Cleveland Marriott Downtown at Key Tower

  • 1360 West Mall Drive , Cleveland, Ohio 44114
  • 1360 West Mall Drive , Cleveland, Ohio - 44114
  • 855-516-1090
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Room, 2 Double Beds, Lake View
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2 Double Beds

234-sq-foot (22-sq-meter) room with lake views


Internet - WiFi and wired Internet access

In Room Entertainment - 32-inch LCD TV with premium channels and pay movies

Food and Beverages - Refrigerator, coffee/tea maker, and room service

Bed Type and Features - Premium bedding, a pillow menu, and turndown service

Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Wheelchair accessible, bathroom grab bars, roll-in shower, wheelchair-width doorways, lever door handles, closed-captioned TV, and height-adjusted amenities

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

 

Amenities and Features

  • Refrigerator
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Shower/tub combination
  • Phone
  • Turndown service
  • Towels provided
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Closed captioned TV
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Room service (limited hours)
  • In-room safe (laptop compatible)
  • Cable TV service
  • Non-Smoking
  • Premium TV channels
  • WiFi (surcharge)
  • Wired Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Premium bedding
  • In-room climate control (heating)
  • Pay movies
Room, 1 King Bed, City View, Corner
Room, 1 King Bed, City View, Corner
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1 King Bed

234-sq-foot (22-sq-meter) room with city views


Internet - WiFi and wired Internet access

In Room Entertainment - 32-inch LCD TV with premium channels and pay movies

Food and Beverages - Refrigerator, coffee/tea maker, and room service

Bed Type and Features - Premium bedding, a pillow menu, and turndown service

Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Roll-in shower, closed-captioned TV, and lever door handles

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

 

Amenities and Features

  • Refrigerator
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Shower/tub combination
  • Phone
  • Turndown service
  • Towels provided
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Closed captioned TV
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Room service (limited hours)
  • In-room safe (laptop compatible)
  • Cable TV service
  • Non-Smoking
  • Premium TV channels
  • WiFi (surcharge)
  • Wired Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Premium bedding
  • In-room climate control (heating)
  • Pay movies
Room, 2 Double Beds
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2 Double Beds

234 sq feet (22 sq meters)


Internet - WiFi and wired Internet access

In Room Entertainment - 32-inch LCD TV with premium channels and pay movies

Food and Beverages - Refrigerator, coffee/tea maker, and room service

Bed Type and Features - Premium bedding, a pillow menu, and turndown service

Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, free weekday newspaper, and iron/ironing board

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Roll-in shower, closed-captioned TV, and lever door handles

Need to Know - No cribs (infant beds) or rollaway/extra beds available

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

 

Amenities and Features

  • Refrigerator
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Shower/tub combination
  • Phone
  • Turndown service
  • Towels provided
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Closed captioned TV
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Room service (limited hours)
  • In-room safe (laptop compatible)
  • Cable TV service
  • Non-Smoking
  • Premium TV channels
  • WiFi (surcharge)
  • Wired Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Premium bedding
  • In-room climate control (heating)
  • Pay movies
Room, 1 King Bed
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1 King Bed

234 sq feet (22 sq meters)


Internet - WiFi and wired Internet access

In Room Entertainment - 32-inch LCD TV with premium channels and pay movies

Food and Beverages - Refrigerator, coffee/tea maker, and room service

Bed Type and Features - Premium bedding, a pillow menu, and turndown service

Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Wheelchair accessible, bathroom grab bars, roll-in shower, wheelchair-width doorways, lever door handles, closed-captioned TV, and height-adjusted amenities

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

 

Amenities and Features

  • Refrigerator
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Shower/tub combination
  • Phone
  • Turndown service
  • Towels provided
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Closed captioned TV
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Room service (limited hours)
  • In-room safe (laptop compatible)
  • Cable TV service
  • Non-Smoking
  • Premium TV channels
  • WiFi (surcharge)
  • Wired Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Premium bedding
  • In-room climate control (heating)
  • Pay movies
Concierge Room
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2 Double Beds or 1 King Bed

234 sq feet (22 sq meters)


Club Level - Club Lounge access, continental breakfast, and light refreshments

Internet - WiFi and wired Internet access

In Room Entertainment - 32-inch LCD TV with premium channels and pay movies

Food and Beverages - Refrigerator, coffee/tea maker, and room service

Bed Type and Features - Premium bedding, a pillow menu, and turndown service

Restrooms & Showers - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, free weekday newspaper, and iron/ironing board

Pleasure - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Roll-in shower, closed-captioned TV, and lever door handles

Need to Know - No cribs (infant beds) or rollaway/extra beds available

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

 

Amenities and Features

  • Refrigerator
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Shower/tub combination
  • Phone
  • Turndown service
  • Towels provided
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Closed captioned TV
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Room service (limited hours)
  • In-room safe (laptop compatible)
  • Cable TV service
  • Non-Smoking
  • Premium TV channels
  • WiFi (surcharge)
  • Wired Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Premium bedding
  • In-room climate control (heating)
  • Pay movies
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Cleveland Marriott Downtown at Key Tower Hotel

Hotel Location & Nearby Attractions

With a stay at Cleveland Marriott Downtown at Key Center, you'll be centrally located in Cleveland, just a 4-minute walk from Cleveland Convention Center and 10 minutes by foot from Rocket Mortgage FieldHouse. This 4-star hotel is 0.7 mi (1.1 km) from Rock and Roll Hall of Fame and 0.8 mi (1.2 km) from Great Lakes Science Center.

Popular Hotel Amenities and Features

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day on the slopes, you can enjoy onsite recreational amenities such as a health club. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Business, Other Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. This hotel has 15 meeting rooms available for events.

Restaurants, Bars, Lounge & Dining options

Enjoy American cuisine at Greatroom, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 400 guestrooms featuring refrigerators and LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Pet Policy for Cleveland Marriott Downtown at Key Tower
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Cleveland Marriott Downtown at Key Tower, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Cleveland Marriott Downtown at Key Tower are listed below.

Pets not allowed
Only service animals are allowed

Cleveland Marriott Downtown at Key Tower Hotel Amenities


  • Hotel Restaurant
  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Conference Facilities
  • Business center
  • Spa treatment room(s)
  • Porter/bellhop
  • Grocery/convenience store
  • Express check-out
  • Dry cleaning/laundry service
  • Free Wireless Internet
  • Health club
  • Valet parking (surcharge)
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 9746
  • Spa services on site
  • Meeting Room Facilities
  • Luggage storage
  • ATM/banking
  • Number of restaurants - 3
  • Hotel Concierge Services
  • Snack bar/deli
  • Ballroom
  • Banquet hall
  • Reception hall
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wedding services
  • In-room accessibility
  • Multilingual staff
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free newspapers in lobby
  • Wheelchair-accessible meeting spaces/business center
 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Cleveland Marriott Downtown at Key Tower - Cleveland, Ohio Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Cleveland Mall - 0.1 km / 0.1 mi
Key Tower - 0.1 km / 0.1 mi
Old Stone Church - 0.2 km / 0.1 mi
Public Square - 0.3 km / 0.2 mi
Cleveland Public Library - 0.3 km / 0.2 mi
Soldiers and Sailors Monument - 0.3 km / 0.2 mi
Cleveland Convention Center - 0.3 km / 0.2 mi
Huntington Bank Building - 0.3 km / 0.2 mi
Cleveland Public Auditorium - 0.4 km / 0.3 mi
Terminal Tower - 0.4 km / 0.3 mi
Cleveland Arcade - 0.5 km / 0.3 mi
East 4th Street - 0.5 km / 0.3 mi
Cathedral of St. John the Evangelist - 0.5 km / 0.3 mi
JACK Cleveland Casino - 0.6 km / 0.3 mi
Tower City Center - 0.6 km / 0.3 mi

The nearest airports are:
Cleveland, OH (CLE-Hopkins Intl.) - 20.3 km / 12.6 mi
Cleveland, OH (BKL-Burke Lakefront) - 2.5 km / 1.6 mi
Cleveland, OH (CGF-Cuyahoga County) - 24.7 km / 15.4 mi

The preferred airport for Cleveland Marriott Downtown at Key Center is Cleveland, OH (CLE-Hopkins Intl.).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Cleveland, Ohio Hotels

 
 

Helpful Info & FAQs

Is free wireless internet access available at this hotel?

Yes, Cleveland Marriott Downtown at Key Tower in Cleveland offers free WiFi access to guests.

What is the check-in policy?

The checking times for Cleveland Marriott Downtown at Key Tower are between 4:00 PM and midnight.

What is the check-out time?

This Cleveland Marriott Downtown at Key Tower's check-out time is 12:00 PM.

What is the street address for Cleveland Marriott Downtown at Key Tower?

The address for Cleveland Marriott Downtown at Key Tower is 1360 West Mall Drive, Cleveland, Ohio 44114

What is the price for tonight?

Based on recent averages, the price for tonight can start at 249.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 249 per night.

When was the Cleveland Marriott Downtown at Key Tower built?

The Cleveland Marriott Downtown at Key Tower in Cleveland was built in 1991.

How many guest rooms are at Cleveland Marriott Downtown at Key Tower?

The Cleveland Marriott Downtown at Key Tower has a total of 400 guest rooms.

How many floors does the Cleveland Marriott Downtown at Key Tower have?

This Cleveland hotel has 25 floors. The hotel has 1 building/tower.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers. Other themes include Spa.

Recommended landmarks, attractions or things to do around CLEVELAND MARRIOTT DOWNTOWN AT KEY TOWER?

CLEVELAND MARRIOTT DOWNTOWN AT KEY TOWER is within minutes from Cleveland Mall - 0.1 km / 0.1 mi , Key Tower - 0.1 km / 0.1 mi and Old Stone Church - 0.2 km / 0.1 mi

Which the best airport near CLEVELAND MARRIOTT DOWNTOWN AT KEY TOWER?

The preferred airport for Cleveland Marriott Downtown at Key Center is Cleveland, OH (CLE-Hopkins Intl.). The airport is conveniently located when visiting this Cleveland hotel.

 
 

Guest Reviews

  Phone exclusive rates: Call 855-516-1090

Cleveland Marriott Downtown at Key Tower Reviews Summary

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Cleveland Marriott Downtown at Key Tower Reviews Summary

UserKarrie
7/10
 
Good
Pros: very nice hotel, perfect location, staff very helpful
Cons: Having to pay for internet, most hotels it is included in the room cost, did not think this nice of a hotel should charge for wireless internet, I was surprised it was an add on cost.
UserKathleen
9/10
 
Wonderful
Pros: Staff was very attentive and helpful. Location was great - close to Rock & Roll Hall of Fame and great Cleveland restaurants.
Cons: Additional charge for parking - $20 per night, $35 for in and out. No complementary breakfast
UserVerified Hotel Guest
9/10
 
Wonderful
Pros: Location and staff
Cons: The rooms could really use updated bathrooms. Marriotts usually have much nicer showers
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: The staff was very friendly & room very clean. Very nice & classy at a great rate
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: Location and the hotel itself was so beautiful!
Cons: All good
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: Fantastic location in the middle of town. Can walk to all major attractions!
UserDavid
10/10
 
Exceptional
Pros: Near everything.
Cons: No
UserJames
10/10
 
Exceptional
Pros: Modernness, location
Cons: No
UserJose
8/10
 
Very Good
Pros: Great location for the event I was attending. Although, I wish it had a pool to enjoy with my daughter.
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: Nice room at great location
Cons: Expensive parking
UserSean
10/10
 
Exceptional
Pros: The hotel was in a good location. Very clean and comfortable. Staff was great. 5* for sure. We would def recommend this hotel to anyone who needs a hotel in Cleveland.
Cons: Parking was underground but separate from the hotel. A little bit of a walk. Cost was extra.
UserVerified Hotel Guest
8/10
 
Very Good
Pros: Location
Cons: Do not stay on the 4th floor as you start hearing people working out at 6am
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: Clean and friendly staff
UserAngelina
1/10
 
Very Poor
Pros: Nobody in the hotel could figure out how to tell me how to get to parking spent over an he in a half trying to find parking. Three calls to the hotel that were no help.
Cons: Sheets were not on the bed and had to be put on by us and there was hair in the sink. We will never stay here again. We stayed at the Hilton our 2 previous nights and the Marriott doesn't even compare.
UserKatie
5/10
 
Fair
Pros: Room and lobby decor was beautiful. Complimentary breakfast was good.
Cons: The hotel was under construction, so the pool was closed and the dining area was partially closed off. Our room was next to the elevator, so I was awakened by several loud guests from about 11 pm-1 am. Faint cigarette smell in the room. Overall, pricy!
UserMike
10/10
 
Exceptional
Pros: Comfortable bed. Great club room
UserGary
7/10
 
Good
Pros: Good location
Cons: Expensive valet parking is the only option.
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: Convenient location & cleanliness
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: Cleanliness
Cons: Wish they could provide free guest parking
UserJoseph
5/10
 
Fair
Pros: Location was awesome! Parking was a pain, but that's just downtown pricing.
Cons: I was so tired I did not examine my bed before falling asleep. I awakened to find 3 quarter sized blood stains on the sheets. I paid $--- for a room where staff does not even change the sheets. Never staying there again.
 
Hotel Location & Nearby Attractions

With a stay at Cleveland Marriott Downtown at Key Center, you'll be centrally located in Cleveland, just a 4-minute walk from Cleveland Convention Center and 10 minutes by foot from Rocket Mortgage FieldHouse. This 4-star hotel is 0.7 mi (1.1 km) from Rock and Roll Hall of Fame and 0.8 mi (1.2 km) from Great Lakes Science Center.

Popular Hotel Amenities and Features

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day on the slopes, you can enjoy onsite recreational amenities such as a health club. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Business, Other Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. This hotel has 15 meeting rooms available for events.

Restaurants, Bars, Lounge & Dining options

Enjoy American cuisine at Greatroom, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 400 guestrooms featuring refrigerators and LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Pet Policy for Cleveland Marriott Downtown at Key Tower
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Cleveland Marriott Downtown at Key Tower, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Cleveland Marriott Downtown at Key Tower are listed below.

Pets not allowed
Only service animals are allowed

Amenities

  • Hotel Restaurant
  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Conference Facilities
  • Business center
  • Spa treatment room(s)
  • Porter/bellhop
  • Grocery/convenience store
  • Express check-out
  • Dry cleaning/laundry service
  • Free Wireless Internet
  • Health club
  • Valet parking (surcharge)
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 9746
  • Spa services on site
  • Meeting Room Facilities
  • Luggage storage
  • ATM/banking
  • Number of restaurants - 3
  • Hotel Concierge Services
  • Snack bar/deli
  • Ballroom
  • Banquet hall
  • Reception hall
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wedding services
  • In-room accessibility
  • Multilingual staff
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free newspapers in lobby
  • Wheelchair-accessible meeting spaces/business center

Distances are displayed to the nearest 0.1 mile and kilometer.

Cleveland Mall - 0.1 km / 0.1 mi
Key Tower - 0.1 km / 0.1 mi
Old Stone Church - 0.2 km / 0.1 mi
Public Square - 0.3 km / 0.2 mi
Cleveland Public Library - 0.3 km / 0.2 mi
Soldiers and Sailors Monument - 0.3 km / 0.2 mi
Cleveland Convention Center - 0.3 km / 0.2 mi
Huntington Bank Building - 0.3 km / 0.2 mi
Cleveland Public Auditorium - 0.4 km / 0.3 mi
Terminal Tower - 0.4 km / 0.3 mi
Cleveland Arcade - 0.5 km / 0.3 mi
East 4th Street - 0.5 km / 0.3 mi
Cathedral of St. John the Evangelist - 0.5 km / 0.3 mi
JACK Cleveland Casino - 0.6 km / 0.3 mi
Tower City Center - 0.6 km / 0.3 mi

The nearest airports are:
Cleveland, OH (CLE-Hopkins Intl.) - 20.3 km / 12.6 mi
Cleveland, OH (BKL-Burke Lakefront) - 2.5 km / 1.6 mi
Cleveland, OH (CGF-Cuyahoga County) - 24.7 km / 15.4 mi

The preferred airport for Cleveland Marriott Downtown at Key Center is Cleveland, OH (CLE-Hopkins Intl.).

User
Karrie
 
7/10
Good
Pros: very nice hotel, perfect location, staff very helpful
Cons: Having to pay for internet, most hotels it is included in the room cost, did not think this nice of a hotel should charge for wireless internet, I was surprised it was an add on cost.
User
Kathleen
 
9/10
Wonderful
Pros: Staff was very attentive and helpful. Location was great - close to Rock & Roll Hall of Fame and great Cleveland restaurants.
Cons: Additional charge for parking - $20 per night, $35 for in and out. No complementary breakfast
User
Verified Hotel Guest
 
9/10
Wonderful
Pros: Location and staff
Cons: The rooms could really use updated bathrooms. Marriotts usually have much nicer showers
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: The staff was very friendly & room very clean. Very nice & classy at a great rate
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: Location and the hotel itself was so beautiful!
Cons: All good
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: Fantastic location in the middle of town. Can walk to all major attractions!
User
David
 
10/10
Exceptional
Pros: Near everything.
Cons: No
User
James
 
10/10
Exceptional
Pros: Modernness, location
Cons: No
User
Jose
 
8/10
Very Good
Pros: Great location for the event I was attending. Although, I wish it had a pool to enjoy with my daughter.
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: Nice room at great location
Cons: Expensive parking
User
Sean
 
10/10
Exceptional
Pros: The hotel was in a good location. Very clean and comfortable. Staff was great. 5* for sure. We would def recommend this hotel to anyone who needs a hotel in Cleveland.
Cons: Parking was underground but separate from the hotel. A little bit of a walk. Cost was extra.
User
Verified Hotel Guest
 
8/10
Very Good
Pros: Location
Cons: Do not stay on the 4th floor as you start hearing people working out at 6am
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: Clean and friendly staff
User
Angelina
 
1/10
Very Poor
Pros: Nobody in the hotel could figure out how to tell me how to get to parking spent over an he in a half trying to find parking. Three calls to the hotel that were no help.
Cons: Sheets were not on the bed and had to be put on by us and there was hair in the sink. We will never stay here again. We stayed at the Hilton our 2 previous nights and the Marriott doesn't even compare.
User
Katie
 
5/10
Fair
Pros: Room and lobby decor was beautiful. Complimentary breakfast was good.
Cons: The hotel was under construction, so the pool was closed and the dining area was partially closed off. Our room was next to the elevator, so I was awakened by several loud guests from about 11 pm-1 am. Faint cigarette smell in the room. Overall, pricy!
User
Mike
 
10/10
Exceptional
Pros: Comfortable bed. Great club room
User
Gary
 
7/10
Good
Pros: Good location
Cons: Expensive valet parking is the only option.
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: Convenient location & cleanliness
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: Cleanliness
Cons: Wish they could provide free guest parking
User
Joseph
 
5/10
Fair
Pros: Location was awesome! Parking was a pain, but that's just downtown pricing.
Cons: I was so tired I did not examine my bed before falling asleep. I awakened to find 3 quarter sized blood stains on the sheets. I paid $--- for a room where staff does not even change the sheets. Never staying there again.