways were also struggling with the key system, they just don’t work consistently. The pool was not clean and ice cold; my kid started shivering and we had to finish playing after about 10-15 minutes. The elevator is on its last leg, felt like it would drop out anytime. Overall a very run down hotel, wouldn’t recommend to anyone if you have other options.

Superb

Exceptional

Cons: My truck got vandalized and had to replace my window and apparently it was out of pocket

Exceptional

Pros: Customer service was awesome! Everyone spoke and acknowledged you. If we needed anything, it was provided. Breakfast was hot. Also sugar free condiments. The pool was clean..Family enjoyed the spa. I was even allowed to use a dryer for the wet clothes from SeaWorld.

Cons: The sofa bed in the extra room, too thin..Hard!

Annoyed as hell

Pros: Nothing

Cons: The hard mattresses, the loud kid crying at 6 am until about 9 am.. kids were playing knocking at the door all night .

Disappointing

Cons: Our room wasn't that clean. Couldn't chexk in early or late. The hot tub and pool needed cleaned up and updated. Very noisy woth other guest you could hear.

Superb

Bad

Pros: Nothing

Cons: Services

Passable

Good

Pros: Pool

Cons: Food and breakfast room not enough places to sit and people were hogging waffle irons and no staff was trying to help situation one guy made 5 waffles in a row it was frustrating.

Exceptional

Good

Pros: Extremely polite & attentive staff Inside was quiet Loved the large room & extra space

Cons: Poor water pressure in facilities Noise from surrounding business

Very good

Pros: The staff was nice, the rooms were great, breakfast was good, and the location was ok

Cons: The pool area was run down and needed a lot of work, and the hot tub wasn't working. The whole swimming pool area/water didn't look sanitary tbh

If not for the roaches...

Cons: Room had roaches.

A staycation disappointment. We will...

Pros: The beds were comfortable and the room was spacious and well organized. Breakfast was also good, especially the mini-waffles. The sausage and eggs were also surprisingly good for hotel fare. The indoor pool was pleasantly warm and a good size. HGTV, as ever, was entertaining, not that the hotel can take credit for that.

Cons: The hot water situation was very disappointing. We called in advance to verify the indoor pool and hot tub were working, but arrived to find that the hot tub was cold. Not cool, not lukewarm: actually cold. There was no maintenance person available to address the issue, and no apparent interest from management in resolving it in a timely fashion. These facilities were a large portion of why we chose this hotel for a family getaway. Our disappointment cannot be overstated. The single staffer present did something in the mechanical room, and I heard from other guests that the water did warm up for about a minute before cooling off again. When I asked him about it, he said that the water splashing out of the hot tub was the problem which...didn't make sense. Water always splashes out of hot tubs. I let it go and asked him to check again, which he did. Whatever he did this time, it had no effect. We gave up on the hot tub. Then, after swimming, our shower also didn't get hot, though with some effort we were able to get the water at least warm enough to rinse off. The water pressure was very low throughout our stay. Again, no maintenance person was available, though we were given tips on adjusting the handle to get more heat out of the shower. Finally, in further evidence that this hotel is in severe need of maintenance, during breakfast the ceiling started leaking into the breakfast room. They put a trashcan under the leak, and that's when we decided to make our exit. When we checked out, the front desk person, who I hadn't seen before, asked how our stay was, and I voiced our disappointment. Their sympathy amounted to: "Sorry, about that. Our contracted service company only works during the week." Gee, thanks. In my opinion, this is a massive oversight and a very poor business decision, but perhaps leaving your weekend travelers with a cold hot tub, weak showers, and leaking ceilings makes good sense to someone.

Exceptional

Pros: The food was great. Love the comfort of omyhf bed. Pool was great.

Exceptional

I would stay there again

Pros: Good

Cons: Size of the sleeping areas

I have stayed here twice...

Pros: The room was great. the breakfast was delicious and the bed was very comfortable. I would like to add the staff was wonderful. had a situation where I could not fit all my luggage in my vehicle on the last day of my stay because I had 2 extra people to ride with me on the last day of my stay. They graciously kept my luggage for me until I could pick it up. Thank you staff members for all your help,.

Over all the stay was...

Pros: Quick Check and fabulous workers that were kind and welcoming. The beds were clean and the private sitting area is especially a plus.

Cons: Some molding on lamp shades. Pool was hot jacuzzi was cold.